ZillaPress - WordPress Magazine / Community Theme

Hi gadgetxpert,

thank you for your query. You will have to do a couple of small CSS changes to change the header area white. In regards to future updates, we will ensure that ZillaPress is compatible with WordPress 3.5 and any new versions of ZillaPress will be available here on ThemeForest.

In regards to the footer, this would also require a couple of changes to the CSS of the site. If you need any help with the customization then please feel free to request a quote via our customisation service over at wpcustomize.it

Kind regards

Olaf

Hi Gadgetexpert,

you can always consider leaving the default header and footer

Kind regards

Olaf

Hi Snipe,

we will have a look into this for you.

Kind regards

Olaf

Hi Snipe,

thanks for raising this problem. We noticed a small issue with a jQuery script which might have caused the problem (we couldn’t replicate the exact problem you experienced). We’ve uploaded the updated version here to ThemeForest and it should become available within the next couple of ours. We will increment the version number on the ZillaPress page once it’s live.

Please let me know if you experience any problems with this.

Thanks

Olaf

Hi Snipe,

the updated version of ZillaPress is live on ThemeForest already – that was pretty quick!

Please let me know if you still experience any problems after updating your theme.

Thanks

Olaf

Hi Snipe,

we don’t have a detailed changelog but you can use something like WinMerge to easily detect any differences between the latest version of the theme and your version. We haven’t done too many modifications recently and you should be able to see quite easily what your changes are.

Please let me know if you experience any problems with this.

Thanks

Olaf

Hi TheFashionistaChic,

thanks for your query and I am sorry to hear that you are experiencing problems with your slider. Did you install any new plugins or install WP 3.5 or make any other changes to your site?

Could you create a thread in our support forum on support.awesem.com stating your site’s URL and we will have a look into this for you.

Kind regards

Olaf

Hi, I think the latest version of WordPress might be causing a small jQuery problem with your version of ZillaPress. We’ve recently updated ZillaPress so that it is compatible with WP 3.5. Please see my response on your other thread below for further details.

Thanks

Olaf

Hi, you can find the purchase key in your downloads section as described here:

Please let me know if you experience any problems with this.

Thanks

Olaf

Thanks for sending over your URL. I’ve had a quick look at your site and I’ve noticed that you get a number of Javascript errors.

We have made a couple of small change to our theme required for the WP 3.5 update. You can download the latest version from ThemeForest. Before updating you should take a full backup of your site’s files and database to ensure you can roll back easily.

If you have not made many modifications to your site then you can simply swap the current /zillapress/ theme folder with the latest one. Otherwise you will have to merge in your customisation.

If you require any help with this then please feel free to ask us for a quote via our customisation service over at www.wpcustomize.it

Thanks

Olaf

The Javascript errors are caused by some sort of conflict between the WP 3.5, plugins and the theme. The latest version of our theme should resolve the problem and we have received your request on wpcustomize.it. If you are happy with our proposal then we can resolve the problem for you.

Kind regards

Olaf

Hi TheFashionistaChic,

thanks for your query. Updating the NextGen plugin could be a possible explanation for this. I will get back to you on this on the ticket you raised via our helpdesk. Unfortunately, we are a bit behind on support.

Thanks for your patience.

Cheers

Olaf

Hi TheFashionistaChic,

thanks for raising this again. I’ve not forgotten about it but unfortunately things are really busy at our end in the run up to Xmas.

I should be able to look into your issues first thing tomorrow morning.

Thank you for your patience!

Kind regards

Olaf

Hi TheFashionistaChic,

thanks for your query. When upgrading the theme you shouldn’t loose any comments as they are all stored in the database. However, we always recommend taking a full backup of the files and database when making changes to your site.

Kind regards

Olaf

Hi TheFashionistaChic,

please see below for my answer regarding your comments.

In regards to the NextGen widget, we can look into this once you created a temporary admin user for us.

Kind regards

Olaf

Hi Toni,

thank you for your query and emails. Unfortunately, we’ve been a bit stretched over the Christmas period and apologies for the delay.

I’ve sent you an email with further details on the required changes. In regards to your comments, these should remain intact as they are all stored in the database and shouldn’t be affected by any changes to the theme.

As soon as you respond to my email we can have a look at the problem.

Kind regards

Olaf

Good Morning and Happy New Year!

the tags in your sidebar show up like this due to the jQuery error on your site which is also the reason why your slider/carousel stopped working. Once the jQuery error is fixed then the tags will show correctly again.

We received your request via wpcustomize.it and we will look into this once we have the required details from you.

Kind regards

Olaf

Hi Olaf! I emailed you the info you requested and emailed you twice since yesterday. i wanted to know when should I expect the work to be completed. Thanks

Thanks for sending this over. I will have a look now.

Olaf

First you should take a full backup of your files and database to ensure that you can always roll-back.

Then I suggest you download the latest version of the theme and compare this to your current version of your theme using e.g. WinMerge which will quickly show you the differences.

You can then merge these into our latest release or add them to child theme which is the better solution as it will nicely separate all your customisations.

Please let me know how you get on with this.

Thanks

Olaf

Hi composicaoearte,

thanks for your query. You are using V1 of our ZillaPress theme and you could try upgrading to the latest version which you can download in your downloads section here on ThemeForest. Hopefully this will resolve the problems.

Please let me know if you are still experiencing further problems after that.

Thanks

Olaf

Hi mngo888,

I hope you are well and thank you for your query. Could you send us your URL via our profile page http://themeforest.net/user/awesem and we will have a look at this for you.

You can also sign up to our support forum over at http://support.awesem.com where we have faster response times as we have multiple support analysts monitoring the forum.

Kind regards

Olaf

Hi Snipe,

I hope you are well and thanks for your query. Yes, we’ve tested ZillaPress with WP 3.5.1 and everything works fine.

Please let us know if you do experience any problems upgrading.

Thanks

Olaf

I can confirm this for others as well – upgraded to WP 3.5.1 without a hitch. Thanks so much, guys!

Hi Snipe,

that’s great that it all worked well for you. Thanks for letting us know.

Cheers

Olaf