Discussion on Zinc - Multi-purpose WordPress Theme

Laborator

Laborator does not currently provide support for this item.

654 comments found.

Hi Support,

I just brought this theme and setting up on localhost. all the contents have be imported but looks like css is not loading. my root css got only this content. (style.css) see below .sticky, .gallery-caption, .bypostauthor, .wp-caption-text, .wp-caption { }

Please can you help

Hi

The CSS of Zinc is located in:

http://rvsmedia.co.uk/mobile/wp-content/themes/zinc/css/main-responsive.css?ver=4.3.1

Can you please copy theme options here:

http://pastebin.com/tSMwMxKp

And import in Theme Options > Import Options

It should copy the same options you see in our demo site.


Arlind

Hi Support,

Also i have this error in VC feature tab.

Warning: array_map(): Argument #2 should be an array in C:\xampp\htdocs\mobile-shop\wp-content\plugins\js_composer\include\classes\editors\popups\class-vc-shortcode-edit-form.php on line 44

This might be something related to latest version of WordPress then, because it was used to work before.

Current Zinc demo site uses WP Version 4.3.1 and runs these plugins:

http://drops.laborator.co/VefJ

So can you please make sure you do the same? It is weird this doesn’t happen in our demo site !


Arlind

Hi Arlind,

This is getting into my nerves. This theme was shipped with VC 4.5.3 and if it doesn’t work with this version than why do you guys ship with it.

I have so many issues. none of the features work including portfolio, client logo or latest blog. plus on mobiles background goes to clear screen.

I have wasted so much time figuring this out and i’m running out of patience.

Please can you offer any solution. i setup this on two different computer and got same problem. I followed instruction as directed.

Looking forward to hear from you soon. Thanks Rajeev

Hi Rajeev

You can get a refund by submitting refund request to envato support http://themeforest.net/refund_requests/new

I am not able to solve your issues, since Zinc is not supported anymore.


Arlind

Hi, is there any way to add tags to my portfolio items?

Thanks

Nevermind, I did my homework and managed to do this! Two other things though! 1. Why in tag search does the menu disappear? Eg: http://cleanway.gr/n1e2w3/tag/solero/

2. Can I get search results other than one per line? Eg like in portfolio, to have 2, 3 or 4 per line?

Hi cleanwaygreece

1. The issue seems to be related at mega menu, because the same function wp_nav_menu was used to show the menu in each page, so in tags page it simply doesn’t show! Have you tried to just switch the theme and see if the mega menu will work on that “tag” page?

2. Not sure what exactly you want to achieve in search results page, can you give me an example because I don’t know how you want this to be!


Arlind

Hi, I want the item description in porfolio to NOT scroll at all. I want all the information to be read without having to scrol. I searched in the comments and the only thing near that I found is this: http://themeforest.net/item/zinc-multipurpose-wordpress-theme/5716515/comments?page=7&filter=all#comment_5207228

I don’t know if they asked the same, but anyway it does not work (for what I need).

Any ideas? Thanks!

Hi

Please open this file:

wp-content/themes/zinc/tpls/portfolio-single.php on line 163 you will see this class: scroll-pane

Delete it and the scroll content will be visible always.


Arlind

Hi, apart from a footer widget, is there any other permanent place in the theme to put WPML switcher? I don’t want any page / blog widget etc, as I don’t use them. I need a place that doesn’t ever go away. Ideally, the top menu, but it seems that I can’t. Any ideas?

Thanks!

I apologize for not doing a research before I posted. I found a solution in the previous comments. Thanks

Hi cleanwaygreece,

Glad to hear that you found the solution :)

Kind Regards,
—Ylli

Hey,

I just installed theme visual composer content shown but css no loaded please check.

Hi themeteamants

Can you please open Inspect Element and go to Console Log, take a screenshot of it and send to me, I need to see what errors are being generated:

http://drops.laborator.co/12hHj

This way I will be sure whats wrong there.


Arlind

Hi, my menu behaves a little awkwardly while the page loads. It looks double while loading and finally becomes normal. You can see it here: http://cleanway.gr/n1e2w3

Right now I’m using UberMenu, but I don’t think there’s something wrong with it, as I use it in other websites with no problem. So I thought it could be a theme thing.

Any ideas? Thanks!

Hi apoboul,

Can you please post with the account you bought the theme, this way we can verify that you’re a real customer as we do not offer support to users who doesn’t have “Purchased” badge.

Kind Regards,
—Ylli

Hi, my menu behaves a little awkwardly while the page loads. It looks double while loading and finally becomes normal. You can see it here: http://cleanway.gr/n1e2w3. Right now I’m using UberMenu, but I don’t think there’s something wrong with it, as I use it in other websites with no problem. So I thought it could be a theme thing.

Any ideas? Thanks!

Hi cleanwaygreece

It is weird how the menu is duplicated! So please try this string, it might work for you:

.sticky_menu {
   display: none !important;
}

It should work fine and not show sticky menu as well in the same page loads.


Arlind

Cool! Thanks! :)

Glad to hear that :)

P.S: If you like Zinc, it would help us a lot if you could rate our item on themeforest from your Downloads tab, (if you don’t know how, just open this link) :)

Kind Regards,
Arlind

Hi! I have some problems with the default theme. I’ve followed the instructions in the docs, but something is wrong with the css, the page looks weird. Heres is the url of my page: http://irodafoglalo.dietrich.hu/

Thank You, David Dietrich

Can you please send us your WP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.


Arlind

Hi Arlind! I’ve sent the request, but I haven’t recieved any responses yet. It’s really important to us, to move on with the setup of the theme.

Thanks, David

Hi David,

We are really sorry about this, I don’t know how but the e-mail has been marked as read, I unmarked it and we will reply to you today, sorry for the delay again.

Kind Regards,
Art

Hi

I installed your theme and import content from zinc.laborator.al/restaurant/ here http://celticcorner.ga/

But seems there’s issue with js Composer version. in your demo it’s 3.6.13 while what included in the theme is 4.5.x .

can you please give me exactly same version of JS Composer [or] update the content to suppoer newer version of plugin.

Thanks

Glad to hear it’s working now :)

I have a problem with wpml , the plugin locator map disappears and gives this error ” ReferenceError : Spinner is not defined ” when I edit strings translation of this module (store-locator-le).

Hi visualpublinet

Can you please send us your WP + FTP credentials on email? We need to investigate your problem and then get back to you with possible solution.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information. Also emails response time can be up to 7 business days.


Arlind

Hi ,

My vendor bought this for me via his account so i do not have a purchase tab under my account.However,I have the purchase code if it helps? I have a problem with the theme tho. But first can i have the answer to this:

1. Does the layerslider and the visual composer come with the theme? Or do i have to purchase it separately 2. My theme options is blank.

Hi ,

I am unable to as I have purchased the theme through a local vendor whom had bought it. This arrangement was made due to my organisation’s(which is a govt entity) purchasing requirement.

He is unable to hand the account over to me.

Hi I managed to solve the empty theme options. But the metro elements in my visual composer are not working. It didn’t appear in the page at all after I added them in.

Hi HERZIZZA88,

This question is related to theme developer and I am unable to give you any solution about this because I am not backend developer.

Our theme developer Arlind or Art can help you with this, but they took the holiday vacation and they will be back on 04 January.

When they come back, just reply to this thread and you will make sure Arlind or Art will see your comment.

Hope for your understanding :)

Kind Regards,
—Ylli

Hi, I’ve downloaded and tried to install via both dashboard and FTP, on multiple sites. Dashboard wouldn’t install and FTP has installed but won’t display the theme. Any thoughts? Thanks!

The correct file structure is on the FTP site too

Hi nardatronic,

So you have follow the steps on the Zinc Documentation > Getting Started and your theme didn’t installed?

What error is appearing there please?

Also have you checked if you haveecommended PHP configuration limits as follows:

max_execution_time 180
memory_limit 128M
post_max_size 32M
upload_max_filesize 64M

Kind Regards,
—Ylli

My site gets very messed up when you look at the mobile version. Everything justifies to the right instead of being centered like it is on the desktop version.

Hi LHCCreative,

Can you please write URL of this exact page here on comments first? We need to investigate your site and then get back to you if we have possible solution.

Kind Regards,
—Ylli

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