497 comments found

Just noticed: this menu in theme demo http://c2n.me/iHndHe.png is not working, wrong urls.

Laborator

We’ll check this and fix it, thank you for reporting.

Hi, theme won’t upgrade to version 2.4 from the Envato Toolkit. What should I do?

Default-user

Unfortunately we haven’t upgraded the theme since version Zinc 2.2.3 – so when I update to 2.3, it won’t find 2.4 for a new installation. Can that be the problem? Does that mean I need to re-install the whole theme again and adjust it?

Default-user

Hi, I’ve been working on the site for a couple of hours now. Tried everything on my demosite. And it does seem to work quite well now. I re-installed it and it still says version 2.3, so I wonder if that’s correct?

I still find another issue which is when you click on a category under Products, not the filtermenu, but the category link – the first portfolio item is shown above the category page. See link: http://dentaldemo.demosida.com/portfolio-category/amalgams/

Could you please direct me on how to make it disappear?

Laborator

Hi, have you modified the original files of the theme cause you’re the first customer with this issue? Send me an email with your login details I will check for it if you cannot fix it by yourself.

Art

Hi there, there is a strange issue with the portfolio and blog section of our website. When in a blog article “Portfolio” is highlighted in the main menu. Any clue how to fix this problem? http://goldkind-agentur.de/blog/
Default-user

Hi Arlind,

We tried both tips without any effect but a strange behaviour occured when setting the posts page to “Blog” in Settings > Reading: “Blog” and “Portfolio” are highlighted at once in the main navigation and no blog entries are shown. Since the homepage is a static page, the dropdown menu for posts is set to the “choose” position. After we tried a different page like you recommended and switched back to neutral position everything behaved like before.

Any suggestions?

Best regards

Laborator

Hi again,

I am not sure what is causing this. So here I will give you other alternative and see if it works:

Go to Menus and create whole new menu only with root elements, then assign it to main menu and see if the problem is solved

Arlind

Default-user
resilotte Purchased

Hi Arlind,

we tried everything you recommended unfortunately with no effects. We also installed a totally stripped down version of the theme without any layout changes or extra plug-ins on a different server with the same result. Take a look here: http://block01.de/site/blog/ Clicking on the “read more” link lets the main navigation as well hightlight the portfolio section.

The only thing both WP installations have in common is that they are installed in a sub-directory instead of root but actually that shouldn’t be a problem, right?

Would be great if we can find a workaround the issue so we can work with our site properly.

Best regards

Hi there,

When I move this WordPress site to another directory on the same server, and run a URL update plugin such as Velvet Blues Update URLs, everything works fine except for the portfolio items. The odd thing is that the portfolio items still display in the editor, but they don’t display on the front-end site. Any help would be greatly appreciated. We have quite a few portfolio items and are launching this site on 8/19/2014.

Thanks!

Default-user

If I can send you a link privately, would you be able to take a look? Maybe that will better explain the issue we’re having.

Thanks again :)

Default-user

Hi Art,

I solved the issue and thought you might be interested in what the cause was… Apparently when we moved the site around on our server, some of the thumbnails that your theme generates retained the old directory name in the file path. I simply ran a search/replace plugin to update the correct file path, and all was well again. Thanks again for great theme!

Laborator

Hi, thank you for sharing the fix with us, it may be helpful to anyone with the same problem.

Kind regards,
Art

ptoledo1 Purchased

Hi. Cool theme. I’ve successfully downloaded the theme media files and corresponding elements to a MAMP install, but now, as I move to the host setup, the theme install won’t let me download media files (either says server is busy or gives me a timeout), nor can I download the files from the link you have in support (says your account is suspended). Also, i can’t download the other theme elements. Nothing happens when I click “download and install.”

Please advise? thanks!

Laborator

Hi ptoledo1,

I understand what your issue is. We are sorry about it because we had moved the Zinc to new host and we are having some issue with files.

I guess now the migration has been finished so can you try again and see if you import the data?

Arlind

Default-user
ptoledo1 Purchased

Hi. I still can’t import that data. I believe the hosting account for the demo content isn’t working. Any timetable to get it fixed? thanks

Laborator

Hi ptoledo1

Today I will do my best to fix it, will find the issue and fix it.

Arlind

Hi, where I can change the style of the homepage menu, “one page”? I can not find the options.

Even in the skin builder do not know where I change the menu style, I’ve tried all options.

Thanks.

Laborator

Hi, to make the “one page” edit the page and on the right where the “Layer Slider” is select the slider you want and also tick Stick to Header.

Regards,
Art

Default-user

That’s not what I asked. I wanted to change the menu style. see: http://wamanager.com.br/ I do not find the option to do.

Laborator

This is the only way to do it, just follow my instructions and you will have the result you wanted.

Regards,
Art

Hello, Trying to import magazine layout but i get the following error :

Laborator Import Content

This is not valid Content Source URL. Ensure that the external site has enabled Site Content Exporting option. Content Source URL: http://zinc.laborator.al/magazine

Laborator

Hi mathias-ifixit

We are having issues with the hosting and thats why the content cannot be imported right now, I am trying to fix it asap and make it work. Please check again tomorrow, it should be fixed.

Arlind

Default-user

still not working ? :(

Laborator

Hi

I’ve fixed the problem now, it should work, if not I will assist to install the demo content for you.

Arlind

ptoledo1 Purchased

I’ve successfully used the custom CSS to change the font size site wide, thanks to previous comment in the support section. thanks! I’m having problems trying to make the font of the menu items larger than the body via custom css – any help would be great. thanks!

Laborator

Hi ptoledo1

Sure I can help you with this, here is the CSS for the menu items:

/* First level only */
section.header_nav nav.main.simple_nav .normal_menu > ul > li> a {
font-size: 15px;
}

/* Submenu elements */
section.header_nav nav.main.simple_nav .normal_menu > ul > li ul li a {
font-size: 14px;
}

Hopefully this will help you.

Arlind

Hi there,

When I try to add a link to a single picture tile, the tile is still not clickable.

Any suggestion ? Thx

Laborator

Hi mathias-ifixit,

I have fixed these issues, so what you need to do is to follow these steps:

1. Download two files attached here http://cl.ly/Wdy3

2. In the archive you have “vc_single_image.php” and “functions.php”

3. Move functions.php to /wp-content/themes/zinc

4. Move vc_single_image.php to /wp-content/plugins/js_composer/include/templates/shortcodes

It will fix the problems.

Arlind

Hello, I’m using ZINC template on the latest version of Wordpress. Evertything works great but…the visual composer. When inserting a Text Box on a page/article with Visual Composer, no icons for text formatting are showed – nor in the visual nor in the text mode, and the text comes out as white. The text is showed regularly in the page, though, when I publish it.

I attach a screenshot: https://dl.dropboxusercontent.com/u/11093141/Schermata%2009-2456905%20alle%2009.54.58.png

I’ve used ZINC template different times and never had this problem. I’ve also upgraded the Visual Composer to the latest version but the problem is not solved.

Thank you very much.

Laborator

Hi teodorofrail

I think there is a problem with JS in your admin. Can you open Inspect Element and go to Console and see what errors are thrown during you are the edit page and try to insert text box.

Then send me the screenshot with the errors.

Arlind

Default-user

Thank you Arlind for the quick reply. Here’s what happens: https://dl.dropboxusercontent.com/u/11093141/Schermata%2009-2456905%20alle%2011.22.03.png Hope it’s what you’ve asked.

Laborator

Hi teodorofrail

I will release new version of Zinc with latest version of Visual Composer and we’ll see if this will be fixed.

Arlind

mim981 Purchased

Hi Art, I want the categories in portfolio-single header like portfolio page.

can you help me? Thaaaaanks!

Default-user
mim981 Purchased

ooooops, don’t work!

Default-user
mim981 Purchased

Laborator

Hi, the images are not working, also if it is not working just download the theme again and replace just that file with the one I sent you, I don’t know another fix for this issue :(

Regards,
Art

Hi, is your theme Worpdress 4.0 compatible?

Laborator

Hi alexschneider, yesterday we have updated all the themes and they’re all WP 4 compatible.

Art

debiasda Purchased

Hi, love the theme! I’m trying to adjust the vertical whitespace above and below the menu so that it isn’t as large when in full view at the top of the page. Is there any way to achieve this?

laborator_support

Hi debiasda,

Please go to Options – Main – Custom CSS and place this code :

section.header_nav .logo.simple_nav .logo_image, section.header_nav .logo.mega_nav .logo_image {
    padding: 50px 0;
}

then decrease 50px to fit your needs.

- Ylli

koreasnc Purchased

When Are you planning to update visual composer? I`m looking foward to update.

Laborator

Hi, This week we’re releasing a new admin template so by the next week we will update all our WP themes with the latest versions of the plugins used in them.

Regards, Art

Hi,

suddenly I got a problem with appearance of icons in the Icon Boxes on the pages.

This is component in Visual Composer http://c2n.me/iUYX2j.png .

This is appearance of my page: http://c2n.me/iUYYFR.png

It seems to me this problem emerged without any actions from my side.

Please help.

Laborator

Hi alexschneider

Its because of Cyrillic fonts used on your site, the font icons should have their font family proper set to respective font in order to work, please check if your css is causing this, see our live demo icons, they work properly:

http://themes.laborator.co/zinc/shortcodes/icon-tabs/

See the screenshot:

http://cl.ly/Xf7F

Arlind

debiasda Purchased

Is there a way to set up the team members so that it outputs as a multirow grid when there are more than the maximum instead of appending the left-right scroll feature?

Thanks

Laborator

Issue marked as closed!

Default-user
debiasda Purchased
Thank you, worked perfectly! I also added: section.wpb_section .laborator_team_members_widget .team_members_nav a { display: none !important; } to hide the arrows. Thanks again!
Laborator

You’re welcome :)

Hi there! I’m having a problem with one of my Zinc installs since I’ve updated to Wordpress 4. Visual composer doesn’t seem to be working properly thus creating / editing pages isn’t possible.

Can you contact me at admin@ohsobrighton.co.uk and I’ll send you log in details?

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