Discussion on Zinc - Multi-purpose WordPress Theme

615 comments found

Hi. Can I update a Visual Composer without any troubles to 4.4.2 ? I have a some problems with moving a boxes (I’m using the newest Wordpress)

Laborator

Hi brandingo, please go to WP Dashboard > Plugins > Installed Plugins, locate WPBakery Visual Composer, press Deactivate and then Remove it.

Then go to Plugins again and press Add New, then upload your WPBakery Visual Composer manually :)

Kind Regards,
Ylli

Default-user

Ok, but then I can’t use your “Latest Portfolio” Widget

Laborator

After you re-install it you will be able to use all the features of it.

Kind Regards,
Art

hi im using ubermenu and want it to look exactly like the one in the demo can you please let me know how you created the menu in the demo,

thanks

Default-user

and i did read the docs and the ubermenue docs, but i still couldnt make it exactly the same, ill try again tho, are you sure theres no custom css in the demo menu

Default-user

also this theme did work with the latest wordpress version as far as i could tell, but i didnt test it too deep, building my site in 3.7 for now tho, do oyu know if there are any major incompatablilites with running it on wordpress 4

Laborator

There is not any major problem, but we recommend to not update theme on the latest version of WP, we don’t plan to update Zinc soon but you may expect a new release with the fix for the latest version of WP and support for the latest version of VC.

Kind Regards,
Ylli

lh0815 Purchased

Hello! I am looking for a way to translate the string “Search this site…”. The string is defined in vars.js:

... var str_search_site = ’<?php _e(“Search this site…”, TD); ?>’, ...

How can I do it? I am using the CodeStyling Localization Plugin. I don’t like to install WPML.

Greetings Frank

Laborator

Hi Frank

I am sorry about this, I tried to regenerate the files but for some reason it is not recognizing this text as translatable string.

To translate this string, manually edit default.po and add this to the end of file:

#: inc/init.php:86
msgid "Search this site..." 
msgstr "" 

Then you should be able to find it in the Localize plugin I guess.


Arlind

Default-user
lh0815 Purchased

Dear Arlind, do you mean the wordpress default.po? I tried to edit the file, but the string couldn’t be found by the localization plugin. Mmmmh. Any idea?

Laborator

In order to find from localization plugin click “Rescan” this way it will find, and if not, I will give you other implementation.


Arlind

lh0815 Purchased

Dear Support Team, is it possible to change the font sizes for mobile devices (i.e. for Headlines?)

Thank you for aour reply.

Greetings Frank

Laborator

Hi Frank,

Please send us your site URL first, we need to inspect your site to give you the exact code :)

Kind Regards,
Ylli

Dear team,

I have a problem with importing demo content:

When i pick:http://zinc.laborator.al

This is not valid Content Source URL. Ensure that the external site has enabled Site Content Exporting option

Hope to hear from you soon!

Laborator

Hi

We have fixed the issue, please try again and it will work fine :)

If you need further help please read first Zinc Documentation.

Kind Regards,
Ylli

Default-user

Tx, it worked perfect. I have one question left! Is it possible to change the hight op the mapp? Its not in the CSS http://ravanello.nl/contact/

Laborator

Hi there,

#map-canvas {
  height: 400px !important;
}

.contact_map_env {
  height: 400px !important;
}

Kind Regards,
Ylli

Hi,

I’ld like to update Visual Composer. However, after deactivating en deleting the plugin, I couldn’t find it in the Add New section.

How can I update the Visual Composer?

Kind regards, Hylmar

Laborator

Hi Hylmar,

just send us an e-mail via the profile page I will send you the latest update of Visual Composer and you can update it manually.

Best Regards,
Art

Hi, is this theme due an update soon? I’m, seeing some oddities in the Woocommerce checkout – double Terms & Conditions div, and Proceed to Checkout button. Thanks.

Laborator

Hi there,

I meant we’re not planning to add new features on this theme, we will just update the plugins like Visual Composer, the Sliders and make sure the WooCommerce works.

I hope in the next month a new update will come.

Best Regards,
Art

Default-user

OK, thanks. I don’t think I can wait a month for bug fixes. Need to find another theme. :(

Laborator

Hi Beaker74, we are really sorry about this, but we are small team and we are working a lot of hours on a single day to develop new themes, update other themes on our portfolios and give support for all the clients.

As Art mentioned to you, we will release a new (final) update to Zinc with bug fixes and premium plugins updated.

Hope for your understanding.

Kind Regards!
Ylli

Is there audio to the Youtube instruction videos, or are we simply left to guess what is being done by watching the cursor?

Laborator

Just watch the steps through the cursor, just like the tutorials of most themes here on ThemeForest.

Kind Regards,
Art

We have purchased the extended licence for the zinc theme. Do we have to insert the code anywhere in the theme options or is it not necessary?

Laborator

Hi EstherRizzolli

Firstly we want to thank you for purchasing the extended license for Zinc.

About your question, I am not sure what kind of code do you need insert, can you please make more clear so I can give you proper answer.

If you are concerned about the theme/developers links to insert, you don’t have necessarily to include them, you can customize the theme for your use, you are free to do any kind of customization for it.

Best regards


Arlind

Default-user

Dear Arlind, maybe so it’s more clear: Do we have to activate the extended version of your theme anywhere in the backend of WordPress?

Laborator

Hi EstherRizzolli

Well, you don’t need to activate Zinc for each installation.

When you install required plugins such Visual Composer, you may not install latest updates because it has its license restrictions, however you don’t need to pay for it, just give us your email and we will forward you the latest files for premium plugins included in Zinc.

This is how Envato allows premium plugins to work within themes and we are not allowed to re-distribute plugin licenses to customers, but instead we give them the latest versions of the plugins we include in our themes.

I hope I was clear and if you have any other question I would be happy to help you.

Best regards


Arlind

lh0815 Purchased

Dear Support Team, one more problem: We wanted to implement a third party mp4 player. The (most) player are working fine with the zinc theme, but not with Android devices. I tested four or five different players. All players are working with desktop devices, iPad, iPhone and Windows Phones. But not with Android.

When I switch to an other theme, the players ar working also with Android devices.

Here are some players, I have tested: - Video Gallery Live Playlist Wordpress plugin - Easy Video Player - Royal Video Player

What could be the problem?

Laborator

Hi Frank

By the time when Zinc is developed (1 October 13 is released) we didn’t actually tried with Android devices, so we are unaware what issues are presented in this OS. There should be any CSS issue maybe, can you please give the URL so I will try in my Android device and see what I can do for you.


Arlind

Default-user
lh0815 Purchased

Dear Arlind, I will send vou an E-Mail to our test environment. So you dan have a look.

Thank oyou for your support.

Laborator

Thank you, I will check the email now and will let you know how it looks to me.


Arlind

Hi there,

this is my purchase code: 52f97753-86d2-4c40-be1c-9ff768feb524. (I contact you some weeks ago)

The website: http://test.digital-text.com

I’ve been working locally but now the site is online and I’ve have some questions to solve (almost the problemas are in responsive and mobile adaptations):

1) The main menu doesn’t work when I visit the website with a tablet or iPad (I can’t drop down the submenu: this happens in “contenidos digitales”, “recursos” and “docentes”: http://grab.by/FTak

2) The main menu doesn’t work in mobile (I can’t visit the main pages “contenidos digitales”, “recursos” or “docentes”. I’m force to go to the submenu links): http://grab.by/FT9Y

3) The image on the home page goes up when I reduce the size of the screen (responsive and mobile): http://grab.by/FT9E

4) The size of the mobile version seems wider than it should be, you can move the page to the left and find these white space (I want to remove it): http://grab.by/FTbo

5) Mobile: Some text inside “Tour tabs” go out of range of the limited area in grey:http://grab.by/FTaQ This happen always in the “materias y cursos” tour tabs and in the Tour tab “Juegos interactivos” (recursos >juegos interactivos).

6) Responsive version: Home: Icon tabs > text is going out of range and expands to the yellow area (last blog posts) ( Is it possible to convert the normal menú to mobile menu at 960px?): http://grab.by/FTcg

7) The footer goes up and it places under the body text. This only happens in this page: Recursos > Libros para el aula > “Infantil y juvenil” and “Obras didácticas”: http://grab.by/FTcU

8) Mobile and responsive version: The text of the call to action places under the button. It should be just the opposite: http://grab.by/FTdg

9) Mobile and responsive version: the buttons get sticky when I reduce the size of the screen or visit the web on a mobile device: http://grab.by/FTds

10) Tap to top button. In the mobile version it’s placed out of range on the right and the social links row is situated in the middle in the responsive version (It should be always on the left not in the middle): http://grab.by/FTeq

Thanks in advance! I know I have a lot of questions

Laborator

Hi

Please add this CSS:

.lang_sel_list_horizontal {
  float: right;
}

It should work as expected.


Arlind

Default-user

Perfect! Thanks!

Laborator

You’re welcome!

  Zinc received a 5 star rating from NuriaSoto

Are you using Zinc too? Don’t forget to rate it!.

Hello. I’ve the same issue reported by Paulossum regarding the metro elements when added to a page. The elements are correctly added in the widget toolbar but when a metro element is chosen to be added in a page the pop up window to configure doesn’t fit with the size of the metro element and it’s impossibile to save. It seems that there is no way to save the configuration of the widget. http://www.unitasociale.it/wp-content/uploads/Cattura.jpg

Thanks to advice.

GP

Laborator

Hi GP

It seems to be an issue with Visual Composer and latest version of WordPress. I suggest you to update your visual composer to latest one.

Because VC is premium plugin, you need to update it manually so I will send you it privately via email just drop us an email.

To send us email use this link.


Arlind

thr33 Purchased

Hi I have tried to use my visual composer license instead of the one bundled with the theme, but everything went wrong.

How can do that, especially after the latest wp update few days ago, there is a bug in visual composer which prevent adding any url to elements.

Also I would love to show search in the mobile version as a top bar, any hints?

Regards

Laborator

Hi thr33,

I don’t know how they broke, did any error appear or what happened?

As for the second question i’m afraid but that is not possible to reach because of how the theme is developed :S

Cheers!
—Ylli

Default-user
thr33 Purchased

This is the error I get when I try to install my purchase of VC: Fatal error: Call to undefined method WPBMap::layout() in /home1//public_html/*/wp-content/themes/zinc/inc/lib/visual-composer/laborator_vc/config.php on line 18

Laborator

Hithr33,

Can you send us your WP and FTP credentials, and we will check what’s the problem is.

To send us email use this link and please write us your request again, because we receive a lot of emails on daily basis and we unfortunately can’t remember all customers requests.

P.S: Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.

Cheers!
—Ylli

Hello. I couldn’t solve a problem and maybe you could know what is happening. In woocommerce product page it appears duplicated the button to buy the product. All my files are updated and I seatched for some solution but got no success. Could this be happening because the theme is not updated to the last version of WooCommerce? In WooCommerce System Status it shows a message warning that some core files are overwritten by outdated theme files.

Laborator

Hi rafaelzrt

This has to be something with the WooCommerce, because Zinc uses older WooCommerce files.

Can you please send me the WP Credentials (username and password) so I will examine your issue and try to find where is the problem and the fix for it.

Please do not forget to include details of issue you are encountering, because we receive a lot of emails and I cannot remember each of them.

You can send your info via email using the contact form in our profile page by clicking this link. Please note that we usually do not respond to emails that request support, because here is our primary support forum. We use contact form just for sending sensitive information.


Arlind

rafaelzrt
rafaelzrt Purchased

Ok, I send a message trought the link. Thank you for your attention

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