An introduction to support on Envato Market
- Envato staff look over every item before it can be sold on Envato Market.
- Technical items contain help files to introduce you to the item and its components.
- Authors can choose to support their items but this is optional and may vary.
Author support for this item
The author of this item, StevenGliebe, will respond to buyers’ questions and provide limited support through the following contact form.
Additional information from StevenGliebe:
If you have a question that is not answered in the documentation or FAQ (see below) or if you discover a problem, you can submit a support request via the form on my Profile Page and I will respond by e-mail.Support for my items includes:
- Responding to questions or problems regarding the item and its features
- Fixing bugs and reported issues
- Providing updates to ensure compatibility with new software versions
- Customization and installation services
- Support for third party software and plug-ins
- Help with WordPress issues unrelated to the theme
Please provide a URL to your website if there is a problem for me to see. Our goal is to answer questions within 24 hours on weekdays (excluding US holidays and the rare period of travel).
Support requests made in comments will receive a reply asking to submit the request via the contact form in order to open an email conversation.
Please sign in to contact this author.
Common WordPress Installation Issues
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Frequently Asked Questions
Where can I find documentation?
Please view the online documentation.
When to contact Envato Support
Authors are experts on their own items, but if you're having trouble using Envato Market you should come straight to Envato Support.