HawkTheme

HawkTheme

WordPress Themes Design & develop

HawkTheme is a duo that works hard in providing you with top quality WordPress themes.

Theme Team Wordpress admin controls let you update your theme without having to know how to write HTML or CSS . You’ll enjoy having point and click control of your Wordpress theme.

Theme Team has a full time technical writer creating our theme instructions—Giving you unparalleled documentation. We’ve also just added a dedicated support person to manage our forum and give you responsive feedback when you need it most.

Feedback and suggestions are always welcomed so don’t hesitate to leave me comments. If you have questions not answered in the document, please email me using my profile contact form. If you are happy with the theme please take a moment to rate it on the ThemeForest website.

Thank you :)
HawkTheme

Support Policy

Thanks for purchasing our theme, if you want to get a quick support. Please read the following rules to know whats support and whats not.

Most importantly, please remember that theme support is not a requirement of an Envato author but is provided out of good will. I will do my utmost to answer all your questions as soon as humanly possible but please be patient during busy periods. Regretfully I cannot provide support for modifications beyond 1 or 2 lines of code. Any more than this and you should really enlist the help of a developer.

Before asking questions

Before asking questions, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

Scope of Support

1). I do not offer support for installation, customization or administration of WordPress itself.

2). I do not provide support for any 3rd party plugins or rectification of issues occurring from using said 3rd party plugins.

3). I can not provide support for modifications beyond 1 or 2 lines of code.

4). I do not provide customization services for any functionality not already provided within my themes/files.

5). Support deals with installation of the theme, issues arising from using any of the packaged theme features and of course bug fixes.

6). Don’t email me your issue, unless I ask you to contact us with email.

7). Don’t post all your issues on one topic! We will reply one issue for one topic. It’s quickly for us to resolve your issue and it’s easy for other users to reserch it.

Support Schedule

1). I usually respond to support requests within 48 hours on weekdays, depending on the number of requests in queue. Support request sent during weekends or holidays will be processed on the next business day.

2). Support forums will be checked 2 times per day, Monday through Friday between the hours of 7:00 pm and 12:00 am and will be replied to in the order received.

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