ThemeLayers

ThemeLayers

Hello and Welcome !

Thanks for visiting our profile page, this is where you can find some informations about us and submit presales or support questions.

What are we doing ?

We are a team of two authors creating Wordpress plugins and themes. Follow us to see our latest products on the home page.

Need Support ?

Please check the following points before contacting us, also keep in mind that support from Envato authors is optional but we provide it for free. Be sure to check the knowledge base if you haven’t already.

  • First, support doesn’t mean modifications (or customizations) :
  • Support question example : “I have an issue with ABC, can you help me ?”
  • Modification question example : “Can you add this functionnality to your product ?”
  • Only support questions 1) sent from this page 2) when logged in with the account used to purchase the item will be answered (we don’t provide support via social networks)
  • Make sure that you’re using the latest version of the product, if not, you can redownload any file at any time from your downloads page (and for free) – only the latest versions is available
  • All products come with a documentation, be sure to check it.
  • Please be descriptive when you send me an email, you can use the contact form on this page (on the right) and we’ll get back to you as soon as possible (a link showing your work in progress is always helpful)
  • Support can take around 24-48 hours, a bit more during holidays or week-ends
  • If you need a customization, feel free to ask by email

For all your requests, please use the contact form on the right of this page to send us an email.

Thanks for reading :)

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