ThemeLayers

ThemeLayers

Hello and Welcome !

Thanks for visiting our profile page, this is where you can find some informations about us and submit presales or support questions.

What are we doing ?

We are a team of two authors creating Wordpress plugins and themes. Follow us to see our latest products on the home page.

Need Support ?

Please check the following points before contacting us, also keep in mind that support from Envato authors is optional but we provide it for free. Be sure to check the knowledge base if you haven’t already.

  • First of all, support doesn’t mean customizations : we are here to help you if you’re facing issues or if you need assistance but that doesn’t include modifications
  • Only support questions 1) sent from this page 2) when logged in with the account used to purchase the item will be answered (we don’t provide support via social networks)
  • Make sure that you’re using the latest version of the product, if not, you can redownload it at any time from your downloads page (and for free) – only the latest version is available
  • All products come with a documentation, be sure to check it
  • Please be descriptive when you send us an email, you can use the contact form on this page (on the right) and we’ll get back to you as soon as possible (a link showing your work in progress is always helpful)
  • Support can take around 24-48 hours, a bit more during holidays or week-ends
  • If you need a customization, feel free to ask for a quote by email

For all your requests, please use the contact form on the right of this page to send us an email.

Free Support, Free Updates

When you purchase a product on Codecanyon or Themeforest, you can always access it from your downloads page. There you can subscribe to receive an email and get notified if an update is available, only the last version will appear in your downloads page. Those updates are totally free !

If you encounter an issue when using our work or if you find a problem, you can contact us at any time from this page. You’ll need to be logged in to be able to access the contact form (in the sidebar).

We try to regularly update our products based on the feedback we receive, so if you find any kind of bug, we’ll do our best to update them as soon as possible. If you have an idea that could improve them, feel free to ask, some questions happened to be the starting point of an update.

Thanks for reading :)

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