Please take the time to read through the DOCUMENTATION included in the theme zip package and take notice of the instructions listed there, as many support related questions can be answered simply by re-reading the documentation.
If you still have a problem please send me an email via contact form on my profile page. If you bought the item from another Envato account, you should add your purchase code to your email.
I usually respond to support requests within a few hours (max. 24 hours) on weekdays, depending on the number of requests in queue.
Support request sent during weekends or our holidays may be processed on Monday or the next business day.
Please also check your email spam box, sometimes my reply may be in the spam box…