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I need support! What to do? – First of all, be sure you unpacked the file that you downloaded from envato, and you’ve read the installation guide that resides in HELP folder there. If still got problems, feel free to mail me through envato contact form on this page (look for cake down below), so I can identify you as a buyer. In the mail shortly explain what your problem is, add the link to your page and (if it’s WordPress theme) add your admin login/password. This is very important and often allows me to resolve your problems in seconds, instead of explaining all the details.
Can you help me with styling the plugin that I like? / Can you help me customize your theme? – While I usually go overboard with helping my customers, the answer in general to this is “no”. You are buying the theme as it is, any customizations (outside what the theme offers) are up to you. My time is limited. You should consider hiring freelance coder/designer. There are dozens if not hundreds of talented freelancers specializing in theme modifications here on themeforest, look for one on the forums. And final note: this doesn’t mean you cannot suggest additional features/plugin integrations to the theme. I often do 1-3 updates to themes adding features that customers were suggesting, and your idea might be helpful to others – thus getting into that update. All updates are free.