maarcin

maarcin

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Support Policy

In case of questions feel free to send me an email via contact form that is available below (in the sidebar).

Before asking questions

Before asking questions within the contact form, please be sure that you have read the file documentation which came packaged with your download. The documentation covers installation, usage, and often answers the vast majority of questions.

All new updates are available on ThemeForest. To do the update you have to reinstall your theme in admin panel. The best way is to uninstall old and install new version of the theme. Remember to check item description (at the bottom) for updates before asking any questions. Update notifications are also posted in item description and on my twitter account.

What I support?

Support covers getting setup (not installation), responding to questions or problems regarding the item and its features, fixing bugs and reported issues with my themes and providing updates to ensure compatibility with new software versions. If you require help that are not within this scope, such as on how to use default WordPress functionality itself then I’d likely redirect you to external articles or support forums instead.

Customizations and 3rd Party Plugins

Support does not cover customizations and 3rd party plugins unless otherwise explicitly stated in the item description or documentation.

Support time

I live and work in GMT+1 timezone. Usually I’ll answer your question as soon as possible. My working hours are 9am – 5pm.

Thanks for taking time to read this policy and for purchasing one of my product. I hope it will serve you well :)

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