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We are developer team from Indonesia specialised in developing mobile apps on Android, iOS and also web apps. We are a team of UX designer, mobile application developer, and web developer that are passionate about developing apps.
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After Purchase Support
The only way to get support of pongodev item is via pongodev support forum, http://support.pongodev.com. The reason we use forum for the support instead of other places because:
- Since most of the questions are asked over and over again a searchable forum will make it possible for buyer to get quick answer of their problem without need to wait for our response.
- People can’t respond to each other at codecanyon to help each other out, while we are busy with other tasks.
- It is very inconvenient for us to check multiple places if support requests where made (here at codecanyon, our codecanyon mail account, our website mail account, facebook group, twitter etc). Therefore we decided to channel those requests at one place and make it available to everyone so all of buyers can benefit.
Before start asking questions at support forum, please read item and support rules below first:Items Rules
- All of our items that are released on codecanyon marketplace have been tested on several popular devices and ensure that every items features work properly.
- If you find that the items have bugs or do not run on your device feel free to send the feedback to us via support forum. Please, be describable when sending the feedback by informing your device type, android version, and any other things that possibly needed.
- We will fix the bugs based on buyers reports and publish the update to the marketplace. The item update will be available within a week depends on the complexity of the problem.
- We provide free support for the buyers via pongodev support forum at http://support.pongodev.com. Feel free to create free account using Envato username and Item Purchase Code.
- Every item comes with documentation, where it contains about how to configure and customize the items. be sure to check it first.
- Please, check the topics related to your problem in the support forum, it might already solved.
- Be polite and describable when post a question. So that it will easy for other buyers to search the topic. read this article about the effective ways to post question on support forum.
- Support to the item included responding to questions or problems regarding the item and its features, fixing bugs and reported issues, providing updates.
- We will ensure to answer all buyers questions that is posted via support forum. they will be responded within 48 hours on weekday, depending on the number of questions in queue.
- Questions sent via comment page, email, facebook page, and twitter related to after purchase questions will be ignored. We will answers pre-purchase questions only.
- Questions sent during weekends or holiday will be responded on Monday or the next business day.
- Every request about modification(or customization) of the item is NOT included as free support. they will require additional costs which may be more expensive than the cost of item.
- Please, do NOT post modification request in support forum. send us email instead.
- I sometimes do some modification job, but I cannot guarantee my availability.