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Premium Customer Support

We provide a support for all of our customers in conformity with the rules of Envato Market / ThemeForest. We give you the guarantee of quality of our products, so we have a dedicated support team that will help you to resolve a problems with our themes as soon as possible.

Unfortunately, we are faced with the problem that some of customers do not understand the difference between Support and Customization service (we do not provide Customization service). Here is an official answer from Envato (Theme Forest).

In which cases, can I get support of theme that I’ve purchased?

If You found a bug, or any function does not work like on our demo, just open a ticket at our support system http://wplab.pro/.

Support requests are being processed on business days in the order they were received, from 10:00 AM to 06:00 PM (UTC+2 time zone, Europe). Please note that your time zone may differ.

What is not included in the support?

Please do not abuse our support service in following cases:

  • if You need to install a theme
  • if You need to change any part of theme (changes to Layout style / changes to Site navigation / layout size / changes to colour scheme outside of the options available / etc.)
  • if You need to make styles for unsupported plugin
  • If you need some feature that not exists in a theme functional, please do not create a support ticket, just send us an email to present all your wishes. We can not guarantee that all of your wishes will be implemented, but certainly the most interesting ideas will be added in future releases.
  • Please do not ask us general WordPress questions like “How to create menu”, “How to find a category slug” etc. You can find answers for these question simply by Googling (Do not underestimate this possibility! The probability that someone already interested in your general question is 99.9% ).
  • any other case which is not directly related to the error caused by developers team

Please do not try to get more than we can provide to You. For individual customizations, consider to hire a freelancer who can help you to customize your theme with Your needs.

Best regards, WPlab team

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