Additional information from yashma:
If you have an issue with one of ours products, please visit https://yashmahelp.zendesk.com and provide the following info:
1.The theme name
2. Purchase key
3.Theme version (HTML or WP)
5.WP access data (at least WordPress Admin Panel login and password).
Support request sent during weekends or our holidays will be processed on Monday or the next business day.
Important Requests without full info, won’t be supported.
Item support does not include: Customization and installation services Support for third party software and plug-ins