226 comments found.
Hello,
I am using the app landing demo and the revolution slider is not appearing in the home, when checking the page from the admin panel it says “Install the missing widget” and “This widget is not available, please install the missing plugin ”, Revolution slider is already installed but its not activated and I didn’t receive any license key to activate it
Thanks.
Regards, Amr Noureldin
Hi , Did you try one click demo import or manual process ? You can remove widget and add again . You don’t need license key for that. Cheers
Why the demo page is always show error message of “Error! Please refresh the page!” when I click the item?
Hi , thanks for showing us that , it might be some issue with the premium plugin we use , we believe there is solution in update. Thanks
Hi . We investigate the issue and it was due to we missed ” www.” in url during setup. Nothing related to plugin or themes. Its working fine now .Cheers
Hi there – lovely theme. 
how do I change out the Title background image on the ‘app landing page’ demo theme? I can’t find the image to change in the WP editor… Sarah
Thanks
Fantastic theme and amazing support. Had initial issue in getting the theme to work as it was supposed to and eventually figured that issue what that the theme was not updated to the latest WP version. Support made the update and it worked like a charm. I love this team and the exceptional support i have been receiving.
Thank you so much for wonderful comment , we always do our best to keep our clients happy . We will love to have review and rating from your site in review section. You can rate theme in your downloads section. Thanks
A guide by an author might help you. https://www.ws-theme.com/support/faq/general/how-to-rate-a-item-at-themeforest . Thanks
I had no intention to extend my support beyond the 6 months that comes with the package, but after the fantastic support i have received, i am left with no other choice. You guys should keep up the good work. They that give top priority to their customers would surely retain them.
Thanks so much for wonderful words and appreciation of out time. We are glad to have customers like you . Cheers
This theme is a major disappointment. Do not buy this thinking it will look anything like the demo. Plug-ins won’t install and is as difficult to manipulate as any of the free themes you can find.
Hi Joe, Sorry for disappointing you but There might be some issue on your side too(server configuration or anything). Installing theme is easy and well documented in docs that come with theme. You need to install theme, install plugins and then our one click demo importer will import everything. Please check docs that will surely help you. Thanks
My websites tittle is showing up twice, How can I fix this issue? I have Dikka
Hi , I checked but i only see one . Thanks
Hello, basic question that doesn’t seem to be covered in the install/setup doc: is there a way to have a universal header image for ALL blog posts? If you can tell me which template file and which line of code to use to call a header image, I would appreciate it. Thanks!
Hi , Yes you can do that from theme options panel. You can option called “inner page settting” , you can change it there. There are wide range of options there. Thanks
Hello, I’m having issues with the logo I’m using showing up on a smartphone. It’s not showing up and looks like it’s being overwritten by the title text (name of site/blog). Also, the slide text (used from the demo) is being covered up by the boxes. Any solution? For this last issue I can create a new “mobile” home page but would rather not. URL – http://tinyurl.com/jdk5jqt
Hello, can you please answer this comment above? Thanks!
Hi, Can you please get to me at mesunil2010@gmail.com so that i can help you ? Thanks
Any news on when you will update your theme to work with v4.5 of WordPress? It’s pretty disappointing that it’s been over a month and still no update
Hi . It works with Wordpress 4.5 , there might be some issues. We are working to fix it and will be very soon. Might be next week. Thanks
“It works with WordPress 4.5, there might be some issues” – So it doesn’t work then!
Hi, There was some issues with jquery in Wordpress 4.5 will all themes including ours. We have fixed and uploaded it now . Cheers
Hi There, I would like to know when are you gonna upgrade the Cube Portfolio Plugin, right now is 1.4.1 version but the plugin itself goes to 1.14.3 version with a lot of bug fixes… the difference is huge. One of you claims to sell this nice Theme is “premium Cube Portfolio” 16$ value, etc… and it’s right, but the plugin is quite outdated. Please update it.
Hi . We will update is as soon as possible . Thanks
Hello, I have a question. Is it possible to embed youtube channel video. I am unable to do so in your theme. I hope there is a work around for it.
Hi , That must be possible. Please get to our support team if you are facing any issues. We will help you . Thanks
As meta title there is the title of my page as in the theme. How can I change that? I don’t want the title of my page being default for any of my subpages. For SEO matters, I need a way to change that. Thanks!
Hi.. Can you please explain your problem bit more. Sorry but I didn’t get it. THanks
kessler213 – are you running version 4.5 of WordPress? If so I have the same issue, lots of things now not working. Hoping there will be a theme update to sort the jQuery issue. I’ve logged a support ticket about it and awaiting a response
Hi Kessler213 , We will check the theme with latest 4.5 Wordpress and let you know the issue. Meanwhile our support team can help you through the fix. Get us through https://uxqodethemes.ticksy.com . Thanks
Why didn’t they answer my request? I wasted a whole day trying to get my site back working properly
Support is generally closed on weekends. Thank you
It was Friday
It was Thursday
You may be in the queue and we are supporting multiple customers at a time . Thanks
I have imported the Agency Demo and everything is looking great except for the bottom carousel is not displaying properly. What would be causing this?
Hi Kessler213 , We will check the theme with latest 4.5 Wordpress and let you know the issue. Meanwhile our support team can help you through the fix. Get us through https://uxqodethemes.ticksy.com . Thanks
Hi. Great theme. The only problem I’m having is that on a single blog page the blog entry title is appearing in the section title container AND on the article in the main body of the page. It looks daft. Can you please explain how I can set it to say ‘Blog’ as the section title. Thanks.
Hi , Can you please get to our support staff https://uxqodethemes.ticksy.com/ Thanks
Hi, I would like to import demo content and animations to revolution slider, are there files for this?
Hi, You can simply click demo import on the theme options panel. Its just one click setup. Thanks
How to change all images alt tag. Currently call in animation name.
Hi , I didn’t understand your question . can you please explain a bit more ? Thanks
How i can change alt tag of images? ( like:- alt=”fadeInRightBig” ).
Hi, you can simple put that in builder. If you check image builder you will see field to input alt text. Thanks
I have add alt tag from media library images input alt text, but there is no change.
Hi, We will check it and let you know as soon as possible. Thanks
I am waiting your reply.
Our team will get you . Thanks
Hi there, I am curious how to fix this: in the header menu (Main Menu) I see two different colors. I have set under Them Options > Styling Options > A Custom Color. Now in the Menu I see the Custom set color and White items.
It seems the Yellow Items are ‘items on page’ and White items are ‘Items on another page/other page’ .
So Yellow let me go scroll automate to item on homepage, and white item directs me to other page.
But how can I make all menu items WHITE, while I keep my Custom color?
You can see the problem at http://brandtbv.nl.webhosting37.transurl.nl
Hi , Thank you for the purchase , Our support staff can help you as this can’t be done from backend. Thanks
Please I just would like to know how to use google fonts like (Roboto).
You can find setting in theme option panel to do that. or if we get to our support forum. Our support team can help you. Thanks
How to change all images alt tag. Currently call in animation name.
Please use single thread otherwise it will be harder to help you. Thanks
Hi! when i change image url (http://www.drutas.com/wp-content/uploads/2014/10/client-085.png) of Clients Carousel.. but there is url is show (http://localhost/drutassite/wp-content/uploads/2014/10/client-085.png) this. how to change this.
Hi, Can you please get us through https://uxqodethemes.ticksy.com/ . Our support team will help you as soon as possible. Thanks
Hi, I have left 3 or 4 messages in the support section, last one was at the start of last week, and none of them have been answered. I have some issues with the theme and I would need some fixes for my problems. Would you mind giving me answer?!
Regards, John Ghita
Hi John_Ghita,
The management of uxqode has changed. I, Sunil Chaulagain, will be know taking care of everything. Please use https://uxqodethemes.ticksy.com/ to get help.
Thanks
I created a ticket on the link you provided.
We will help you .Thanks
){kind=link}
){kind=link}