39360 comments found.
We believe there is an error in the TinyMCE 4.4.1 being used in Avada 5.0.1 “wp-tinymce.php?c=1&ver=4401-20160726:12 Uncaught TypeError: Cannot read property ‘body’ of undefined”. We have tried to upload the latest 4.4.3. but cannot get the URL parameters updated, so our uploaded version results in a 404.
It seems we managed to trace this issue back to the Yoast SEO plugin.
Hello @Puregraphx
Glad to hear that you have worked this out, if you need any further assistance in future please fill in a ticket and we will gladly assist.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi I have a sub-menu in mobile device, but when you hit the arrow down or the link itself goes to a blank page (the link does not work on pc – which is correct), its only when you press the far right of the menu (past the link text and the arrow) that it works – is there any way to fix this please? so that in mobile the first link make the dropdown work rather than taking it to a blank page? thanks
Hello @Cke11y
Im afraid i didn’t understand your query properly here, we will need to take a closer look at this so please do open a ticket and our support reps. will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
hi there, I do not want to use wpml plugin because I am not planning to make it multiple language site. How do I change certain text like “related posts” or avada tabs “recent”, “popular” into some other texts? I would like the code to put into the advanced theme options to overwrite those text please.
Regards
Hello There.
You still have to use the same translation technique for this and change the strings inside Avada.po file as per your requirement. Please read the article here : https://theme-fusion.com/avada-doc/translations/
In case you need further assistance please open a new ticket and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Help! I have updated to Avada 5. It does not work, and my website it a complete mishmash of code – live. I need your help quickly please. It simply does not accpet my new authorization key from Envato. I followed your instructions to a T. It neither gives a green tick, nor a cross. It simply refreshes the page, and remains blank. I also cannot update Fusion Core. It keeps giving me this message: The www.selfrealizationashram.org page isn’t working
www.selfrealizationashram.org redirected you too many times. Try clearing your cookies. ERR_TOO_MANY_REDIRECTS
So, I cannot complete the update, and my website is totally a disaster zone.
I need your help please! Thank you
(Of course I have cleared my cookies. That did not change anything) I have been trying to serolve this issue for about 6 hours now.
Hello @SriAvinash108
This should never happen, i want you to please go ahead and immediately fill in a ticket with our support center please so our representatives can take a proper look into your setup.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hi Ammar, Thanks for your reply. My license has expired. I am actually happy to buy a new license, and get the 6 months support included – and even extend it for the $18 to 12 months. Will you assist my issue then if I buy a new license? Or am I required to buy just extended support on this license for $42? If that is the case I will not be keen to choose that option. But I am in need of a new license for a new site. So if you would kindly assist my issue, on a new license, that would be great.
Thank you, Anandamayi
Hello!
Can you double check when you did buy your theme? If you bought it before September 1st 2015, then we (ThemeFusion) Grandfathered you in https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/ ... so check that post first, however the grandfathering does only apply to the site you purchased before that date.
If you buy a new license of the theme, it comes with 6 months of free support plus you get a discount on extending te support when you buy another license, so if you will need another theme license, that is the best way to go.
Thank you!
Hi.
Where can i see price for extanded license for use to many sites and free-time upgrade?
If i buy for 60$, does it mean that after one year avada can not upgrade still?
Hello @Brav9999
You will need an individual license for each domain actually as 1 license can not be used on more than 1 site,
you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
However UPDATES are free for lifetime, no matter how old your license is the updates will always be available for you.
We will be delighted to welcome you in this Amazing community.
Thanks
Ammar
hello, good morning , how can I add a pause/play button to the carouFredSel script . I have looked in the main.js file in your theme . but is sais “deprecated” near this option .
Hello @a2znetting!
I’m afraid we’re only able to provide support to verified Avada customers. Unfortunately I am unable to see the ‘purchased’ badge on your account, so I will need to ask that you head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
hi, my support expired. but you said i can update avada theme. but My product registeration doesn’t work. it says ‘Something went wrong. Please verify your details and try again.’ but there’s nothing wroing. did you stop support my updating?
Hi, Is there any way. download avada 5.0 direct?
Hey @wholemind!
No, you can still update your installation of Avada even if you’re support period has expired. However, if you have double checked that all of your registration details are correct (username, API key and license code) and the registration is still not saving correctly, we will need to take a closer look at your site for you. To do this, you will need to purchase an extension of your support and submit a ticket via our support center here:
Click Here To Create An Account & Get Avada Support
If you want to update to 5.0 but are unable to register your purchase, you can download it directly from your ThemeForest account. As per my reply to your previous comment, if you’re not receiving Avada 5.0 when you download Avada from your ThemeForest account, please submit a ticket to the Envato support team as that should not be happening.
Thanks!
Ryan
Hi,
We’ve bought this theme and installed on our website pedrodiaz.com.au. But, unfortunately, when we tried to register the theme using “Product Registration” using the purchase code, it’s showing “Invalid token, or corresponding Envato account does not have Avada purchased”. What is the matter! Can you please check and let us know?
Thanks,
Hey @pedrodiaz1963!
Hmm, are you using Avada 5.0? If so, please be sure that you’re using the new Envato API token system as per this article in our documentation:
https://theme-fusion.com/avada-doc/getting-started/how-to-register-your-purchase/
If you have confirmed that you’re using the new API token system and that the token is correct, but are still unable to register, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
hi,
google maps not working after i migrated my site. doesn’t help even if i delete and re-add the element in fusion builder. Are there any settings that im missing? thanks.
Hey @yeohanlin!
Hmm, have you generated and saved your Google Maps API key in your Theme options?
https://theme-fusion.com/avada-doc/special-features/setting-google-maps-api-key/
If you have and the map is still not appearing, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If you purchased Avada prior to September 1st 2015 you are eligible for grandfathered support. You can read more about the grandfathered support policy here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
Thanks!
Ryan
Hi in what php file can I change the pagination (at bottom of each page/post) .I want to add some text to the numbers.thank you:)
http://prntscr.com/cv8keeHey @textpress!
This comments section is intended for pre-sale questions only. As I am not able to see the ‘purchased’ badge on your ThemeForest account, can you please head on over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
I purchased this theme 1year ago. no more support ticket. Why is the download file still version 4.03? I have no idea the way upgrade avada 5.0. Am I missing something here?
Hey @wholemind!
Envato only store one version of the theme and that will be the latest one (5.0.1). If you’re receiving the Avada 4.0.3 files when you download the theme from your ThemeForest account, I would recommend getting in touch with the Envato support team and asking them to take a look at your account for you as that certainly should not be happening.
Thanks!
Ryan
Also to be clear, the file you download has the same name, and when you unzip it it will also have the same name “Avada” folder.
Simply install that and you will see it is the latest version, which is 5.0.1. Avada 4.0.3 is definitely not stored on Themeforest, please download again and install the new version.
You can also easily check it by looking in the Avada folder you unzip, and opening the changelog.txt file, it will tell you the latest version at the top along with all that has changed.
Thanks
Ryan. Sorry to be the pain but that answer is not cutting it. The site has worked on Avada for the last 6 months, the upgrade caused the problem. Furthermore Woocommerce is part of the error message, and that is included with the Theme as a plugin. I am the host. We will probably stay on the existing software level but it is not very nice to unsupport a 6 month old installation, with an update.
Hello @uncle_jimmy,
As this has been submitted as a new comment, I’m not sure which question/answer you are referring to. Also, I do need to mention that the six month support policy was introduced by Envato, not by the theme author. We are an author in their marketplace and therefore must abide by the rules set by Envato. We negotiated with Envato on behalf of our customers offer the grandfathered support policy for those who purchased before September 1st 2015. Anyone who purchased the item after that date will need to follow the six month/extension support policy set by Envato.
In regards to WooCommerce, we do support the plugin and we do test each version of Avada with a range of plugins before releasing. We’re more than happy to investigate issues that arise between Avada and WooCommerce, but we only have the power to resolve issues that reside on our side of the fence. We don’t include WooCommerce with Avada, we simply offer integrated options to provide a better experience as well as a simple interface to install it. It is still very much a separate product from Avada and any issues that arise that are plugin related should be taken up with the WooCommerce support team.
If you’re 100% sure that the update was processed correctly, there are no old WooCommerce template files left behind (which can happen when the update steps are not followed), your server permissions are correct and all of your plugins are up to date then we really do need you to submit a ticket so that we can look at your installation and debug what the issue might be.
Thanks!
Ryan
In addition, if you see outdated files from a WooCommerce notice, then most likely you “replaced” the old Avada folder instead of deleting it and adding the new one. Replacing it can leave old files in the theme folder which can lead to those types of things happening. It is always recommended to delete the old theme folder, which is also how you update via WP, you have to delete the current active theme then load a new version, which removes all the old files.
Ok I read before asking and since the solutions given didn´t work:
1. uploaded all new files
2. I updated plugins
3. Applied patches (2)
So it never showed me the CONVERSION WARNING, and since my front page is not that complicated I decided to build it from scratch but the new Builder never loads, it keeps showing the loading gif without result…
What to do here?
4. Turned on Fusion Builder
5. Saved all Settings in AVADA OPTIONS
and still not loading the builder or converting the old shortcodes
Hey @myclients!
Hmm, we would need to take a closer look at this to know what’s going on here. Can you please head over to our support center to submit a ticket? A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
If you purchased Avada before September 1st 2015, you are eligible for grandfathered support and do not need to purchase an extension. You can read more about the grandfathered support policy here:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If you purchased after September 1st 2015, you can read more about how to extend your support period here:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
Thanks!
Ryan
An error occurred while updating Avada: The update cannot be installed because we will be unable to copy some files. This is usually due to inconsistent file permissions. woocommerce/single-product/product-image.php, woocommerce/single-product/product-thumbnails.php
Hey @cddrummergo!
Based on the error message above, I would recommend getting in touch with your web host and ask them to check that your folders and files have the correct CHMOD permissions and that your hosting account is the owner of the WordPress directory.
If you require any further assistance with this one, please head over to our support center to submit a ticket. A member of our team will be assigned and respond as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
So i thought i would give this theme another go since you have brought our the new version. But upon activating the theme i get an error “page isn’t working” and “s currently unable to handle this request.” What wrong ? Really not a great start.
Running the latest version of WordPress. I disable all plugins. That worked. Then I proceeded to install the required plugins. First fusion core, then fusion builder. Boom, same error. Really, what a waste of time and waste of money. How this can be a top seller beats me.
Hello @leadFeed
This looks like a server error to me can you please make sure that your server meets the requirement for Avada as mentioned in our documentation post here please : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
If anything doesn’t meet the requirement please talk to your server / hosting guys about this.
If everything is upto the mark and you are still getting the error please immediately open a support ticket with us and one of our support assistant will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Awaiting to assist you.
Thanks
Ammar
The in the log i see the following error: [16-Oct-2016 19:52:13 UTC] PHP Fatal error: Call to undefined function fusion_get_option() in /u1/home/laingzfv/public_html/wordpress/wp-content/plugins/fusion-builder/shortcodes/fusion-container.php on line 299
Hey @leadfeed!
Can you please head on over to our support center to submit a ticket with the above information? A member of our team will be able to take a look at this for you.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi there
I would like to add here:
Your support ticket has since been replied to by our team.
To clarify, when it comes to generating your Token Key please check this help file and make sure the exact instructions were followed -> http://bit.ly/1GrzAgY
Your exact issue whereby the token would not register is due to your server and you needed to contact your hosting provider to ask them to not block the API -> http://d.pr/i/diFf
The fatal error you were receiving, is due to the Fusion Builder plugin being activated before Avada was active, and is confirmed by the fact that the fusion_get_option function resides in Avada, there fore Avada needs to be active first
If you need assistance or have any further questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
I just purchased this theme. Why is the download file still version 4.03? Now I can’t get an API key and so cannot register and therefore cannot upgrade. Am I missing something here?
I just tried just downloading the theme file only and uploading that, but says the directory already exists and the install failed. Need some help.
Hello @npagazani.
This is not possible and you should always get the latest version (5.0.1 at the moment) of theme from your themeforest download tab. Please double check the version number inside the style.css file of your downloaded package.
However, if you still have the issue please immediately open a ticket with our support and we will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar.
So it seems the one I purchased and downloaded 6 days ago was still 4.03. I assumed the file was the same as the one I purchased today, so I just installed it. No I need to figure out how to remove it so it will allow me to install the new one.
Hey @npagazani!
If you haven’t started building your website and want to start from scratch with the latest version of Avada I would recommend using the WordPress Reset plugin to clear the database, then simply delete the Avada theme files via FTP or via the ‘Themes’ page of your WordPress dashboard. You can read more about how to reset your database here:
https://theme-fusion.com/knowledgebase/remove-duplicate-demo-content-import/
And more on how to delete the theme files here:
You an then download the new Avada files from your ThemeForest account and upload it as normal.
If you require any further assistance, please submit a ticket via our support center and a member of our team will respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
Hi there
If I may add here: Going forward, when it comes to updating Avada and before you update, be sure to carefully read through and follow these update instructions and you will be fine. Rule of thumb is always to make a full back up of the theme, files and database first
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
If you need assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Thanks for all the help. After using the reset plugin and manually removing the old theme I now have version 5 up and running.
Hey @npagazani!
No worries, glad to hear I could assist. If you require any further assistance using Avada, please head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Support
Thanks!
Ryan
Love Avada – this is first.
Second, I’m so disappointed I never received a notice that 5.0 is available and found it here by accident. (I double checked my mail, nothing).. I’ve bought Avada multiple times (even buying another license today), and I’m even on your beta test list. Zero notice, no email, ThemeFusion has forgotten us.
Ok – now third – where is the documentation for upgrading? I tried to upgrade from 4.0.3 in the usual manner – and no-go. Nothing I do will work – so now going to try to manually update the theme, which is fine, but if this is necessary it would be awesome to hear it from you.
Have you forgotten you existing clients? Your most faithful supporters who’ve helped you become the #1 theme of all time? It’d be a shame of you did. Perhaps an ego check is in order.
Just my honest feedback .. still love the theme, the support, and will be buying more licenses.
Cheers!
Updated Manually – Ok, so far so good .. new token, registered, , all plugins updated -
BUT site still broken. Can’t figure out how to update to new fusion builder. No instructions anywhere.
You say: “When you update to Avada 5.0 and visit the WP admin area, you will be presented with a splash screen that explains the details of conversion. The process is simple and runs automatically once you trigger it by checking the box and clicking the button.” – there is (or was) NO SPLASH PAGE .. WHAT BUTTON? .. looked everywhere for it – no update button of any kind either in the Fusion Builder area or in the Theme Options area .. ARGH!
Hello @keithagnew.
We have been sending Newsletter to all of our customers regarding the upcoming latest version for almost 3 months prior, have you subscribed for our newsletter?
Here is the community page where you can subscribe for our newsletter, join our facebook group and more, i can assure you that we never forget our customers infact are the only reason we are #1 and will continue to do so, it is the love and support of each one of you that motivate us to do greater things.
https://theme-fusion.com/support/avada-community/Please subscribe to our Newsletter immediately to stay in touch about all our upcoming awesome stuff.
Secondly, You should always get the UPDATE notification if you have registered your purchase for Auto Updates, or you can always manually update using FTP as you have already done.
Coming towards your issue, If you didn’t see the conversion screen that means the update process didn’t go smooth however we have a manual conversion trigger which can be seen inside Avada > System Status Tab and you can trigger the conversion from there.
More info there : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Here’s the main documentation page for Fusion Builder : https://theme-fusion.com/support/documentation/fusion-builder-documentation/
I hope that will suffice, however if you need any further assistance please fill in a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada and being an Awesome customer 
Ammar
Hi there
Our update instructions are clear and easily accessible, along with a massive amount of documentation, help files and a knowledgeable articles. We are constantly adding new help files and updating and curating existing info
Avada Documentation -> http://bit.ly/1La5xgv
Fusion Builder Documentation -> http://bit.ly/2dm8GLU
Knowledgebase -> http://bit.ly/1dmjwlB
Avada Videos -> http://bit.ly/1G7dsDU
Fusion Builder Videos -> http://bit.ly/2dIesIv
If you would like to keep abreast of news and progress please join us on Twitter, Facebook and subscribe to our newsletter -> http://bit.ly/2aXUcFf
Now, when it comes to updating Avada and before you update, be sure to carefully read through and follow these update instructions and you will be fine. Rule of thumb is always to make a full back up of the theme, files and database first
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Avada Patcher -> http://bit.ly/1QSd8Ol
Lastly, if you need assistance or have any questions please engage with our support team and they will gladly guide and assist you
Click Here To Create An Account & Get Support
Thank you, MB
Also in regards to beta, if you have not received emails then they are going to your spam folder. We have sent out dozens, and have had hundreds of beta users reply.
Beta is now closed, but we kept everyone up to date weekly there, and let them know in a final notice when we were going live.
I’d suggest checking your spam/junk folder to see if Git emails are automatically going there. If not, let me know your Git username so we can verify you are on the team.
We’d never forget our customers, you guys are the reason we continue to make new updates, form communities, offer support (even grandfathered for old users!), have beta groups and more.
With the “Fusion Builder Library allows you to save and mange all custom content” – is there an option for “global” custom content (like Divi)? Is it possible to save a block into the Library that will update changes across all pages the block is used when the block is edited?
Hello @Kal288
Yes, that is definitely possible to save a complete block of elements as it is in our theme and then load it as per your requirement on any page you want to, we have a very detailed document about this here : https://theme-fusion.com/fb-doc/general/fusion-builder-library/
Hope that was helpful.
Thanks
Ammar
How can i fix this problem?
Hello @dorumarian.
Because the Themeforest comments section is meant only for rep-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar.
Finally I have succeeded to update from 4.0.3 to 5.0.1
Since 3 days I’ve done all possible combinations such as deactivating all plugins, rewriting database, deleting elements or shortcodes etc. Notice: I run conversion process properly.
To be more specific, only one page from 22 (multi lingual site) cannot be converted, my Home page. Obviously, I thought was not a theme culprit but mine. So I started to search for the glitch.
What was wrong: In my 4.0.3 page were some custom shortcodes like buttons and icons, running well on that version of Avada. Updating and converting, the new version wasn’t able to properly convert those custom shortcodes and the result was a “Content Error. Your page content could not be converted…” message.
So, I identified and modified those custom shortcodes to be in the Avada line, I’ve run again updating and converting and now everything is working like a charm!
And I can say that the jump from 4.0.3 to 5.0.1 is a HUGE improvement in terms of speed and ergonomics. Also my ratings on pingdom, gmetrix and pagespeed insights were significantly increased.
Hats off Avada!
Hello @cealapa.
Yes, you got that one quite right however we have already released a patch for this which can be applied in version 5.0.1 by going to Avada > Support Tab and then the conversion for the broken shortcodes should have worked
We are glad to hear that you liked our latest improvements and we assure you more good things are to come in future, thanks for taking time out to appreciate our efforts and we are looking forward to serve you more.
Thanks for choosing Avada and being an awesome customer!
Cheers
Ammar
