39360 comments found.
Hi there, I have lost all my styling and most of my media after updating the theme. I have done everything as per instructions. I really shouldn’t have to pay for renewed support? Please help. Thank you.
Hey @kyxcreative!
You shouldn’t have lost your styling or any of your media items after the update. This would indicate that something during the update did not process correctly. Can you please confirm that you’re running the latest version of WordPress, as well as Avada 5.0.2, Fusion Core 3.0.2 and Fusion Builder 3.0.2?
If so, we would really need to take a closer look at your site to know what went wrong during the update. If you purchased Avada prior to September 1st 2015, you are eligible for our grandfathered support policy:
https://theme-fusion.com/avada-doc/getting-started/grandfathered-support/
If not, you can purchase an extension of your Avada support via your ThemeForest account:
https://theme-fusion.com/avada-doc/getting-started/extending-and-renewing-envato-item-support/
If you are sure that you have processed the update correctly, please do head on over to our support center to submit a ticket. A member of our team will be assigned and respond as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks!
Ryan
I wanted to leave a note for those who have tech issues with the theme/features. Please be patient and submit a support ticket. They have excellent support and will assist you in a timely manner. We sometimes get frustrated when things don’t go a certain way, but eventually their professional team resolves the issue. Most of the time it’s not an issue with the theme, but our hosting/server or other plugins.
Thanks guys for assisting me this week! Continue the great work!
Hey @smile2013!
Thank you for the support! We are constantly refining Avada to ensure that our customers are well taken care of. Since the release of 5.0, we have already dispatched two minor releases to address some of the smaller issues that came up after the major release. There are usually a few factors at play when something goes wrong and our team are available to assist with finding the root cause, whether it be theme or hosting related.
Thanks again for the continued support, I hope you’re enjoying the Avada 5.0 update!
Thanks!
Ryan
p resale question…..can I make Microsoft under main site? how many license I need?
Hey @clio_pasta!
Hmm, I’m not sure what you mean by “can I make Microsoft under main site”. Can you please elaborate on that question for me? In general, each site that is running Avada will need to have it’s own license as per Envato’s license agreement:
https://themeforest.net/licenses/standard
Thanks!
Ryan
oh sorry I mean can I have a mircosite under the main theme.
for example main site has about us, contact us, menu, home page
the mircosite has it own main menu, special sales, hot items, latest news.
the mircosite will be linked from our newsletter sending out to subscribers
can it works like that?
can one theme work on main site and a micosite? one domain or one domain and a subdomain?
thanks
Hello @clip_pasta
you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
Cheers
Ammar
Hi 
I have just purchased the Avada word press template and saw that there was was options to for other services for example installation and various setups, i was wondering, is that an extension of your services you offer?
Kind regards
Hello!
Thanks for the purchase, welcome to our awesome community!
However those extra services are not by us, ThemeFusion. We recommend going to our own support center and having our team help you out. We can help you install it, and answer any questions you have.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Thanks for your quick reply, much appreciated!
Okay great our go to your help center and see if they can help me out with my requirements.
Hey @olje!
No worries, glad to hear we could assist.
Just to confirm, our support representatives don’t offer those extra services. We are here to assist you with using the Avada theme, however the services that you were referring to in your original comment were offered by Envato, not ThemeFusion.
In any case, if you have any questions, please do submit a ticket and one of our support representatives will provide further information.
Thanks!
Ryan
Hi,
Oh okay, no problem….So your assistance is more on how to improve and enhance the Avada theme experience, updates and etc?
Regards
Hey @olje!
That’s correct. We’re available to answer any questions you may have about using Avada of the Fusion Builder, or to troubleshoot any issues you may encounter. For services such as customizations, you may wish to have a browse through the Envato studio portal:
https://studio.envato.com/explore/wordpress
Thanks!
Ryan
Is there a way to convert Visual Composer plugin layouts to Fusion Builder?
Hello!
Currently there is not, however there very well may be in the future
Thanks!
Thank you so much for your prompt response.
Hey @vickeywilliams!
No worries, you’re more than welcome.
Thanks!
Ryan
Hi. I have 5.0.1 Go to update to 5.02 and get this message: An error occurred while updating Avada: Update package not available. Do I miss something? Thanks
Hello @Ifreddo.
Are you trying to update via Auto Update method? If that is not working please try our manual (FTP Update) method and it should do the job for you just fine.
More info about FTP update method can be read here : https://theme-fusion.com/avada-doc/install-update/ftp-installation/
If you need further assistance please open a ticket and we will assist you with the issue as soon as possible.
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Just downloaded the latest Avada 5.0.2 with the new Fusion Builder. Since Fusion Builder is a required plugin, I naturally had to install and activate it. However, there is parse syntax error during activation. The error says:
Parse error: syntax error, unexpected T_FUNCTION in /home/ewebspee/public_html/adultliveauctions/wp-content/plugins/fusion-builder/fusion-builder.php on line 557
Please help to let me know how to fix this. Thanks.
Hello @webspeed.
The error you are encountering very likely mean your server is using an outdated version of PHP.
Please check the version of PHP listed in Avada > System Status.
More info : https://theme-fusion.com/avada-doc/special-features/system-status/
The theme requires a minimum of 5.6 or higher as per our documentation here please : https://theme-fusion.com/avada-doc/getting-started/requirements-for-avada/
If you are encountering an error, it most likely means 5.2 is being used. In which case, please contact your host and request that they update this for you.
However if you still see the error even after updating PHP please fill in a ticket and we will look into the issue for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
Hi,
There is a serious issue with your support system. Today I posted a ticket to ask for a test reply so I can see if your replies are delivered in my mailbox. This ticket has disappeared from the support system.
Furthermore there are now problems with loading the replies inside the support ticket system.
Please can you resolve this soon as it is almost impossible to communicate efficiently about technical issues.
Thanks
Hello @Jawes
I can assure you that our support platform is working all fine and good, please make sure you are not posting in forums but submitting a proper ticket with the link below
Click Here To Create An Account & Get Avada Support
After creating the ticket you should receive an automated response on successful ticket submission along with the ticket # and the replies from our support should come to your email, you can then connect us via the same email back and forth.
Can you confirm if this was your ticket that was being created, we have replied to it already : http://prntscr.com/cwepcx
However if you haven’t received the reply yet please provide us with your ticket # here.
Thanks
Ammar
Hi, yesterday I received a reply on my test ticket. So that is good news. But sadly the issue with the tickets not loading on the support system is still going on. Check the link http://screencast.com/t/zbfQWDPh8V Can you please resolve this. Thanks!
Hi Jawes!
We are not having issues with the support system, in fact we have hundreds of tickets come in a day without issue, and double that of our replies going out that are seen.
Your particular ticket I checked and saw that you do not get our emails back? Can you check your spam or junk folder please? Or any filters you have setup on emails?
Your video shows a list of tickets, but then you open one and there is no reply. Ticket replies are handled via email as the message box above says, you cannot reply on the dashboard.
If you look at this screenshot you will see that someone from your account sent in a ticket and we replied back and it was received. I blocked out important info like emails, but look at the boxes in red. It shows your username, and then our reply back to you that was viewed by the customer: http://d.pr/i/yfk7
As for your video, what browser are you checking in? Please check in a different one, something seems off there, but we nor any of our custoemrs can replicate that and we have been receiving hundreds of tickets a day with questions as I mentioned earlier.
You mentioned you do not get our emails, yet on our side it shows them as being read from that email listed above in the screenshot.
Please check that out. Go to the ticket page, make a new ticket and confirm that the email on file after submission is the correct one. Maybe that is the issue. You can see part of the email in the above screenshot.
Thanks
If this is an email issue from changing an email, please email us at support@theme-fusion.com with the email you’d like to use and we can make sure that is what is on your account.
However, whatever email you signed up with and input, is the one that is used. So I assume that is the problem, somewhere along the lines it may of changed?
But please do email us at the address above, with the email you wish to use, and we can walk through a ticket reply with you to show that it works.
Thanks!
I will reply on your support mail. Thanks.
Someone is receiving them as it shows on our end as received.
Thanks Jawes, we’ll get it handled for you to find out which email it is.
This should be handled now as in last 10 minutes new reply came in, we sent one out and it was received: http://d.pr/i/8L1d
If you still have issues, email support@theme-fusion.com
Thanks!
Hello! Tell me, in what order to properly upgrade from 4.0.3 to 5.0.2 Avada via WordPress admin panel? I can not understand this transformation in a short shortcodes Fusion Builder. Do I understand correctly, that’s how it should be: 1. Update the theme. 2. Update Fusion Core. 3. Set Fusion Builder. 4. Convert the page in the new Fusion Builder. All right, in that order to make it to old pages Builder displays correctly?
Hello @Janis79
Yes, that is the correct order, Or you can also run the manual conversion right after update (incase the auto conversion didn’t work for you) and then at the end of the conversion it will ask you to update both Fusion Core and Fusion Builder plugin itself so that should be okay too.
For more info about the conversion please read this article : https://theme-fusion.com/fb-doc/technical/converting-fusion-builder-pages/
Let us know if you need any further assistance
Cheers
Ammar
BUG REPORT the “Code Block” has a bug in it. If you are using it for HTML and you have your HTML formatted, WordPress will insert <p></p> tags or <br /> tags into the source like it does on “Text Blocks” if you enter HTML into them. If you minify (without spaces) the HTML then if works fine though. Just thought you should know.
Hello @useruser25
I am not able to replicate this issue on my end at all, i have just tried and its not adding either p or br tag, maybe you and i are setting it a different way. Can you please do open a ticket with the code you are trying so i can check this out on my local and see if it adds extras in page source.
Thanks
Ammar
Hello, I am interested on Avada demos (they are beautifull), I am a webdeveloper. I am a litlle lost with licence terms (sorry, I am not native english). So question 1: Can I have demos from Avada on my website and then when the client choose/purchase the template can I buy a licence from themeforest? Question 2: Can I buy the licence first and then transfer to the client if needed? Thank You in advance! (Note: I have not yet purchased any templates)
Hello Mulleru.
I a not entirely sure about your query but i will try and be as explanatory as i can be here.
1. You will need to purchase and install Avada to your WordPress site in order to import our demos, since our demos requires you to register the purchase first and then you can import them.
More Info : https://theme-fusion.com/avada-doc/install-update/demo-plugin-offloading/
2. A license can not be transferred as far as i know but you can let client use the license on your behalf for sure, however more about licensing can be read here : https://theme-fusion.com/avada-doc/getting-started/licensing/
We will be delighted to welcome you in this Amazing community!
Cheers
Ammar
Thank you Sir.
Hey @mulleru!
No worries, I’m glad to hear Ammar could assist.
Thanks!
Ryan
Hello Everyone
We are excited to introduce Avada 5.0! Check out the links below.
We are dedicated to continually provide an excellent product with superb customer service to all our users. If you have any pre-sales questions, please post them here in the item comments and our team will answer them promptly.
If you have already purchased Avada, please signup at our Support Center to use our support resources and ticket system to interact directly with one of our expert team members.
See What’s New In Our Latest Update!
View The Avada Options Network
View The Fusion Builder
View Our Demo List
View The Industry Leading Demo Importer
View Fusion Builder Elements Overview
View The Mobile Visibility System
View The Flexible Site Framework
View The Advanced Header Options
View The Responsive Framework
View WooCommerce Integration & Demos
View bbPress Integration & Demo
View Events Calendar Design integration
And we have many more amazing features coming in future updates that are free to any customer who has bought a license.
Thank you, we look forward to helping you!
ThemeFusion Team
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Hi,
For some reason my Contact Box isn’t working correctly. I fill it out and send the email through when published but it doesn’t get delivered successfully to the email address required.
Hello!
Can you check the email settings on the form you are using?
If using the Contact Page template, then to to theme options > contact form and check email address there.
If you are using the Contact Form 7 plugin (which is my guess) then you need to edit the form and put in your correct email settings.
If you have further questions or need assistance with anything, signup at our support center and submit a new ticket. Our support team will gladly help!
Click Here To Create An Account & Get Avada Support
Thank you!
Hi, I’m using the Classic Shop version of Avada along with The Event Calendar plugin.
On the Home page there is a row of 3 columns for upcoming events. Is there a way to also show a recent past event, just so all 3 columns are always populated?
Thanks
Hello MicheleQ
We have an Events shortcode that shows all the events and you can also filter them on category basis, however there is no option to list past events at the moment, if you need further assistance with anything else please do open a ticket and we will gladly assist you with it
Click Here To Create An Account & Get Avada Support
Cheers
Ammar
Thank you for your quick reply!
It is our pleasure
Hello, just a question. I use Avada for many different projects. Should I update all to the version 5?
Hello @Tangara-Communicatoins.
The choice to update is your own, however yes we do recommend staying updated with the latest version of theme all the time.
Cheers.
Ammar
Hello,
I installed the photography demo and now for the life of me the page main color cannot become white. Predefined Theme Skin does nothing, choosing white in primary color does nothing.. Why? Do I have to uninstall the demo or what?
Hello @Brandingbox
This should never happen, it appears that your settings are not being saved so please try and disable all your 3rd party plugin once and see if that works. Also please make sure there is no cache in action.
If the issue persist immediately open a ticket and we will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
Ammar
Hello!
Also wanted to chime in here. The pre-defined skins set certain overall colors, however individual pages can override the global theme options, so that might be what you are seeing.
This is how the options system works which allows such unique designs across the board with one theme. Checkout this post to understand the global options vs individual overrides: https://theme-fusion.com/avada-doc/options/how-options-work/
For example, the containers on the pages may be set to darker color, or the page background in fusion page options might be, that will have an effect.
But if that is not the case, please do submit a ticket for us so we can check it out.
Thanks!
hello guys ,how do I set the title of the fusion slider as h1?
Hey @Candobedesignstudio.
This will require you to customize fusion slider files and set the H2 as H1 from the PHP file itself. If you need further assistance please do open a support ticket and our reps. will gladly assist you wit the issue.
Click Here To Create An Account & Get Avada Support
Thanks for choosing Avada.
Ammar
hi, am l able to put contact form section on the landing page?
Hello @Joyceloh.
You definitely can! All you need to do is use Contact Form 7 plugin that is 100% compatible with our theme and you can create your own custom forms to put them anywhere you want.
Thanks
Ammar
there is a problem with the latest 5.0.1 update. The avada app demo wich has a 1/3 column and a 2/3 column when i put the 1/3 on the left it seems like it disappears. Please fix this terrible bug
Hello @Sinapticsrl.
We have already released a new update 5.0.2 which addresses a column issue, we suggest you to please immediately update to 5.0.2 and it should be all good.
If you need further assistance please open a new ticket and we will be happy to assist you.
Click Here To Create An Account & Get Avada Support
Thanks
Ammar
