3054 comments found.
Hello, I installed Phlox Pron on my WordPress site and I can’t install any theme. Yes, I have all the plugins required and updated, but when I want to import any demo it just keeps “importing data” and it nevers ends, not matter what I do I can’t select the theme I want, plus the only theme that my site shows right now is the Default Pro Version one. What did I do wrong or what am I missing?, thanks.
Dear friend,
Thanks for reporting this issue. We are going to release an update for addressing this issue.
It will be available for download tomorrow.
Thanks for patience and sorry for inconvenience.
Regards
Hello,
I am trying to install phlox pro 4.4.6 demo content but it is giving me this message “Whoops! There was a problem in demo importing”
Dear friend,
We are going to release a new update in this weekend. It will fix the problem. We really appreciate your patience for this matter.
Regards
Hello ! I have updated the last version of this theme today and now my images on portfolio page look awful http://florence-esnault.com/ My plugings have last updates. Before this update of your them my images were perfect. What is going on ? Could you help please …
There is more ! The content of my single portfolio pages are totally gone ! http://florence-esnault.com/portfolio-cat/webdesign. It is still on my admin so why I can’t see them ? This other issue came since your last update … What happened ? Can you help please ?
Dear friend,
We apologize for the inconvenience it has caused to you.
We are working on this issue and the fix will be available on this weekend. We really appreciate your patience and time for reporting this issue.
Regards
Hi. Thanks for your answer. There is still those issues and I have to keep the maintenance mode on which is not good at all… Can you fix this problem please ? Thank you in advance.
The update is ready. It will be available for download in few hours.
Regards
Hello, Thank you for this update. Everything works fine now ! Regards
You are welcome my friend 
Hi ! I got the same issue as earlier : “The content of my single portfolio pages are totally gone ! http://florence-esnault.com/portfolio-cat/webdesign. It is still on my admin so why I can’t see them ? This other issue came since your last update … What happened ? Can you help please ?” and when I go on a project from the portfolio page, i can see “archive” on the tab. I have to show my portfolio to some clients and having really bad time with this theme since 5 months, this is kinda bad … since your update from Lotus to Phlox I lost so much time trying to fix issues…
Dear friend,
Have to upgraded to Phlox version 4.4.9? Also please make sure to update” Phlox core elements” and “Phlox Portfolio plugin” to latest version as well.
Please let me know.
Have you read carrefuly my message ? I said “This issue came since your last update” so obviously yes I have done all the updates. Thanks. Sorry but this is not working. I loose so much time with this theme… this is not serious. I think I’m going to buy a new theme somewhere else … Really disapointed.
Dear friend,
We are sorry about any inconvenience it has caused to you.
The new update of Phlox theme (v5.0.0) is almost ready and will be available for download in few hours. I believe that this update will fix any potential issues on your website.
Please keep in touch.
i did a clean install but when i run the setup wizzard it takes forever …
Dear friend,
We will release a new update tomorrow. It contains several improvements for demo importer.
Thanks for your patience.
Hi, i’ve donwloaded the update Phlox, but in the zip i can’t find the download package > demo-data folder ?? Thanks, Anthony
Dear friend,
You don’t need to upload any demo file.
Just install the theme, then from Phlox setup wizard you can simply choose and import any demo site on the fly!
Regards
Hello averta, how many hours does it take to download the theme’s demo, i have been trying to download for hours now with little or no progress
Dear friend,
There was an issue in setup wizard that we have successfully addressed it. We included the fix in next upcoming update of phlox theme.
I will be available in few hours. Please update the Phlox theme as soon as it released and try importing the demo again.
Thanks for patience and reporting this issue.
Regards
Hello Averta, We love your LOTUS theme, We used it twice! But now we have a problem that we can’t update portfolio items. How come? (We’re using LOTUS version: 3.5) This is the website: http://www.ronaldjanssen.eu
Please help us!
Thanks,
Lichting98
Dear friend,
We recommend you to switch to the new generation pf lotus theme (Phlox). It offers you tons of new and modern option with same functionality as Lotus theme.
If you are interested, our support team eagerly will help you to migrate to Phlox theme.
Please let me know your opinion.
Regards
We do not need a lot of functionality. Lotus works fine for us, it just needs to be updated.
But how will a migration to Phlox work? We have a website with a lot of portfolio items in 2 languages. See http://www.ronaldjanssen.eu How easy is the migration?
Please tell me more.
Regards,
Lichting98
Our support staff will do the migration for you. All you need to do is giving the permission to our support staff to start the migration.
regards
Hello, how can I make the menu sticky?
Please navigate to “Customizer > Header > Header section” in admin panel and enable the sticky menu option.
Regards
good job,looking forward to use it on my new project soon
We are glad you like Phlox theme Please keep us updated and let us know if we can be of any assistance.
Hi I found the following link on a award website and I love it so much. it is so minimal. If I buy your theme. Can I have it? http://averta.net/phlox/wordpress-theme/demo/modern-portfolio/
Hi,
Thanks for your interest. Yes, you can simply import the content by the powerful setup wizard in Phlox theme.
Regards
What are the differences between Phlox free and Pro ?
Hi:
Differences are: - Full integration with Visual composer - Exclusive features for WooCommerce - Professional Demo sites - Exclusive widgets and elements - Features for adding News section to your website - Features for creating Magazine or News website - Dedicated and support - Regular updates - Pricing Table - Bundle of Professional Business elements.
and much more..
Having any further questions, please let me know
Hi. I have Lotus 3.9.0 theme installed. You stated that “Phlox pro is the name of a big update for Lotus theme”. How do I update from Lotus to Phlox without losing settings from the Lotus theme?
Hi,
Unfortunately, you cannot completely export the setting from Lotus theme to Phlox. While they differ in name, you can activate each theme as you prefer. If you want to have all your setting, we recommend you to continue using Lotus theme. We release regular updates for Lotus as well.
Thank you for responding! I would like to keep the Lotus theme then. However, how would I get the updates for Lotus now that my Download page at https://themeforest.net offers only Phlox?
We will provide a direct link for downloading the Lotus theme, you can use that link to get the latest version of Lotus.
Great! Thank you. Where would I find that link?
Here is the link: http://avt.li/lotus-latest
Thanks!
I see a bunch of updates became available for Phlox pro. What about Lotus? Are new updates for Lotus available via the same link you provided above? Thanks!
Yes, the latest update of Lotus theme is only available from the above link. http://avt.li/lotus-latest . You will receive an update notification in your admin panel for lotus, as soon as a new update has been released for this theme.
Is your Phlox Pro page here http://averta.net/phlox/wordpress-theme/demo/landing/ created with the actual Phlox Pro theme? If so can this demo be imported? Does Phlox Pro still have the issues reported by many users in the past comments?
Hi,
Yes, it is created by Phlox Pro. But unfortunately, that landing page is not available for download.
If you check the comment dates, they have been reported a long time ago and all of the issues are fixed in the past.
Phlox Pro is brand new and high-performance theme which is very stable and works out of the box.
Having any further questions, please let me know.
hello. in the free phlox theme the demos do not exist to import; thanks
Dear friend,
For Phlox free version please ask your questions here: http://support.averta.net/en/item/phlox/
Good luck
Is Lutus and Phlox Pro the same theme?
Hi, at the moment yes, but the Phlox pro is the name of a big update for Lotus theme.
I purchased Lotus but since you changed the theme name to “Phlox Pro” it is no longer in my downloads. The smart page builder does not work and I cannot update anything on the site…
Dear friend,
You can download the latest version of Lotus theme from the following link: http://api.averta.net/download/a1d026a2628k210due93ksThank you! I will give this a shot.
Should I zip the files and name the theme Lotus? I want to ensure I don’t lose the page data that is currently “empty”
No, the theme name is “Lotus” for the above link. You dont need to rename the file.
I activate the theme I can not login to the Admin panel. I’m getting an error message.
error message: This page is not working ERR_TOO_MANY_REDIRECTS
Hi,
Thanks for using Master Slider.
Please ask your support related questions in our help forum.
Our support staff will investigate your problem as soon as possible.
I created an account on the forum. But there is no button to open a new topic.
You can ask your question here: http://support.averta.net/en/item/phlox/
Please mention themeforest in your question while asking for support in support forum.
Having any further questions, please let me know.
Regards
Hi, I’m having the issue where the Smart Page Builder is not working and I can’t edit my pages. I tried to update it and lost a full page content. I have since purchased a new version of Smart Page Builder for Wordpress for $30US and it’s still not working. I notice other people had had this issue. Can you explain how I fix this and get a refund for the extra plugin I just bought?
Dear friend,
We are sorry about the inconvenience it has caused to you. please correct me, but I am not sure what is your meaning about “I have purchased a new version of Smart Page Builder for Wordpress for $30US”. Can you explain more? We dont have a separate item of smart page builder.
Waiting to hear from you.
Plugin Name: Smart Page Builder for WordPress with Cope Starter Theme
Dear friend,
As you can see, it is just a similarity in names. The author is “webarksystems” and the item is not related to our theme or products. If the product was related to our theme, we definitely would dropped a link and credit to that page too. I suggest you to contact the author and explain him and ask for refund.
Regards
Ok will try that. Thanks
Good luck 
Hello I think there is a bug on the footer widgets on mobile preview… please check with smallest width (mobile view) my page www.anakainisi-home.gr and scroll down and see the bug, that widgets falls one on the other… how can this be fixed?
Dear friend,
The issue that you have mentioned is because of the functionality of LayerSlider as a widget that have several bugs. We recommend you to use slider section in the theme to add a slider in footer. In this case your website has better functionality on mobile devices too.
Kind regards
thank you so much…you woke me up…in the footer widgets I had checked the “Fixed Widget” check box …that was the fault…now it is ok !
I am glad you found the cause. Good luck
