156 comments found.
when will next update. still waiting for responsive shopping cart page !. I get also a a big problem with thumbnail after updating woocommerce to 3.5.0 version. posted on your support forum and still waiting for answer soon. Please check : http://snstheme.com/forums/topic/product-thumbnail-does-not-show-propertly-on-product-page/
Shopping cart page is not responsive.
Hi,
We’ll update this issue in next version. It will like this https://d.pr/free/i/TZTpZt
Best Regards!
Theme files are missing. please update the file. Ticket already created.
Hey,
How do I set up the header that you have on layout 3? We need the search box in the middle and a bigger shopping cart like the one on layout 3. None of the 3 header options on the theme configuration give us that result.
Thanks!
Hi,
In page config(Admin >> Pages >> Your_Page) we provided option to config header. Check my screenshot https://d.pr/free/i/lDckmV
Have a nice weekend!
now is working time and the second day i posted problem. Still waiting for any help !!!!. http://snstheme.com/forums/topic/search-function-working-incorrectly/#post-33810
Hi,
Please check your topic on our support system. Dont forget we dont work on weekend
Best Regards!
Hi There, A long time ago I have a problem with the product grid of two of my product categories. There are spaces in two of my categories of products, these spaces are in the product grid, between line and line.
Hi,
Please create a topic on our support forum and tell us know more detail about your issue, our supporter will advise/help you
Have a nice weekend!
I tried to create a new topic but it did not let me. Ask me for the purchse code. but I do not see where the code is entered.
I have big spaces between line and line of the product grid.
Instead of having a line of products I have an invisible line with nothing. I created a new product category with new test products and the error did not appear, I assumed that it could be some product that caused this error. I found that with a certain product the error occurs. I decided to eliminate the product of that category and yet I realized that the product was still appearing, now the problem is bigger than I imagined.
Hi,
Your can enter purchase in this form: http://snstheme.com/check-purchased-code/ . After success, you can go to http://snstheme.com/forums/forum/wordpress-theme/sns-simen-multipurpose-woocommerce-wordpress-theme/ to create topic
Best Regards!
I have Purchased a theme From Envato Market SNS Simen… But There Code is not working on your site i have tried many times.. Please Help Me For This Situation i can send you invoice if you ask it…. I have a problem with the theme. Waiting For your Reply Thank You
Hi,
Please create a topic on our support forum: http://snstheme.com/forums/forum/wordpress-theme/sns-simen-multipurpose-woocommerce-wordpress-theme/ and tell us more detail about your issue, our support team will advise/help you
Best Regards!
Hi there,
On my site : multilanguage.com , I recently updated theme Simen version 3.2 to be compatible with Woocommerce 3.3.3. However, upon updating theme, the backend of website seemed broken. I could not install/delete plugins, as well as export/import Woocommerce products. Also, some plugins were not functioning well or time out such as YITH Compare, Woo Search Box. Everything works fine when switching to different theme, default theme. I rolled back to Simen 3.1 and now everything works fine.
Checking on error log, it seems like there is deprecated Woocommerce functions: The WC_Cart::get_checkout_url function is deprecated since version 2.5. Replace with wc_get_checkout_url.
Please check Simen 3.2 and fix the errors. (I attached some errors screenshots here: https://drive.google.com/drive/folders/1iI4iCzMMxihRVeFw9lfc24dxi1emOiAy?usp=sharing)
Thank you.
Hi there, I just updated version Simen 3.2 but I did not see updated Visual Composer 5.4.5 and Slider Revolution 5.4.7.1 as in changelog. Could you check again?
Hi,
In version 3.2 of Simen we included latest version of 2 plugins above. You can follow steps to update:
- Please go to Admin >> Plugins to Deactive/Delete 2 plugins above.
- After delete done, WP will notification for you need install 2 plugins above again.
- When you click install again, then WP will install latest version.
Best Regards!
Hi, I can’t request support due to invalid purchase code. Please kindly advise.
Hi,
Maybe you co-worker using your purchase code. while our support system just accept one user account for on purchase code.
You can send us an email to snstheme@gmail.com and give us your purchase code to check the reason.
Best Regards!
Hi, I have sent the email as instructed. They are still helping to resolve my issue. I have already logged into the account with the registered account but my purchase code is still invalid despite being reflected in my profile. I am not able to create a topic for assistance. This is bad.
Hi,
I’ve try and it work well. Check my screenshot on my email please
Best Regards!
Hi, Thank you very much. This has been resolved.
Honest Feedback:
I will strongly not recommend buying this theme or any theme developed by this team. By the way, this is my second theme which I bought from them. The theme is good so far but the TEAM supporting this THEME is really bad.
The support is really bad. This comes with the lousy attitude and poor customer-centric experience. I have bought tons of themes and never have I ever experience such experience.
Why? I requested for support to change color, increase font size and some gap issues. My title/subject was named ‘Support’ as there are 3 queries. The respond was the title was irrelevant and this requires CUSTOM.CSS CODE. I created few topics but no response after which. Question, is this really a big issue that the theme developer can’t support? If the theme itself supports this basic functions, do I really need to raise a support ticket?
Another bad experience. Bad Service and worst was the lousy attitude from Stephan. His reply delivers ZERO customer-centric experience. Importantly, we don’t need exception treatment but at least a FAIR treatment and worst a lousy attitude.
This is extremely bad. Worst experience ever. I would love to share screenshots of the support conversation if anyone has any doubts about my sharing here.
Good luck!
hi, I am parched your SNS Simen- Simen – MultiPurpose WooCommerce WordPress Theme, I get a support on your support form, But I don’t access it, because your system ask google authentication code. please help me…
Hi,
google authentication code just apply for admin account. I can skip it and user & password to login
Best Regards!
pls. i have bought simen theme via themforest, but cannot active the visual composer and slider revolution. i really get a license code, but i can’t find the module on theme to active that
Hi,
- The first, Why you rated us 1 star before request support ???
- We’ve forum support system here: http://snstheme.com/forums/forum/wordpress-theme/sns-simen-multipurpose-woocommerce-wordpress-theme/ We alway ready to hear/help our customer.
Best Regards!
woo commerce cart and mini cart files are out of date , please update all the files to current version…
no need now , i did the update for files, thanks anyway 
Hi, In the future if you have any question or concern please create a topic on our support forum our support team will advise/help you
Best Regards!
Hello,
I can’t use the Visual Composer any more on the pages. I have already updated them, but without succes.
Thank you,
Collin
Hi,
You should create a topic on our support forum and give us more detail about your issue, Our support team will advise/help you
Best Regards!
Done! Thank you!
Theme does not work with “WooCommerce Catalog Visibility Options” plugin
The SNS Product Tab element shows prices when you change category or if you click ‘load more’
Hi,
Please create a topic on our support forum: http://snstheme.com/forums/forum/wordpress-theme/sns-simen-multipurpose-woocommerce-wordpress-theme/ and give us more detail about your issue. Our support team will advise/help you
Best Regards!
Do not advise this theme at all! No support including many bugs! No refund and no update for theme! Thank you ENVATO!
HI,
Nice themes guys. Keep it up
I have purchased you theme and setup my client details.
But I have a problem with “Language Switcher”. Can I use “google translate” plugin on Top Header Left Sidebar, instead of “Language Switcher” with your same style ???
Please help me.
Thank you.
Any update on this please ?
I have created a support ticket also.
Hi,
Please check your topic
WHERE IS MY REFUND?
Hi,
Why do I go and check your supporter’s reply? I told him many many times. Again and again he doesn’t fix my problem.
Do you think its my problem?
http://snstheme.com/forums/topic/top-menu/No need for support anymore!
In the meantime theme is so slow! There are some cache problems with my premium plugin.
So many CSS files!
On category pages, product images doesn’t show up when a visitor enters first time!!!
Hi,
You should create a topic on our support system and tell us know more detail. Our support team will advise/help you
Best Regards!
I have already requested for refund! I don’t want to work with you, please kindly check refund requests!
If i am searching with sku code the result is “no product”. Is there any option in the theme?
any reply?
Hi,
You should create a topic on our support system and tell us know more detail. Our support team will advise/help you
Best Regards!
I need upload demo contento urgen. The progress bar stay in 25% and not move. The hosting is pressable, This is the pressable php info & limits config. https://kb.pressable.com/faq/php-info-limitations-pressable/
Please i need pront response.
Thanks.
Hi,
My supporter has reply your topic, please check!
