531 comments found.
Hi,
Is it possible to display products from custom categories on the home page using shortcodes or your visual composer? I mean, something like “Latest products” or “Recommended for you” but for my own categories.
Regards, Marcin
Hi Marcin
You can use WooCommerce shortcodes within the theme to do that – https://docs.woocommerce.com/document/woocommerce-shortcodes/
Best
Simon
Hi Simon,
Recently I bought your theme, but I am not able to import the demo data – I got multiple failures (https://1drv.ms/u/s!AqIMVlFBgzexm9km7Dn3RdkMokV_Iw ). Due to this, my website is now completely messed up. I checked max_execution_time in php, and my web admin restricted it to 30s. I can’t bypass this limit. Would you be able to send me the zipped demo data so I could manually upload it to my ftp?
Also, how did you remove the default wordpress sidebar in Ecommerce and Smaller Slider demos?
Regards, Marcin
Hi Marcin
The ‘All done’ message at the end would indicate that the import did complete successfully – we don’t include images in the demo data to keep the import size down.
If you send us a private message with your site link and WP details via the ‘Support’ tab at the top we can take a look.
Re: default sidebar – if you mean on a particular page – change the ‘Template’ dropdown to ‘Homepage’. If you mean on the product listings or product details there are sidebar settings with the ‘Captiva Theme Options’ panel.
Regards
Simon
I am seeing Fatal error: Cannot redeclare class WC_Settings_Products in /home/stress09/public_html/sfmpreviews.co.uk/wg/wp-content/plugins/woocommerce/includes/admin/settings/class-wc-settings-products.php on line 449 in the product area. Any clues? The description box contents is all white text on white background, its really messing things up, any clues? I cant seem to fix it.
Hi there,
Sounds like something is wrong with either your woocommerce plugin files – or you’ve got some other plugin redeclaring that class. Unfortunately it’s not something that’s covered by theme support as it’s not theme related.
Try deactivating all plugins except WooCommerce as a first step to see if the error goes away.
Best, Colm
Hello, for captiva 1.9.9, what is the last woocommerce version supported ? 3.1.? Thank’s
No 3.3.1 compatibility just yet. That release was only approved earlier this week after being pulled from the plugin repository for issues.
We’re hoping to have an update for Captiva to support it within 2 weeks once it settles down.
Simon
I cannot add lines breaks in the text boxes…what is the CSS fix for this???
Hi,
I’m not clear as to what your issue is – can you please create a ticket at the link below with some more specific details of what the issue is. https://commercegurus.freshdesk.com/support/tickets/newBest, Colm
Hi Guys. I notice the last update to your theme version 1.9.8 was released in August 2017. When can we expect the next update? I ask because my plugins such as LayerSlider WP and WPBakery Visual Composer are now way behind and I cant update them until you guys update your theme.
Hi there,
Both VC and LayerSlider have been very unstable the past few months which is why we held off issuing unstable updates – which cause a huge amount of disruption for customers. We’re due back in the office next week and will be issuing updates on a rolling basis after that.
Best, Colm
Hi team ! what is you planning for the next update ? (woocommerce 3.2 compatibility ?) Thank you !
Yes, and updates to Visual Composer and Layerslider.
Simon
Hello! I just updated my theme and WP+WooCommerce and when adding a new product, it seems the main product image doesn’t resize in view to be the same size of my previous products int he products grid. Is the product grid now variable image sizes being displayed? I’d like it all to be the same size on the grid, do I have to manually upload images all of the same size dimensions now, and if so, what are those dimensions? Thanks for all the help!!!!!
Hi there
WooCommerce has documentation on how to set catalog sizes – https://docs.woocommerce.com/document/fixing-blurry-product-images/
You would be better off adding similarly sized product images for uniformity. The ‘Regenerate Thumbnails’ plugin can also re-size any images to the sizes set.
FYI – Your theme support expired on the 27th Dec 2016 – if you could renew for any future support requests – thanks!
Best
Simon
I very happy with the quality of this theme.
We have used if for http://www.rolluptrykkeriet.dk and the theme is super user-friendly and with great support 
Thank you for the kind words!
I stupidly upgraded my Visual Composer to Version 5.2… yeah, that caused a lot of problems, thank goodness for backups. Do we have a time frame for when Captiva will be upgraded to work with the new VC?
Hi there,
No timeframe yet – it’s in our work queue – my best guess would be in the next 7-10 days.
Best,
Colm
We don’t use woocommerce on our site but if we delete the plugin we are notified that the theme needs woocommerce enabled. Is there a way to turn off notifications once we’ve installed the theme?
Hi there,
Captiva is a WooCommerce theme and is a required plugin.
I recommend you simply ignore the notifications.
Best,
Colm
Hi, Could someone explain me how can I create a 4 column grid showcase with buttons that filter by categories? I’m trying to create something like the demo page of the template (http://captivatheme1.commercegurus.com/new-showcase-4-col/).
Best regards, Andrea
Hi Andrea,
It’s pretty easy.
You just create a blank page – call it anything you want – and set the ‘Template’ dropdown to be ‘Showcase:: 4 columns’
https://pasteboard.co/GAJZ6sQ.pngThat will pull in any content you’ve added to the ‘Showcases’ section.
Simon
Hi there,
I updated the plugin Woocommerce and now the “choose an option” section in the front end is not working anymore. In specific, you can only choose “choose an option” but not a variation like amount. Therefore, I cannot add it to the cart in order to buy. Perhaps, you can help here.
Regards, Julia
Hi there
This username isn’t connected to a purchase of the theme.
If you could submit this via the ‘Support’ tab above, including your purchase code.
Instructions on how to find your purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-can-I-find-my-Purchase-Code-
Best
Simon
Hi Simon,
We paid somebody to build the webshop a few years ago. Therefore, we cannot provide any purchase code. We guess the person creating the website for us purchased the theme. Is there any other way to help us?
Best Julia
We need a purchase code to provide support I’m afraid – if you can source it from the web designer or buy a new one you can send it via the ‘Support’ tab above.
I’d always recommend you buy licenses under your own name to prevent this kind of thing happening and to have access to theme updates.
Best
Simon
Hi Simon,
I purchased the theme. How can I send the code to you?
Regards, Julia
Hi Julia
You can send it via the ‘Support’ tab at the top of this page.
Include also: your site link, WP login and a detailed description, including screenshots if possible of your issue.
Regards,
Simon
i have updated the theme to latest theme but my plugin wpbakery visual composer says “You have version 4.11.2 installed. Update to 5.0.1.” So just want to ask where is this new plugin files
You update via Appearance > Install Plugins.
For Layerslider – disable the plugin first before updating.
Simon
Hi. I faced a new issue with the theme. I have choosed to display prices all inclusive of taxes on storefront but the prices entered are exclusive of taxes and tax are calculated @18% . The issue is as a guest the prices are shown without taxes and when logged in as a user the prices are shown inclusive of taxes
Hi there
Your support period expired on 30/11/2016. For any future support – you’ll need to renew this via your ‘Downloads’ section.
Regards
Simon
What would I need to do to make the menu sticky on mobile?
Hi there,
This is not currently a feature – nor is it currently in our roadmap right now.
I would recommend seeking help from a professional who could do this as a custom job for you – we recommend these guys http://www.commercegurus.com/go/customizationBest,
Colm
Please how long will it take to have the theme update … My website is in a terrible state …. The Menu bar, product image e.t.c are all malfunctioning
Hi there
Captiva was updated on May 9th – less than 2 weeks ago. We have no reports of any of the issues you describe.
If you submit a ticket via the support tab above with screenshots and precise details of each problem we can help.
You will however need to have up to date support – yours expired over a year ago on 2/3/16. You can renew it on the theme details page first.
Best
Simon
Well thanks for the reply for the variation but during product addition choosing a variable product and while adding a attribute circle starts loading and its never ending.
Hi there – try disabling the ‘Visual Composer Ultimate Add On’s’ plugin – and see if that solves it. That plugin doesn’t really need to be enabled anymore – much of its functionality has been included now in the main VC.
Simon
Thanks Simon. It worked
My wordpress is having version 4.7.4 and i am unable to change variables while adding variable product.
Hi there
Make your your theme options are set as follows:
https://i.imgur.com/EcxN4jE.pngRegards,
Simon
Hi, Any update on when we can have an update for the Captiva Theme
Hi there – I’m not sure what you’re looking for. The last update to Captiva was on the 9th of May.
The full changelog for the update is at the bottom of the theme details page.
https://themeforest.net/item/captiva-responsive-wordpress-woocommerce-theme/8241498Regards
Simon
very nice theme. I used it for a project http://www.finila.com/
Woocommerce updated to 3.0.5 today? Safe to update theme?
Hi there,
It’s the weekend and we’ve not yet tested Captiva with WooCommerce 3.0.5 – my recommendation would be to hold off until early next week when we’ve an official release for 3.0.5
Best,
Colm
Thank you for responding so quickly! I figured you were closed over the weekend. Just surprised that Woocommerce keeps updating so quickly. And had read in a previous post that ya’ll were going to update theme for 3.04. Stacy
Hey Stacy, yes – the updates to WooCommerce are happing very frequently at the moment – making it almost impossible to release theme updates in tandem
Hi Guys. Is it safe to update Woocommerce to 3.0.4 at this moment or we have to wait for theme update first???
Hi there,
I’d wait 48 hours – we’ll have another Captiva update by then which provides full support for 3.0.4
Best, Colm
Thanks. I will patiently wait.
Hi Guys. How is the update coming along?
Hi there,
nearly there! WC 3.0.5 came out a few days ago so we held off on the release and have scheduled a final test with 3.0.5 for tomorrow morning – all going well it will be out then.
Best,
Colm
