Hi,

Have you updated the page builder plugin yet? If you aren’t able to see the update notice in your dashboard for some reason you can always update it manually. The plugin should be available on your server to download at your-site.com/wp-content/themes/Total/plugins/js_composer.zip so you can download it and then delete the plugin from your server and upload the new one.

There aren’t any known bugs with the update notice and no one else is having the issue so the only thing I can think of is that you dismissed the notice on accident. Are you not able to go to Appearance > Install Themes either to view the updates? – https://cl.ly/t9kh – this panel should always exist.

You can also re-download Total from here on ThemeForest and you can access all the bundled plugins under the plugins folder so you can manually update them (by deleting and re-installing or extracting and updating via FTP).

- Aj

I deleted the visual composer and uploaded it new. The visual composer could be updated as shown in your screenshot, but only up to version 4.8.1 is available. And this does not work… Any more ideas?

Where did you download it from? Because the current version included in Total is 5.5.1 as noted on the changelog – https://wpexplorer-themes.com/total/changelog/ If you are downloading 4.8.1 either your theme is outdated or you are downloading a cached version of the plugin.

- AJ

Hi,

1. If you haven’t deleted the older site you can deactivate it in the same panel under Theme Panel > Theme License the blue button becomes a “de-activate” button instead of activate as soon as you activate the license.

If you already deleted the site then you can de-activate it here: https://wpexplorer-themes.com/support/

You can’t de-activate the license on a different URL then the one it was activated on. This is for security reasons if for some reason your license was “leaked” no one else can de-activate it, except yourself. Or if you created a client site you can’t de-activate their site later on and use the license on another site.

2. The custom header is already WPML compatible. You just have to create a second version of the header just like you would do for a standard page or post. The theme checks for it – https://cl.ly/sqcE (runs the wpex_parse_obj_id function which checks the current language and returns the correct ID) – https://cl.ly/srZC

If it’s not working automatically let me know. I just tested locally and it’s still working for me.

- AJ

Hello,

the custom header does not respect additional languages for me. I put in a new page in German and created additional languages by duplicating that page via WPML.

On all languages, only the header with the German id is showing, which is the German one.

Is there a way to input an id via functions.php so I can put in additional checks for the locale there?

To clarify: Only the “Header->General->Header next to content” does not switch to other languages.

“Top Bar -> Social Media” works fine with WPML and switches to the other languages.

Hi,

This should be disabled by default in the theme’s search function, where exactly are you trying to disable it? Because it does require altering the code on a per-field basis unless you want to use javascript to disable site wide.

- AJ

Hi,

Depends on the type of table you want. If you want a simple table you can just use the text block module via custom HTML. If you want something more complex it’s best to use a plugin. Due to the complexity of tables it’s plugin territory. There is a plugin specifically for the WPBakery – https://codecanyon.net/item/easy-tables-table-manager-for-visual-composer/5559903 – but most customers prefer to use 3rd party plugins where you can build more complex tables such as this – https://wordpress.org/plugins/tablepress/

It really depends on what you want.

- AJ

Hi,

This is the “Callout” section – https://wpexplorer-themes.com/total/docs/total-wordpress-theme-anatomy/ – which can be modified or disabled under Customize > Callout – https://wpexplorer-themes.com/total/docs/footer-callout/

If you still have issues or questions let me know!

- AJ

I sloved this problem. Thankyou

Thank you for letting me know

Awesome so whatever changes you made definitely fixed things up as your custom CSS is not being computed by the browser. Previously the CSS wasn’t even recognized but now it is – https://cl.ly/ssTx – but the reason it doesn’t look like it’s working is because it’s being overwritten by the default Customizer font size. Adding an important tag will fix that:

@media only screen and (max-width: 470px) {
    body { font-size: 15px !important; }
}

Before making your edits, the CSS wasn’t even being registered so I couldn’t tell that it was being overwritten.

And the reason the Customizer CSS runs after the custom CSS is to make sure if a customer added some custom CSS for example to change the body background or default font size that the Customizer will override them to prevent confusion. Unfortunately the media tag doesn’t add extra priority to the CSS so you need that !important tag.

- AJ

Ah ha! It was the Customizer. Thank you!

Adding !important worked.

Hi,

• If you want you can open a ticket and we can email you the template. The main reason the templates aren’t included in the download is because it’s technically a “premium” addon for those that purchased it yourself. For those with a bundled license you can access free templates here – https://revolution.themepunch.com/free-slider-exchange/ – where you can find tons of great templates (as you scroll down more will load). But you can submit a ticket if you want a specific template and we can send it over as long as it doesn’t require any premium addons – https://wpexplorer-themes.com/support/

• The animations in the WPBakery page builder are the default animations in the builder plugin. Other themes use custom animations which require loading 3rd party libraries. I haven’t done this in Total due to the added bloat but there are add-on plugins you can use for that if really wanted. Or you could easily tweak the default CSS for the different animations, it’s very easy. If you inspect the class in the browser you can see the default CSS so you can tweak it. Example the default keyframes for fadeInDownBig are:

@keyframes fadeInDownBig{0%{opacity:0;-webkit-transform:translate3d(0,-2000px,0);transform:translate3d(0,-2000px,0)}

You can copy that to a child theme and alter the default – 2000px value to make it shorter if you want.

ps: The script WPBakery uses by default is this one – https://daneden.github.io/animate.css/

- AJ

Great! I was investigating this and i had the feeling i could edit those CSS rules, as you suggest. I will do just that.
Regarding the slideshow templates, i didn’t know this was a license issues, which makes sense. Thanks again for the help provided.
All the best to you.

Hi,

If you are using the Flat style – https://cl.ly/sreU – changing the color is super easy! Simply go to Theme Panel > Custom CSS and add some custom code such as this:

.wpex-fa-social-widget .wpex-social-btn {
    background: #40E0D0 !important;
}

.wpex-fa-social-widget .wpex-social-btn:hover {
    background: #000 !important;
    opacity: 1 !important;
}

I could look at having custom color options built-into the actual widget that adds inline CSS, but no one has requested the options before. I try and keep the theme as un-bloated as possible so it’s fast and slim. But if a lot of customers request a certain feature I will incorporate it.

- AJ

Hi,

I personally haven’t experienced any slowness issues with EC my live demo runs very fast – http://totaltheme.wpengine.com/sustainable/events/

In terms of the theme itself it doesn’t make any tweaks that would slow down the site when using EC. It just adds some extra theme options for layouts and loads a little Custom CSS. 6-8 second is a very slow loading time this would be caused more likely by an API that isn’t responding (like Google maps for example) or a server issue (being throttled or having issues in the environment). Where is your site hosted?

I saw you were gonna try “Query Monitor” this plugin can REALLY slow things down. Also it only checks the queries. The slowness could just be something outside of the query scope. Are you able to share the URL so I can check? There really isn’t any way for me to help without looking at your live site.

- AJ

Howdy AJ, this is the last issue with that site I contacted you about in a previous ticket: http://146.66.97.162/~britalli/region1hmcc.org/. It’s hosted with SiteGround, which has given me very satisfying service with lots of other Total sites so far

I just installed Query Monitor, and it comes up with one slow query on the Home page (it is related to EC) but it doesn’t look like that alone explains the gruesome slowdown, if I’m understanding the QM output correctly.

I’m going to open a ticket through the support system just in case you want to log in and take a look at the QM output yourself, or if you need to get under the hood for any other reason. I’ve done a fair amount of customization/config with EC so would prefer not to ditch that plugin, so it’s reassuring to hear that it doesn’t normally cause problems. . . but all signs point to it being the major source of the loading issue. Not experienced enough on the code level to understand if the problem is due to some misconfiguration or other problem with EC itself, a conflict with another plugin (this site has lots, including some I don’t have a lot of experience with, so it’s possible those could be a factor too), or something else entirely.

Thanks, as always, for any insights/advice you can provide.

STOP THE PRESSES, this issue is solved. The site was running on a preview URL (since it’s a redesign of a site that’s already up and running) so it wasn’t using any of SiteGround’s server-side caching and other speed-boosting goodies. Early this morning when traffic would surely be low, I did a test go-live using Cloudflare DNS so I could switch back and forth with minimal propagation delays. Turns out, just switching to the “real” domain so I could take advantage of server-side caching made the load times drop from 6.5 seconds to < 2 seconds!

I’ve never seen so much improvemment between a dev site and a live site at the real domain on SG before, but this has really made me a believer in their SuperCacher. Anyway, sorry for the needless posts on this issue. . . case closed.

Hi Andrew,

That is weird. But it looks like you aren’t using the theme’s breadcrumbs since the HTML on your site doesn’t match the HTML output from the theme. Are you using a plugin such as Yoast SEO? If so, can you double check your breadcrumbs settings there?

- AJ

Dear team, could you please help me with this item? Thnx a lot!!

Hi,

This is very easy to do with a little custom CSS. Example:

#site-navigation .dropdown-menu > li.current-menu-item > a > span.link-inner {
    border-bottom: 2px solid #c5a47e;
    border-radius: 0;
    padding: 5px 0;
}

Example: https://cl.ly/sr6G

- AJ

Hi AJ

Thanks for the code. Unfortunately it doesn’t work. Wordpress say there is an error: Call to undefined function set() on this line: nset( $blocks[ ‘featured_media’ ] ); }

Hi,

Sorry about that, I’m not sure why the code got cut off but it should read “unset” not “nset” which is a PHP function to remove items from an array – http://php.net/manual/en/function.unset.php

- AJ

so like this:

 unset( $blocks[ 'featured_media' ] );

- AJ

Have you installed any security plugins on the server? Or has your hosting company made any changes on their end?

- AJ

Not really. Its just a bare metal server that I setup using the standard Wordpress on top of LAMP stack. For now, I’ve updated the plugins using the .zip files from the theme download. I checked all the PHP and Wordpress memory settings as well and they’ve already been sufficiently increased. Do I need to open some specific ports on the server?

You do need to make sure you have php-curl installed on the server that could be the other reason for the issue, especially if this is a self-setup server.

sudo apt-get install php-curl
sudo service apache2 restart

- AJ

Sorry for disturbing you.. I’ve found my error.. it was my fault.. i forgot i add php functions with redirecting links … i deleted them..and now it’s works…

Oh shoot, thanks for the heads up! I am releasing an update today to fix this issue and with version 5.5.2 of WPBakery.

If you want here is the fixed file for this issue: https://cl.ly/srIf

Replace under Total/framework/post-types/staff/

Thank you for reporting the bug!

- AJ

Thanks AJ!

No, thank you for reporting the issue!

Hi,

So the Customizer settings by default target the ”#sidebar” element – https://cl.ly/tCNS – since the theme only has one sidebar by default. The only way to “fix’ this is to edit the output of the customizer to instead target a new classname that can be added to any widget area.

I can do this, but the concern is that if customers made extra CSS customizations it could cause some issues changing the default Customizer output. So I’ll need to be careful making this edit and best to wait for a big update such as Total 5.0.

I added it to my todo list.

You have some options:

• Use custom code in your child theme to filter the theme options to target your new sidebar via this filter – wpex_customizer_sections (i could assist with an example if wanted).

• Remove the sidebar settings from the customizer (using same filter) so they aren’t visible to the end user. And then using a little CSS to target your sidebar custom edits.

• Ignore the Customizer settings and use CSS to target the newly added sidebar.

• Only use 1 sidebar – honestly, double sidebars are very old-school and I would only recommend them for news-style sites.

- AJ

Hi AJ, thanks for the detailed answer, unfortunately most of it is beyond my understanding. All I want to do is apply the css currently being applied to the main sidebar from admin, to the second newly added sidebar. So perhaps this is the easiest? “Use custom code in your child theme to filter the theme options to target your new sidebar via this filter – wpex_customizer_sections (i could assist with an example if wanted).” The code for this would be brilliant! I know the site would be best to use 1 sidebar, but for reasons I won’t bore you with, this site needs 2! Thanks again for your efforts!

Thanks again AJ, but after further reflection, the call has been made to adjust the site so we can on 1 sidebar!

Ah now i alsosee where i can reply… yeah this is all new for me.

Hi,

All you need to do is open your email and reply to the email and we should get it. I am looking at the ticket and I see Adrian replied to you but we are just waiting to hear back from ya

I do think it may be a bug in the last up WPBakery update I will assign your ticket to me and I’ll get back to you as well in a bit.

- AJ

Hi,

The updated WPBakery version 5.5.1 was released in the last theme update last week – https://wpexplorer-themes.com/total/changelog/ – you just have to update your theme so you can update the plugin. The plugin updates are provided with the theme this way if there are any tweaks needed in the theme or any bugs I can fix them before sending them over to you as opposed to having the plugin update separately.

If you aren’t sure how to update the theme please see here: http://wpexplorer-themes.com/total/docs-category/updates/

Once the theme is updated you will see a notice to update the WPBakery Page Builder at the top of your WP dashboard or you can go to Appearance > Install Plugins to access the updates from there.

- AJ

Thanks!