42 comments found.
the Demo on my website is very different from your Demo, can you help me with that? im using zinnia
Hi blasterDev,
It would be difficult to assess the situation via the comments section. Can I please request you to contact our support team to check this further?
Thank You, Copilot-Support
sur i did that
please answer on my request
Hello there.
Thank you for contacting us via ticket. I am currently working on your question and I will reply to your ticket shortly.
Best regards,
Taras
hello ?
Hi blasterDev,
We will answer you as soon as possible
Thank You, Yulia
Its been 10 days now, so please come back to me soon.
Hi blasterDev,
Please notice, that according to Envato Item Support Policy most authors sell their items to many buyers, so the time taken to respond to your request can vary. If you’re waiting for an update or fix to an item, it may take several days/weeks for an author to properly fix, test, review and release.
Thank You, Yulia
I don’t demande any update or fix, i just want that theme on my website show’s like your demo. iv been on envato market since 2015 i never had to wait this time to fix a demo content.
Hi blasterDev,
Sorry to keep you waiting.
Your ticket was answered. Make sure to check your ticket activity inside your email.
Thank You, Yulia
its been 15 days now, still no results, please make sur you respond on the next 5 hours or i will request a refund and a bad review for the worst support ever
Hello there.
Thank you for contacting us. We have replied to your ticket. Please, check your inbox.
Best regards,
Taras
its been 3 weeks since you say the same thing to me , the theme is full of bugs and the demo content is totally not like what you have there, its really not professional from your side
Hi there.
I am sorry for the inconvenience.
Our developers are doing their best to improve the appearance of “My selected works” – section in the shortest amount of time.
We constantly working on improving our themes and make sure that they work well.
Thank you for understanding.
Best regards,
Taras
Hello, i sent a message through support but no response yet. I purchased this theme, so far its Fantastic, But i seem to be having an issue and am hoping you could help me. On my website homepage, I have copied and pasted a youtube video link in the image banner, the problem is , this video works well on desktop , but it isnt coming up at all on mobile devices. please can you assit with this?
Hi keshmoneygroup,
Your ticket was answered.
Make sure to check your ticket activity inside your email. All the best!
Thank You, Yulia
thank you, i have responded to you on there
Hi keshmoneygroup,
Thank you!
If you will have any questions, please, write to us so that we can help you.
Best regards, Yulia
please are you receiving the messages am sending you directly from my email ? as am not sure. just confirming
Hi keshmoneygroup,
Yes, we receive messages from your email.
Best regards, Yulia
thank you , any solution yet?
Hi keshmoneygroup,
We saw your ticket and we will answer to you as soon as possible.
Thank You, Yulia
thank you
Hi keshmoneygroup,
Thank you for your understanding.
Best regards, Yulia
hi, any luck ?
Hi keshmoneygroup,
Your ticket was answered. Make sure to check your ticket activity inside your email. All the best!
Thank You, Yulia
i have sent you a message, please check
i have sent you a message
Hi keshmoneygroup,
We have already replied to your ticket. You are welcome to check your email.
Thank You,
Max
Does this theme ever gonna get updated? I’ve submitted several bugs back in January and still no update, support has no details on ETA.
Hi klaudgrave,
Sorry to keep you waiting. We have a queue for issues that are waiting for a solution. We will inform you about results as soon as it will be possible.
Thank You, Yulia
Hi, Yulia, this is pretty much an exact answer I got from your teammate a month ago on Feb 4. You guys should start pushing out updates instead of writing scetchy “we’re doing smth” answers.
Hi klaudgrave,
In the near future, we plan to update our topic, so please wait for a bit more.
Thank You, Yulia
Hi there. Is this product compatible with divi visual builder or any other? Or is this all HTML? Thanks.
Hello,
This is compatible with Visual Composer Page Builder.
Best Regards
Which one please??
WPBakery – Visual composer (It’s an WordPress theme not an HTML ONE ) Thank you.
Hello there! I’m really interested on this theme! The parallax portfolio home got me. However, I’d like to know: this home can only be used to showcase the portfolio? Or can I use the same demo but instead of linking to my portfolio, link to specific pages? (e.g: services). Thanks a lot. I’m waiting for your response to buy the theme.
Hi haroinc,
All pages in portfolio tab ==> http://prntscr.com/mjxzoe you can use only for portfolios displaying
Thank You, Yulia
Disappointed! This theme doesn’t have the 20+ portfolio pages as it states in the advert??
Hello there,
First of all – Thank you for choosing our Theme, we really appreciate that.
Second, it seems that you didn’t import whole demo data, please make sure you are running: WordPress 4.7 or higher Your PHP version should be 7.0 or higher max_execution_time 360 memory_limit 128M post_max_size 32M upload_max_filesize 32M and try to upload demo data once again.
All portfolio pages that you can see on our demo are also available in downloadable package.
Kindly Regards!
An incredible theme, thank you! Been searching for where to edit the “search” and “shopping cart” icons in the upper right of menu. Everything else has been fairly easy to find and edit. Cheers. -R
Hi Rhetorikolas,
Thank you for your kind words!
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Thanks,
Copilot-Support
Awesome work on this! was thinking of buying it a few weeks ago, but now I’ve noticed that the price has gone up by like 20$ (in my set currency). Just wondering why this is the case?
Kind Regards.
Hello there,
Thank you for the interest to our Theme!
We have many offers and discounts appearing from time to time, so that may causes the changes in the price!
You are welcome to follow the interested product and buy when the Theme price is lower again.
With the best regards,
Max
Hardy any customisation you can do, all pre set up blocks with limited editing, cant even change button text on certain elements. Would like a refund, not ideal for me at all and to be honest could be better put together, initially thought it looked great until i purchased 
Hi adam1625,
We would like to hear regarding the issues you have faced in details, about the customization. The Theme is supported with a large number of shortcodes, layouts, demos etc. to provide a wide possibility for customization. Please specify, what exactly you can’t edit?
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Thanks,
Max
Hi, Where can I change the colours for the modern preloader text?
Hi, soundguydavid,
It can be edited through the Additional CSS section.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.
Click Here To Get Sona – Web Design and Digital Marketing Agency WordPress Support
Thanks,
Copilot-Support
Hi, I want this theme so bad. When are going to make it Gutenberg compatible
Hello there, How are you today? I hope you all are well. I am grateful that you took the time to write to us. As for your question:
Our theme works correctly with WordPress 5. One thing, that the existing default classic editor is set to be replaced, with the integration of the new Gutenberg editor into the WordPress core. Developers are currently working hard to make plugins and themes compatible with the new Gutenberg editor. However, it is possible that many of these will not be fully compatible with Gutenberg for some time. If you think this may be the case for your WordPress site, or you won’t be quite ready to use Gutenberg, then retaining the classic editor, may be helpful for you. To disable the Gutenberg plugin and revert back to the classic editor, you will be able to simply use the Classic Editor plugin.
Best regards, Max
Great deal! awesome effects and a lot of fun to play with Thanks! 
Hi CanCars,
Thank you a lot for your kind words!)
Best regards,
Lidia
Awesome looking Theme and Demo$ Fox-Themes! Will show clients asap BEST to Sales!
Thank you a lot for your kind words!)
Best regards, Max
Great theme, thank you so much!
PS: I’ve fixed the issue I’ve asked you about 
Hi soundguydavid,
How are you today? I hope you all are well.
I am grateful that you took the time to write to us.
Thank you for your kind words!)
Should you need help in the future, please do contact us, as we will be very happy to assist you personally with anything you need.
Click Here To Get Sona – Portfolio Agency WordPress Theme Support
Thank You, Lidia
Great Theme .. GLWS fox-themes
Thank you.
Congratulations! Nice Work, Good Luck With Sale 
Thank you.
Congratulations!
Amazing Work, Good Luck With Sale
Thank you.
Very good, GLWS!
Thank you so much!
Wonderful theme! Do you have a video tutorial to installation?
Hello there,
Thank you for your interest in our Theme!
We have very detail tutorial on how to install our theme in our online documentation, please feel free to use it https://foxthemes.helpscoutdocs.com/category/1512-01-start-with-sona
Kindly Regards!
Congratulation! Nice Work, GLWS
The work was hard and the result is brilliant.
Thank you!
