167 comments found.
Hi,
I have a problem with Punch Fonts.
Please see the following photo: https://imgur.com/z98FHNG
I’m not able to edit the third element, but it causes a bad request in my webpage’s console. Where can I delete or modify that element?
Thank you in advance for your kindly help!
Hello,
Please provide us with screenshot of full page, where these settings are located.
Thank you in advance.
Hello,
Thank you for cooperation.
Have checked on test installation – and there is no such issue: http://prntscr.com/nf8n6fIf you are not using the Punch Fonts option to load Google fonts for your Essential Grids, you can remove this from your WP Admin menu:
https://www.themepunch.com/faq/how-remove-punch-fonts-wp-admin-menu/Thank you.
Hi,
Thanks for your help. I tried to add this code. But in Essential Grid, when for example I would like to export elements, I see punch fonts. Roboto causes the problem for my website. How can I delete it?
Thanks in advance!
Hello,
Try to update Essential grid plugin to check if that fix the issue.
Please submit a ticket at https://ancorathemes.ticksy.com/ under “PreSales” category – our Support team provide you with latest version of plugin and instructions on how to update it.
Thank you in advance.
Is this theme includes PSD photoshop files?
Hello,
Thank you for your interest in our theme!
Sure, you can request .PSD files by contacting our support department in tickets after purchase.
Thank you.
Hello, what about the RTL and polylang? Could you please inform me?
Hello,
We appreciate your interest in our theme.
The theme has a left-to-right text direction by default. Additional rtl stylesheets are needed for RTL support. If there is a need, our Customization studio can create them for additional fee. To get a quote, please submit a ticket to category “Request Paid Customization” at https://ancorathemes.ticksy.com/ .
We recommend WPML plugin for creating multi-language website: https://wpml.org/ It is fully compatible with theme.
Thank you for understanding.
Is this theme compatible with WP 5.1?
Hello,
Yes, theme is compatible with WP 5.1.
Please make sure that you have latest version of WPBakery page builder before update to WP 5.1.
If you need plugin update, please submit a ticket at https://ancorathemes.ticksy.com/ under “PreSales” category – so we’ll provide you with WPBakery 5.7 version.
Thank you in advance.
i have problem with mobile responsitive…its terrible…how to fix it?
Hello,
Sorry for delayed reply – we don’t work on weekends.
Please provide your Wordpress URL, username and password in the support ticket at http://ancorathemes.ticksy.com/ – and get qualified assistance.
Thank you.
Hi, Just purchased. Please update visual composer to latest version.
Hello,
Thank you for choosing our theme and contacting us!
Latest version will be included in next theme update.
Meanwhile you are always able to request update in tickets.
Please submit your request at https://ancorathemes.ticksy.com
Thank you in advance.
Thank you. I will open one now.
Hello,
Thank you.
Your support ticket was replied.
Please check it.
Best regards
Where do you edit MAKE AN APPOINTMENT link on slider. I am not seeing anywhere in the Global Settings/Slider or in Revslider settings where to do this.
Hello,
Sorry for delayed reply – we don’t work on weekends.
You can change link in static/global slide’s layer editing: http://prntscr.com/kcnqrr
Best regards
do you change the copyright automatically? because every time i change it, it remains for some time and after that it changes automatically.
Hello,
No, theme doesn’t change the copyright automatically.
Try to clear browser’s memory cache and purge cache for Caching plugins if you have installed any.
Hope that will be helpful.
Best regards.
The navigation menu contains arrows, one along the left side of a menu item as well as one shown for 3rd level navigation items. We would like to be able to remove both of these arrows to clean up the menu design. How would we go about doing this? URL – https://finetooth.2080solutions.com.au/ Regards, 20-80 Solutions
Hello, you can remove arrows via adding extra css (in style.css file or at Theme Options):
.menu_user_wrap .menu_user_nav li li.current-menu-item > a::before, .menu_main_wrap .menu_main_nav li li.current-menu-item > a::before, .menu_main_wrap .menu_main_nav .sub-menu li:hover > a::before {
display: none;
}
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Hello How can I edit the home page? I want to update “WHAT OUR PATIENTS SAY” part in my website: http://rivercrestortho.com/
Hello,
The content of the homepage is edited in Visual Composer. “WHAT OUR PATIENTS SAY” is changed as a title. Please check the following screenshot: http://prntscr.com/jrmr96 In case you have any difficulties, please submit a support ticket at https://ancorathemes.ticksy.com/ – and get qualified assistance.
Regards
Hi team, pre-purchase question.. wondering if this theme makes use of content type? Are we able to create all pages using visual composer and customise them? And is there any possibility of gaining access to a demo backend so we can login and have a look. Thanks.
Hello, thank you for your interest in our theme. Unfortunately we cannot provide access to admin panel, however you can see some screenshots in documentation http://dentalux.ancorathemes.com/doc/
There are custom type posts used, as team, testimonials, however you can switch composer for them ON as well.
Hi, I am trying to install dummy content using the duplicator method but no success. Is there a easy way to do the same?
Hello. Please check the ticket replied. Thank you.
Hello, I just purchased a theme and tried to upload the demo content. I’m always getting the same error:
Error load data from the file ‘https://dentalux.ancorathemes.com/demo/default/users.txt'. Please, try again!
Error load data from the file ‘https://dentalux.ancorathemes.com/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://dentalux.ancorathemes.com/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://dentalux.ancorathemes.com/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘https://dentalux.ancorathemes.com/demo/default/widgets.txt'. Please, try again!
I’m using free 000webhost.com
Hello, please check the support ticket replied. Regards.
hello i want to ask can i put video in this theme? also down to the footer can put my logos etc?
also, i want my website to be in greek can i translate the website to greek? and something more our dentist doesn’t want to use bookings… can we don’t use booking? no booking place on the theme?
thanks!
Hello, thank you for interest in our theme. You can easily add a vide in content section via composer tools and in header via slider functionality. There’s footer sidebar section available you can add info, images etc required. There are language files included in the theme package. So you can translate theme via installation of extra plugin (WPML or some another one) or external software using, e.g. Poedit. You can remove Booking plugin and page from the site and have no booking functionality anymore. Cheers!
Hi, footer links no longer work since upgrading to the latest theme version and WP 4.9. They were working fine before.
Hello. Do you mean link in footer sidebar? Would appreciate if you submit a ticket at https://ancorathemes.ticksy.com with your site’s and issue details. Thank you.
I think I’ll persevere and troubleshoot the issue myself, rather than pay for another year’s support. This was working and has stopped working, so for me should not require another payment to resolve a fault.
Hello. If you can share your site’s URL here to see the issue, please do so we could check it. Also you can submit a pre-sale ticket, no purch code required for that. Regards.
Just updated to latest version and now the phone number has disappeared from header left. It’s still there in theme options though.
I notice it’s now also missing from your demo.
Hello, please try to replace this file: https://drive.google.com/open?id=1gmApWrcywT9vY-q7TURHqml8AQz9_qtb at wp-content\themes\dentalux\templates\parts\ or make sure file top-panel-1.php have ‘yes’ here: http://prntscr.com/iambl3
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Thank you – that fixed it.
Great. Thank you for feedback!
when i post a essential grid the post doesnt appear ….why???
Hello. Please submit a ticket at https://ancorathemes.ticksy.com with your site’s details so tech support staff could check the issue. Thank you.
Hi, currently the twitter feed only displays tags and an image link: how to have image displayed rather than link and maybe decrease the sizing of the tags / or remove the tags entirely?
Hello, please submit a ticket at support portal http://ancorathemes.ticksy.com/ with your site details so tech support could check the issue. Tag styling can be edited via css, we believe. Cheers!
WP 4.9 compatible?
Hello, there can be minor issues, at least please submit a ticket at http://ancorathemes.ticksy.com/ to get new version of composer plugin. Thank you!
Hello Guys! Question: dentalux.ancorathemes.com is not available, ERR_CONNECTION_TIMED_OUT, is it possible to fix?
Hello. Do you mean demo site it’s fine (it seems to be fine http://prntscr.com/h445mp) or do you have issues to install demo data?
If so,
please try to do next:
change allow_url_fopen to On at your server:
php_value allow_url_fopen On
in .htaccess
or
allow_url_fopen = On; in php.ini or php5.ini
If does not work, please contact your hosting provider to change that.
Then try to import demo again.
For further assistance please submit a ticket at https://ancorathemes.ticksy.com once required. Thank you.
Firstly, great theme! Thanks for the work. I have two questions
1) how did you just hide the register button at the top header. I do know you can hide both the register and login buttons from the theme settings -> menu but you just hid the register
2) when i try to login, i receive this undefined json.parse ajax error on login_user action on the core.init.js. How do i fix this?
Thanks for your support
Hello. Thank you for using our theme!
Have you tried to remove register via WP settings (no register for everyone) – http://prntscr.com/gyq1d0 ? For second issue, please submit a ticket at https://ancorathemes.ticksy.com with your site details. Thank you!
DomHemming,
Thank you for your response. Your suggestion for WP settings (no register for everyone) worked. Thanks! But I’m wondering how did you get it so that the appointment calendar still allows for new customer registration in your demo?
Also for the second issue with the login, it seemed to have resolved itself and works now! I must have been doing something wrong originally. Thanks.
Hi, there should be a feature of plugin. Have you got no register fields? We’d appreciate if you submit a ticket at https://ancorathemes.ticksy.com with your site details. Thank you!
