34 comments found.
Hi there, I just updated Rythmo to version 1.3.5 and also updated the plugins. As a result, WP Bakery plugin is disabled and doesn’t allow activation. It just states “update required”. Under Appearance / Install Plugins I see that WP Bakery 8.6.1 is installed, Available Version is 8.7.2 I can click the update link there and the update seems to run just fine, but afterwards I still have WP Bakery 8.6.1. This doesn’t get me anywhere and the whole site is broken. I assume this is because the WP Bakery version download from your site is the wrong one.
Can you please fix this or tell me how to get out of this loop?
Thanks, Christian tethis IT
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admi details.
Regards
Hi, i have a little bit a trouble with the WordPress ThemeREX Addons Plugin. Or it’s more a Security Problem.
WordPress ThemeREX Addons plugin <= 2.35.3 – PHP Object Injection vulnerability PHP Object Injection vulnerability discovered by Bonds in WordPress Plugin ThemeREX Addons (versions <= 2.35.3)
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admi details. Our tech support team will check if the issue can be solved without support renewal.
Regards
I renew my Support here for the Theme. But when i go to Support and open a new Ticket, this Messages comes “Your Support is expired, you can renew it here.” But its new, i pay directly here on Themesforest for that. Thanks for Helping.
Hello,
Thank you for contacting us!
To submit a ticket please go to https://themerex.net/support/ > click Open A Support Ticket > fill the form and enter your new Support Purchase Code in the respective field. Here is the screenshot – https://prnt.sc/ZfxFcEjrq8Wt
Please follow the instructions and let us know if you experience any difficulties.
Thank you!
Yes now works. I do that yesterday. I put the Purchase Code in this Field. But yesterday doesn’t works. Now its ok 
!! Thank You!
You are always welcome! Sometimes it needs more time to identify the purchase.
Have a nice one!
when will you update the theme to be compatible with wordpress 6.4.x thanks
Hello,
Thank you for contacting us!
The theme is fully compatible with the latest version of Wordpress. In case any errors arise, they will be fixed right away.
Regards.
Hi I love your theme Can people purchase for their booking too?
Hello,
Thank you for your interest in our theme!
The template includes Booked Appointment plugin https://rhythmo.themerex.net/book-a-class that allows to add payment capabilities. Just activate ‘Payments with WooCommerce’ addon that is included in the package.
Regards.
Hey what’s up? I have purchased it but I can’t find this option ! Could you please tell me where exactly it is?
Hello,
Thank you for choosing our theme!
Booking is managed under Appointments (WP dashboard menu) > Settings – https://rhythmo.themerex.net/doc/#plugins_settings_booked
Once you purchase a theme you do get 6 months of support included and you are always welcome to submit a request at our help desk https://themerex.net/support/ where you will get assistance and guidance on any theme related questions you might have.
Regards.
Hi,
I have a crash with my website when I try to activate RYTHMO.
Everything is OK with PHP configuration. I’ll try with an other Theme and all is good. That’s why I would like a refund for my purchase.
Pour utiliser ce thème, vous devez exécuter au moins WordPress 5.0 , PHP 5.6.20 ou supérieur (pour le plug-in WooCommerce PHP 7.0+ ).
Nous vous recommandons de contacter votre fournisseur de services d’hébergement Web pour vous assurer que les limites de configuration PHP de votre serveur sont les suivantes :
max_execution_time 600 memory_limit 128M post_max_size 32M upload_max_filesize 32M Si vous utilisez un serveur dédié ou un VPS non géré, vous devez vérifier votre php.inifichier. Alternativement, vous pouvez modifier le .htaccessfichier à la racine de votre site Web et ajouter les valeurs suivantes :
php_value max_execution_time 600 php_value memory_limit 128M php_value post_max_size 32M php_value upload_max_filesize 32M
Hello,
Could you please submit the ticket at https://themerex.net/support/ with your Wordpress admin login credentials and FTP to get qualified help from our support team. Thank you! Best Regards,Hi, I wanted to know if the number of “musical instruments” in this template is limited or unlimited. I also wanted to know if the icons are image format or icon format, I ask this because I have to use that section for brands and not for musical instruments (and there will be many more than I can see on the demo page)
Hello,
We appreciate your interest in our theme!
If you refer to this section – https://prnt.sc/15oznwn the number of columns is unlimited. Images are used there.
Regards.
Hello, I would like to know if the “Meet our teachers” section can be modified by adding boxes, and if those boxes can be potentially infinite or if there is a limit of boxes that can be added. I would also like to know if it is possible to have only image boxes, without those with text. Thank you!
Hello,
“Meet our teachers” section is shown with the help of the Team shortcode. You can choose the number of columns and team members’ images. Also, the blocks with text can be replaced with images. Our Support Team will be happy to provide the instructions on how to do it. Just submit a support ticket at https://themerex.net/support/ after purchasing the theme.
Regards.
Please advise me on how to fix the outdated Woocommerce template. I’m getting the following plugin error: “Your theme (Rhythmo) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.(rhythmo/woocommerce/single-product/related.php version 3.0.0 is out of date. The core version is 3.9.0)
Hello,
Thank you for contacting us!
Please provide your website details in the support ticket at https://themerex.net/support/ Our Tech Support team will assist you with the issue.
Thank you!
Support
Themerex Portfolio
Website
Thank you for your quick response and support! The replacement (related.php) file resolved the issue I was having. : )
That’s great! Happy to help!
Support
Themerex Portfolio
Website
Can i change the “Show section with Side Button” Donation Button with another Icon in the mobile Version? So that not the $ Icon is there? Another Icon?
Hello,
Our Tech support team will be glad to assist you with any questions you have. Please submit a support ticket at https://themerex.net/support/.
Thank you!
Hello!
We like very much your template but….
Wp Bakery Page Builder not working after WordPress 5.5.1 Update
We have to finish development of wepage soon!
Thank you!
We cant edit screen options nor change post status (Publisehd, draft), visibility (hidden, public), publish date… buttons that were there for changing the composer (classic, wp bakery) are missing.
Frontend WP Backery still working but backend is completely broken.
We are used to and find faster to edit on backend.
Ok, problem solved.
We already reported a problem with a plugin (Social Pug – Grow by Mediavine) that slowed and broke the page a lot.
This time the problem was caused by Essential Grid plugin from ThemePunch. (Even the plugin webpage is broken and inaccesible at this moment https://essential-grid.com/ )
Everything is back to normal after deactivating it.
We like your themes and your brand as developers, as we have bought and used a couple templates from you and we are very pleased.
But you should be more careful about what third party plugins you do include with your themes.
Some third party developers are not as reliable as desired and that might cause problems to you and to the people that purchases your themes.
Thank you and have a nice day!
Hello,
The Essential Grid plugin should be updated to its most recent version to stop causing issues with WPBakery . New plugin versions are included in next theme update or you can receive them whenever you need via tickets. Please submit your request at https://themerex.net/support/. Thank you!
Best Regards,Thank you very much Melissa,
We sent a ticket to support early today and after a couple hours we got a reply with the updated plugins attached.
We will be updating and trying them on Monday. I will let you know if everything works properly.
Really nice and fast support !
Thank you and have a nice day!
How can I change the Music Icon behind the Title? Class name: .sc_title_decoration
Hello,
Please add this piece of code to Appearance – Customize – Additional CSS in your admin:
.sc_title_decoration::before { font-family: “fontello” !important; content: ’\E906’ !important; }
Replace content: ’\E906’ !important; with any other icon you prefer. The list of all icons is available in wp-content/themes/rhythmo/css/font-icons/demo.html file http://prntscr.com/tl2ldm.
For further support questions please feel free to submit the ticket at https://themerex.net/support/ to get qualified help from our support team. Best Regards,Thank you.
Another issue is when I add a Custom Heading to all pages, This page shows it wrongly: http://rhythmo.themerex.net/services/
Instead of showing Services, its showing the first item name which is “Private Learning”. How do I make change so that Title appears as “Services”
Thanks again for your help.
Hello,
Unfortunately, this forum is more for pre-sales questions. Please feel free to submit the ticket at https://themerex.net/support/ to get qualified help from our support team.
Best Regards,Hello,
My Client purchased this from Elements, thus no Purchase code. In that case, what do you recommend?
Hello,
According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Hi there! Good Afternoon!
We like the theme desing and its WP Bakery Page Builder Integration, also its custimization options. We are going to start to work on it to adapt it to our needs.
Theme installation and demo import worked perfectly, but….
I would like to comment an issue with a plugin that comes bundled with the Theme:
The plugin is the following: “Grow by Mediavine”
This plugin slows down a lot the loading of the web. Practically it was over 15+ 20+ seconds. We used pagespeed insights and loading time was 41+ seconds.
We though this was something theme related, but we wanted to check and started deactivating plugins, discovering it was just this “Grow by Mediavine” plugin that would slow the page load so much.
We are going to keep this plugin uninstalled as we dont need it, and in case we need to allow users to share posts on the social networks, we will use another plugins, among the many that exists to share on Social Networks, that we know that works fine and fast.
We dont need further support for this. I’m writing this just to let you know in case you would like to do something about this. Maybe you can fix this in some future update and if not, maybe you should think about replacing this plugin for other that works better.
I would also like this can help people with the same problem so they doesnt waste time figuring out what is wrong.
Despite this little issue, we think you theme is great. Keep the good work!
Thank you very much for your attention and have a nice day!
I forgot to say, now, after uninstall the “Grow by Mediavine” plugin the web loads instantly on any browser, and pagespeed insights give us 4 – 6 seconds loading time.
Hello,
The ‘Grow by Mediavine’ plugin is not included into the theme. Please check this link for the list of the plug-ins that come included into the theme http://rhythmo.themerex.net/doc/#installation_plugins_installation.
Best Regards,Hi there!
Please, “Grow by Mediavine” DO come bundled with the theme.
Please check the following URL:
https://es.wordpress.org/plugins/social-pug/In the URL it says Social Pug, as well as in the link you posted.
You open this link:
https://es.wordpress.org/plugins/social-pug/And you can see the plugin received a name change and now its called “Grow by Mediavine”
Hello,
Yes, i am sorry – you are right about the new plugin title. This is a third party plugin. We’ll take into consideration your information about the Grow by Mediavine plugin speed. Thank you for troubleshooting!
Best Regards,Hello, I have bought this theme from elements, When i deployed it and imported the demo data, I am unable to edit any of the pages, all the pages are blocked with an image of a vimeo video and I can’t click anywhere to remove it the page is totally frozen, is this some sort of virus within the theme?
Hello,
The issue needs to be investigated closer on your side to find out what causes it. According to the Envato Elements policy, items downloaded on Elements are not supported. However, we highly value our customers’ requests and and understand your need for assistance. To get more details on how to receive support, please submit a ticket to category “Pre-sales Questions” at https://themerex.net/support/.
Best Regards,Whenever I click the editing pencil on the visual composer to edit the text nothing appears
https://screencast-o-matic.com/watch/cYhZcIpV1vHello,
Looks like your WPBakery plugin needs to be updated. Please contact our support team for help at https://themerex.net/support/.
Best Regards,Hi, do you bring soon Updates? Maybe fo the Revolution Slider?
Hello,
We are currently preparing a new theme update, it will be released in a short while. You can get the latest versions of bundled plugins whenever you need the update via tickets at https://themerex.net/support/ (select Pre-Sales category where purchase code is not required).
Best Regards,Ah ok, thanks for this Info i have see the Comment Section has a little bug maybe. When i click in the Comment Section, the Text “Comment” stay in the Field.
Hello,
We have checked the Comments form and located no issues. The text ‘Your Comment’ is no longer visible after you start typing your message: http://prntscr.com/rhlswd, http://prntscr.com/rhlt81
Which browser do you use?
Best Regards,Ok, when i check this here https://www.keepthebeat.ch/keep-the-beat-news/skype-facetime-lessons/ then the Comment Field dont work correct!
Hello,
Please disable all extra plugins which were not included into the theme one by one to see if it solves the issue. If the issue persists, please renew your support service and submit the ticket at https://themerex.net/support/ with your site URL and admin login credentials for further research on the issue.
Best Regards,Hi, I just need to remove search icon on menu, which appears by default when I create a new menu. Can you please help me? Thanks very much!
Hello,
We have not located any search icon on menus https://prnt.sc/p6tgxv . Could you specify how exactly we can reproduce the issue.
Best Regards,Hi again! I send you a picture where you can see that once I create the blog page (or any other page), and even without creating a menu, a search icon appears by default.
Could you please help me?
Many thanks!
Sorry, where to can I send the pic?
Hello,
Please renew your support and submit the support ticket at https://themerex.ticksy.com/ with your site URL, login credentials and the screenshot of the issue to get qualified help from our support team.
Best Regards,Can i also import this Revolution Slider Templates from Rhythmo? So that i can Edit only the Text and Image?
Hello,
Sure, if you need the default Revolution Slides exactly like on the demo, please go to Appearance – Install Demo Data, put the tick next to ‘Import Revolution Sliders’ only and click ‘Import’.
For further issues or difficulties, please feel free to contact our support team directly at https://themerex.ticksy.com/ to get professional help
Best Regards,
Yes, thank very much! Its a really big Theme with many Functions. Love it. And yes i use now the Ticksy System.
Thank you for choosing our theme and we are happy to hear you like it!
Thanks for using the ticket system! We are always happy to help!
Best Regards,
Looks very nice, i search a new Template for my Drumschool. Can i fully customizing this theme, right? And it works good with Wordpress 5.2.1? This theme is also maintained? Thanks for answering.
Hello,
Thank you for your interest in our theme!
Yes, the theme is customizable to your needs. Please check this documentation link for detailed info on the theme features and functionality http://rhythmo.themerex.net/doc/. Yes, the theme is compatible with most recent Wordpress version. 6 months support is included. You can also get some info about customization services provided by submitting the ticket at https://themerex.ticksy.com/ into _Request a Paid Customization category.
Best Regards,
Ok, thanks for this Infos. Sounds great
Sure, warm welcome! Happy to help!
So now i use this Theme onyl a Problem. When i use the “One Click Demo Data” then i have some Errors.
Error load data from the file ‘https://demofiles.themerex.net/rhythmo-upd/default/users.txt'. Error load data from the file ‘https://demofiles.themerex.net/rhythmo-upd/default/theme_mods.txt'. Error load data from the file ‘https://demofiles.themerex.net/rhythmo-upd/default/theme_options.txt'. Error load data from the file ‘https://demofiles.themerex.net/rhythmo-upd/default/widgets.txt'.
Can you help me? I have a new Wordpress Installation and i start with this Theme and do a Redesign for my Website.
Thanks!
Hello,
Thank you for purchasing the theme!
The txt issue is server-related. You most likely have Safe mode or allow_url_fopen = Off in PHP settings or outgoing server requests are forbidden in firewall.
Alternatively, you can download the demo.zip file from this link http://demofiles.themerex.net/rhythmo/demo.zip, unzip it and upload the unzipped demo folder to wp-content/themes/rhythmo directory on FTP so that the path to the files is wp-content/themes/rhythmo/demo/default….
With that done, please try importing the dummy data from your admin again, it should work.
If the issue still persists, please submit the support ticket at https://themerex.ticksy.com to get professional help from our support team.
Best Regards,
Ok, thanks. I start a PRIVATE TICKET on https://themerex.ticksy.com at the Moment doesn’t work this Option. Maybe i do something wrong?!
Hello,
Your private ticket was successfully submitted.
The ticket was replied. Please check it. Thank you!
Best Regards,
Yes and Thanks!
Hello,
Sure, happy to help!
Hello
WPBakery seems to be included but can not be activated ? Thanks for your answer !
Hello,
You can use WPbakery Page Builder without license key. Our license allows us to built in WPbakery Page Builder in the theme and transfer limited license to end users allowing them to use WPbakery Page Builder in one end product.
You can get the latest version of bundled plugins whenever you need the update via tickets at https://themerex.ticksy.com/. The latest version of WPbakery Page Builder will be included in the next theme release in a short while.
Regards
Hello
When I create a new page, I got no WPbakery Don’t know how to send you a screenshot…
regards
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Never received any answer… So I did my best and solved my prob alone (was not complicated, just had to open my eyes)
Hello,
Both tickets you have submitted have been replied. The WP Bakery plugin had been sent to you in ticket and Wordpress admin login and FTP credentials requested. In any case, we are glad to hear you’ve managed to solve the issue on your own and that all is okay now! Please do not hestiate to contact our support team in case of any further issues, they are more than happy to assist!
Best Regards,
Do not waste your time or money purchasing this theme unless you want a very generic website because the customizing options for this theme is very limited and if you purchase it and it does not work they will not refund you
Hello,
The theme is fully editable and most of the options you should edit through Theme customizer. There you can see the changes of the front-end right after the alterations – when the needed parameter is selected, without switching from admin to front-end each time. When you are done with the changes, you should click on Publish button at the top of the Customizer’s side menu.
Please learn more about it here: http://rhythmo.themerex.net/doc/#theme_customizer
Also feel free to submit a support ticket at https://themerex.ticksy.com/ and we’ll gladly help you.
Regards
