659 comments found.
Having a hard time getting the demo import to work. nothing is happening.
I got the import to work, how do I need to size the logo at the top to make it work? Does not seem to work. Is there a specific sizing that fits best?
Hello,
Glad to hear import is finished. We added function that make logo image double smaller then original size in order to have good quality on retina devices, too. So, just upload logo image that is double bigger then the size you want to see in frontend. For any further assistance, our support team is on your service at https://qode.ticksy.comBest, Qode
I am thinking of buying this template, please can you tell me if there is an option to translate the website onto Polish on the dropdown
Hello,
Thank you for taking interest in our theme. Yes, you are able to translate our theme into Polish.
Best regards, Qode
Hi, after updating the theme my custom logo changed back to the default one and i can’t find where to replace it. Tried to disable all the plugins but nothing happened. Thank you
I think the issue is because i can’t find the Qode Options on the dashboard… It seems to have disappeared
Problem solved XD The Strata core plugin was inactive
So glad to hear this is resolved. Thank you for the update!
Hi, have a hard time submitting a ticket. I just extended support on Strata theme
Hello,
We managed to find three tickets from you and all are assigned to our agent who is working on those so you are able to check responses on ticksy soon.
Best, Qode
Your support portal have a serious issue. Every time I try to submit a ticket it gets stuck, doing nothing, endlessly refreshing the browser.
Hello,
We managed to locate your ticket so it looks like submission was successful. Your ticket is assigned to our agent who is working on it and will reply to you asap.
Best, Qode
It really isn’t working properly, I get to submit the tickets but I have to try several times. Regards.
Hello,
We located your tickets on our support forum and all are assigned to our agents who are working on those so you could check responses on ticksy soon.
Qode
Hi, I’m trying to create a contact form as on your page contact-us and even though it shows on the page when editing the page I can’t find where the contact form is set!
I’m trying to use contact form 7 but is not inheriting the theme style
Hello,
Please, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our agent will investigate and help you there.
Qode
Hi, I would ike to set number of columns for display on mobile, but I can’t seem to find out how! Regards, C.
Hi,
Please, for any question like this one, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you with anything that could be done within our theme options.
Qode
Ok, tx
You are welcome!
Hello,
Do you offer paid customizations? And if so how can I find more information about this? I’m interested in your theme but need a specific layout of “Recent Posts” on my home page.
Thank you!
Hello,
Thank you for writing in.
When you purchase our theme, you’ll get free support for the first six months on our support forum at https://qode.ticksy.com/
Our agents could assist you there to setup your website within our theme or with any doubt you have using our theme options or with some minor css modifications.
Unfortunately, we are not able to provide you with custom work 
Best, Qode
Hi, is it possible to add Modals? Regards, C.
Hi,
There is no included option for it. But you could try with some plugin for this purpose.
best, Qode
Ok tx. One other thing, I’ve been trying to find some font awesome icons that I can’t seem to find like: fa-sync or fa-chart-line, how can I add them ?
Hello,
Please, for any question like this one, open a ticket at https://qode.ticksy.com and include your website URL with wp-admin access and our support agent will gladly help you.Best, Qode
Hi, I’ve been trying to import demo for a couple of times with no luck, it gets stuck on 70%.
Hello,
Please, check this article where demo import is fully explained https://qode.ticksy.com/article/9420 If you need further help, just open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will assist you there.
Best, Qode
Ok tx, done it and could import without any problem. One other thing. I would like to deactivate the cart as I’m not going to use ecommerce for now. How can I do that? Regards, c.
Ok sorry, managed to delete the cart! now I can’t seem to find the way to delete search and hamburger menu 
Thank you for the update. IN Qode Options > Header and Footer you could disable Qode search https://www.screencast.com/t/s0cmgjDp5isk and in Qode Options > SideArea you could disable SIde Area https://www.screencast.com/t/yBZJWJlYzUlv
Best, Qode
Ok thanks
You are welcome.
The top menu, contact number and social icons are not showing up? Please advise. www.customcrete.ca
Hello,
We assume this has been resolved since everything is displayed well on your website https://www.screencast.com/t/5ZeACksBcBest, Qode
please delete, found what were looking for.
Hi, I installed Strata and Strata-Hild for editing. I really like the functionality.
Thank you for your this review 
Glad to hear you like it!
Hello.
I have installed the Strata and Strata-child theme. To edit the header I have placed the header.php file in the child folder. After doing that the site loses all it design. All the element are beneath each other.
What can cause the problem?
Hello,
We are really not sure what happened. Please, open a ticket at https://qode.ticksy.com/ and include your website URL with wp-admin access and our agent will gladly investigate and help you there.
Best, Qode
Hello,
Unfortunately the support period has expired. Can you please make an exception for this? Since I have never used the support so far.
Hello,
Yes, please, reach us here support@qodeinteractive.com with wp-admin and ftp access. Thanks
Qode
cannot submit ticket from https://qode.ticksy.com/ theres no options for strata themes. where i can get support ?
Hello,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply asap.
Qode
i cant post ticket on qode website, there is no option of strata theme. please help
Hello,
We located your ticket on our support forum and it has been assigned to our agent who is working on it and will reply asap.
Qode
hi, my ticket on suport not answer yet.
We informed our agent and your ticket will be answered soon.
Qode
I am unable to add a slider just like the Strata demo.I tried to go to your item support and do not see this theme there. how can i raise a ticket for it.
Hello,
Just visit our Support forum at and click on a submit a ticket button, and there scroll down in dropdown list, until you locate Strata, like here https://www.screencast.com/t/KhqYTYzSrq Just note that themes are not sorted alphabetically.Best, Qode
Hi, after months of 100% working the theme, from weeks my page www.krakownanowo.pl is broken. The page can’t scroll, logo is missing, and slider isn’t working. I’ve tried to disable all plugins but it nothing. WP, theme and plugins are updated. Could you help?
Hello,
Please remove all 3rd party plugins from your installation and make sure your server meets WordPress standards https://wordpress.org/about/requirements/
If you have any further questions, please submit a ticket on our support forum https://qode.ticksy.com/ and one of our support agents will assist you.
Qode
Hi, i’d like to remove the LayerSlider WP navigation button (under the slider) but can’t figure out how to do it. Could you please help me? (website – http://www.vitidibaccoasolo.it/it/home/) Thank you so much
Hello,
We have just checked and we saw you added custom css code to remove navigation buttons. Also, here is documentation for this third party plugin https://layerslider.kreaturamedia.com/documentation/ If you need any further help, let us know. Thanks
Qode
Hi, why is your theme not fully compatible with Nexform?
Hello,
Our main page builder is WPbakery page builder that came bundled within our theme. We included a lot of powerful shortcodes into it. Unfortunately, we didn’t test our theme with some other builders so we cannot confirm compatibility.
Best, Qode
