101 comments found.
Dear Value Customers,
Liberation Day/Reunification Day and International Workers’ Day holiday has arrived, HaloThemes would like to inform you about our schedule for this holiday as follows:
- Our office will be closed at 17:30 PM Friday, April 28th, 2023 until the end of Wednesday, May 3rd, 2023.
- Normal support will be resumed on Thursday, May 4th, 2023, we will review all of your requests, then try to get back to you ASAP.
We hope to receive your understanding for us if we are late in response at that time.
IMPORTANT NOTIFICATION
Dear our Customers
We will have an Annual Company Trip every year for all of our staffs after a hard-working year. We appreciate each member who is trying to create the good products or support our customers best
The Company Trip will start from this Wednesday to next Monday (01/10 to 05/10/2020). We will come back to work on the Monday. We want to help our staffs can refresh their mind, learn new things, be strong together and have new ideas when we come back to work better, prepare our spirit for new big things from the platform and from our strategy. We understand that you need our helps, during this time, support service will be not available. We advice you below things:
– Read our theme User Guide to know how to setup theme correctly
– If you have any custom works, extra changes need our quotation, please send them to us when we come back to work
– If you have any issues or bugs with theme, please help us to make sure it will not from apps you are using or wrong edit in code and please wait for our checking when we come back, we will have high priority for issues of our themes
– If the questions are simple, you can post on this comment forum, we will check and follow and if we can answer you right here, we will post a comment for you
We appreciate so much for your understanding!
Thank you so much
Dear Halothemes,
I would like to know how to remove the MailChimp signup up option at the bottom of BlackMount theme at home page. I don’t have a mailchimp account but I cannot find an option to remove this part from the home page. Thank you.
Hi, Could you please send your requests to support@halothemes.com, our technical team is glad to support you
OK I am sending the email now. Thank you.
Hi there, in the mobile version, the Shop Logo is not shown. Please could you tell me who i can talk to to fix that bug? I tried it, but could not solve it. Kind regards Alex
Hi Axlfoley,
We are sorry for our late response. Our technical team will send you an email via your email address for this
Best Regards
Can you help me to fix this issue
This Is really bad. 4days now you haven’t reply.
Hi rdesalle,
We are sorry for missing your comments. Our technical team sent you emails, please help us check and get back to us so we can support you ASAP
Please cooperate directly with my developers I have sent over email documentation proving my purchase
It is late here now in the US and I must allow my developers to handle this
I do not feel comfortable whatsoever providing access to my store where all the information is extremely confidential
Our technical team will work directly with your developer via email. You must provide us admin access into store because the request you sent is technical request and need check directly on your store, we checked on demo and doesn’t find this. Thank you
I looking for row style product option theme. is it possible like this link? https://drive.google.com/open?id=1GasI2YptMxasMuTGrA_5ez6e3owVcnkm
Hi Staright, the feature is not available in theme but we can provide you the customization service. Could you please send us an email to our support email: support@halothemes.com. Our technical support teams will help you check and reply for you ASAP 
Thank you so much, HaloThemes
Are the price, brand and product type filters still working? I can’t make them work but I see they are working on your demo store, if everything is still supposed to work fine I just want to make sure I am not configuring them correctly, can you let me know?
Is there an update online manual?
Hi PixelDinamicous,
Yes, Product Filter feature on template still working well. Our team will guide you detailed. Please send us an email to our support email: support@halothemes.com. Our technical support teams will send you instruction.
Thank you so much
Hi, did the wishlist problem on minimart solved yet?
I managed to add icons and few other adjustments to both Decortica and Minimart, if you are familiar with some Liquid, CSS and HTML, you can make good enhancements to these themes, take a look at AllFanShop.com
Hi fliporama,
Thank you so much for contacting us. Regarding your question about wishlist, at this time, wishlist feature still cannot work on non-section theme. You can refer to use wishlist app instead. We will try to have an update in the future if possible.
For further questions, could you please send us an email to our support email: support@halothemes.com. Our technical support teams will help you check and reply for you ASAP
Thank you so much, HaloThemes
Shopify’s new ‘nested menus’ don’t work with this templates mega menus. I’ve contacted you via support@halothemes.com. Just letting you know here in-case anyone else has similar issues
Hi futureclient,
Thank you for contacting us. Our Decortica theme is not available for Section version so new menu from Shopify won’t work on this theme.
You will need to use the way in our detailed instruction to setup for your site.
For further questions or feedback, please send us an email to our support email: support@halothemes.com. Our technical support teams will help you check and reply for you ASAP
Thank you so much
Anyone know how to make the add to cart button longer?
Hi BradJ81,
Thank you so much for contacting us.
Could you please help me to send us an email to our support email: support@halothemes.com. Our technical support teams will help you check and reply for you ASAP
Thank you so much, HaloThemes
is there sections for this theme? Meaning can I add collections or product images wherever I’d like? Loving this theme..
Hi jcdigitalLLC,
Thank you so much for your attention to our theme. We appreciate so much.
About your question: Section version is not available for Decortica and child themes at this time. We will keep our attention to this theme to release Section version soon.
You can refer more Sections themes for Shopify at here: https://www.halothemes.com/template_category/shopify-templates/
For further questions or feedback, please send us an email to our support email: support@halothemes.com. Our technical support teams will help you check and reply for you ASAP
Thank you so much, HaloThemes
Hie, I love your theme. IMPORTANT Presale question here: Is it possible for me to customize the checkout/payments page? I would like to add a payment method via html code. Is this possible?
Hi Yadley, Thank you so much for interesting in our theme. Reply for your question below:
- The checkout page is default page and under control of Shopify, you cannot edit or make change much at this page. We think you should contact directly to Shopify support to ask about supporting for adding a payment method via html code or not. We cannot handle in this page of Shopify much.
Please let us know if you have any questions and we are happy to support.
Thank you so much,
Hi Halotheme, I just sent an email to you guys, everything is looking good but I have reported a few bugs to you. Can you please take a look? My site is looking good for once everything is fixed, it will look AWESOME!!!
Hi Thank you so much, we just replied back to you. Best Regards, HaloThemes Team
Hi, how do I add reviews from Yopto to the product page?
Hi! I love your designs! Are you planning to release any of your e-commerce templates for the BigCommerce platform?
Hi! Thank you so much for interesting in our themes. Yes, you can visit our website at this link: https://www.themevale.com/ for your reference. If you have more questions, could you please contact us at: support@halothemes.com and then we will be happy to support you ASAP. Thank you so much, HaloThemes Team
Hi, how can I activate the Wishlist and Sign Up links next to the search bar on the Home page?
Hi Minubia, Thank you so much for contacting us. About your question: Could you please follow this instruction below:
1.From your Shopify admin, click Settings, then click Checkout. 2. Scroll down to the Customer accounts section. 3. Check Accounts are optional and click Save.
If you have any questions about our products, could you please forward your message to: support@halothemes.com and then we will reply back to you ASAP. Thank you so much, HaloThemes Team
Thank you, that did the job.
Hi Minubia, thank you. If you have more questions, could you pleasecontact us at: support@halothemes.com and then we will reply back to you ASAP. Thank you so much, HaloThemes Team
is this theme support French language ?
Hi, Thank you so much for contacting us. Yes, this theme supports French language.
Also, if you have any questions about our products, please contact us directly at: support@halothemes.com and we are happy to support and answer you asap.
HaloThemes Team
Hey, Your Live previeu don´t work…
Hi, Thank you so much for your notice, there is an issue with our demo link and we will try to fix ASAP. In the meantime, could you please visit this demo for your reference about our theme: https://decorticademo.myshopify.com/
Also, if you have any questions about our products, please contact us directly at: support@halothemes.com and we are happy to support and answer you asap.
HaloThemes Team
Hey @halothemes, just wanted to confirm before I buy if this is still a working Shopify theme? Also, is the Blackmount demo still available for this? Let me know. Thank you!
Hi, Could you please forward this message to: support@halothemes.com and then we will reply back to you ASAP. Thank you for your patience and understanding! HaloThemes Team
Hi, For your above questions: Yes, our Decortica theme is working well for Shopify and the Blackmount demo is still available in theme package. You will have 3 themes: decortica, blackmount and minimart for your purchase. Thank you so much! HaloThemes Team
Hi,
The template manual list the following app:
Autocomplete & Site Search by Swiftype
to be installed for advance search. However, this app is marked as unsupported and unpublished on Shopify Apps.
What is the next option?
Thank you.
Hi, Could you please forward this message to: support@halothemes.com and then we will try to check back for you ASAP. Thank you for your patience and understanding! HaloThemes Team
