23241 comments found.
Hi
I’m using https://www.portotheme.com/wordpress/porto/shop4/
1. I need to update the bar (in top of the page), having a X button as well at right end
2. Need to change the default color (blue) of the theme with something else.
Please assist.
Thanks
Hello, @fakharse,
1. Please go to Porto >> Theme Options >> General >> HTML Block and change/edit/remove the code from there as showing below:
2. You can change the Theme Primary color from Porto >> Theme Options >> Skin and check all the Options under Skin and change as per your requirements.
Regards, P- THEMES .
Thank you so much
Hello, I purchased the theme but it won’t let me activate the license because it says my IP has been blocked as spam. I’m not sure why that even matters just to activate my license and install a theme demo… This is costing me valuable time, please address it.
Hello, @usawebdev,
Can you please share the Theme purchase code and your site WP Admin Login details via our support system so that we will check and solve it for you on your site
Regards, P-THEMES.
Hello, I already did so under ticket #95417 Please let me know anything further needed and hope to hear back from you as soon as possible.
Hello, @usawebdev,
I have just confirmed from the support department and they said that they just replied to your support ticket #95417 with a solution, please check your ticket reply and reply to your ticket accordingly.
Regards, P-THEMES.
Hello, ok thank you. I’m still not sure what the issue was that created the problem; however, I can confirm that the theme license now works. Thank you for addressing it.
You’re Welcome!! 
porto Stylesheet is missing., Keep receiving this message
Hello, @mazajnet,
Missing style sheet error when installing the theme:
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix..
OR
Extract the Theme downloadable package on your PC and then go to Theme Files Folder and you will find porto.zip, this is the actual Theme file and then you have to follow this video:
https://www.portotheme.com/wordpress/porto/documentation/installation-video/
Regards, P-THEMES.
Good day,
Please, how do I set Page Title and Breadcrumbs to display exactly like this demo
https://www.portotheme.com/wordpress/porto/shop14/about-us-2/Thank you
Hello, @eoriaifo,
You can turn ON the Page Title and Breadcrumbs from Porto >> Theme Options >> Breadcrumbs as per your requirements.
Regards, P-THEMES.
Good day,
It is not coming out well. Please, click on the screenshot link below
https://qsnapnet.com/snaps/2lwr3eyufkaWhat I am need is for it to be exactly like your demo via the link below
https://www.portotheme.com/wordpress/porto/shop14/about-us-2/Thank you
Hello, @eoriaifo,
Please contact us via our support system with your site WP Admin Login details so that we will check and solve the issue for you on your site, you want Home (Icon) not Home Text right?
Regards, P-THEMES.
Hi
I’m trying to import some demos with Elementor build, but all pages are broken.
I have Elementor and Elementor Pro both installed and active, and I disabled WPBakery.
is there something I miss?
Best Regards
Hello, @Ein_MM,
Please reset your WordPress and then Install the Theme first and then Install and Activate all the Theme required/recommended plugins from Appearance >> Install Plugins, and deactivate the Elementor Pro plugin, then go to Porto >> Setup Wizard >> Demo Import and Import any Elementor Demo on your site as per your requirements and then deactivate the WP Bakery plugin and check back your site after removing the browser cache.
Regards, P-THEMES.
Hi, I sent a mail to support email to deregister purchase code from site. As we can not login somehow on ticket system. Please advise asap.
Hello, @muysbart,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
SUPER! great support! keep up the good work.
You’re Welcome!!
Hello Team,
After new update I found a bug that causing problem with image carousels. Here is the screenshots. https://prnt.sc/tbm21d this is used to be in the full width of the screen. here is another https://prnt.sc/tbm2f9 this should’ve been the width of the blog.
Here is the console error: https://prnt.sc/tbm37e
I am restoring my old version of the porto theme. Expecting to resolve the issue soon.
thanks in advance.
FYI
This is how it looks after restoring old version of porto: https://prnt.sc/tbm3rk
I am using WP Bakery builder.
Hope this helps thank you
Hello, @vijay1991,
Thanks for notifying this issue with me, I am forwarding this issue to the development department for testing it in deep and solve it asap with the new Theme update, please be patience till new Theme update, and once again highly appreciated your’s to notify this issue to us.
Regards, P-THEMES.
Thank you for considerations and for great theme.
You’re Welcome!!!
Hello, i changed domain name, how do i change the domain name linked to my license? Thanks
Can you reset my purchase code?
Hello, @iFactoryLab,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
hi.Your Banner says Sale $29 but you are not actually doing any sale are you? I want to purchase on the sale.
Hello, @leomark34,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the sale period is over now, you have to purchase the Theme now on its regular price.
Regards, P-THEMES.
That is not fair & transparent to keep advertising a ”$29 SALE” when you have reactivated full price.
Hello, @leomark34,
I am sorry but it is already removed please check it now.
Regards, P-THEMES.
Good day,
How do I change the colour of the Title Divide Line in shop demo 32?
This is the link of the line https://sw-themes.com/porto_dummy/wp-content/uploads/2019/10/shop32_divider_line.png
Thank you
Hello, @eoriaifo,
Can you please share the complete screenshot that which title divider line you are talking about? so that I’ll provide you the best possible solution for it.
Regards, P-THEMES.
Good day,
Please, click on the link below to view the screenshot
https://qsnapnet.com/snaps/ns6ydye4bkdThank you
Hello, @eoriaifo,
That has been added using Custom CSS, Please go to Porto >> Theme Options >> Skin >> Custom CSS and finds and change the images from there as per your requirements as showing below:
Regards, P-THEMES.
Good day,
Thank you
hi there guys … but with the new update .. no wpbakery update …. 
we are stopped at 6.1 … ideas? thanks
Hello, @dgmaximiliano,
Please delete the old version of the plugin from your site and then download the very latest version of the plugin from the below-given article and Install and Activate it on your site, It will work for you.
https://smartwave.freshdesk.com/support/solutions/articles/12000007851--12-latest-wp-bakery-visual-composer-and-ultimate-addons-for-visual-composer-and-slider-revolution
Regards, P-THEMES.
thanks a lot!!! all done!!! best regards
You’re Welcome!!!
Hi, If i have activated the purchased theme for a given domain, then can i also activate it on a subdomain for testing purposes ??
Hello, @Sash21,
Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052391--3-transfer-re-use-license-from-test-to-live-site
https://smartwave.freshdesk.com/support/solutions/articles/12000052418--9-theme-forest-license-policy-
Regards, P-THEMES.
hi master, I did not have time and the discount on the purchase of the theme “porto” has ended. I was wondering if it is still possible to take advantage of the discount, as I could buy 2 copies. thanks
Hello, @simonocci2,
First of all, thanks for showing your interest in Porto WordPress.
Sorry to say that but the sale period is over now, you have to purchase the Theme now on its regular price.
Regards, P-THEMES.
Hello.I’ve updated the content on the Block, but it still doesn’t change on the website. I’ve cleared the cache
Hello, @mazlie,
Can you please contact us via our support system with your site WP Admin Login details and also share the screenshot of the issue there as well, so that our experts will check it for you and provide you the best possible solution for it.
Regards, P-THEMES.
O.k…I brought two copies of this theme and now asking myself if I made a mistake?. 1. Theme is very slow on the backend 2. Product layouts is not that great. 3. Product Pictures are all enlarge and stretch out. looks bad. 4. All products have this size chart that seems one cannot turn off and use as needed. Also, size chart numbers looks like it cannot be adjusted by the user (Hope I’m wrong) 5. Search bar center is so off align…it looks retarded. I move from another theme because this theme support buddypress, but the other themes does a better job with product pictures and layouts. Chart size should be control by the admin. I have no backend issue with the three other themes i have used. I on VPS Google/Lite speed severs.
Hello, @Fabekid,
1. The Speed of the site backend depends on your server performance, it does not have any link with the Theme, read my comment on Speed here:
https://themeforest.net/comments/24669061
2. You can find all the pre-built layouts for the single product page under Porto >> Theme Options >> WooCommerce >> Single Product and if you want to create your own Custom Layout for Single Product page, you can by following the below-given Method in the Theme and also read it here:
https://themeforest.net/comments/23131363
https://www.portotheme.com/wordpress/porto/documentation/custom-product-layout/
3. The Images settings of the products are coming from WooCommerce, Please read the below-given articles:
https://smartwave.freshdesk.com/support/solutions/articles/12000052416--7-woo-image-sizes-changing
https://smartwave.freshdesk.com/support/solutions/articles/12000052417--8-woo-images-looks-blurry-and-not-change-from-low-to-high
This is the default functionality of the WooCommerce new version as it does not provide the option to set height for the product image. it automatically resizes the image based on its width you set.
And some of the product layouts are default Theme layouts with the huge size of images, those will only be altered via Customization, You can change the default layout setting using WooCommerce setting.
That’s all.
4. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000057083--22-how-to-remove-size-guide-tab-how-to-create-different-size-guide-chart-for-different-products-
5. Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
@media (min-width: 992px){
#header .searchform .text {
flex: none !important;
}
}
And if you have any remaining or new issue feel free to contact us via our support system we will help you in solving your issues.
Regards, P-THEMES.
ip blocked on 2 licenses this is my hosting ip - 184.171.242.172 - 184.171.242.175 please add my ip in whitelist and remove these comments thanks
Hello, @joelito98575,
Can you please contact us via our support system with your sites WP-Admin Login details and also with purchase code PDF files so that we will check/verify and solve it for you, your IP’s are not helping me to find it in DB.
Regards, P-THEMES.
Hello i have purchased yesterday this theme by mistake. Im not willing to use it. Can i have a refund?
Hello, @C_Drosos,
Really sorry for the inconviniance, but here we only provide our dedicated support for the Theme Options related issues only, please contact Envato for Refund.
Regards, P-THEMES.
Hello, @Abed12344,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.product-image .labels {
left: 70% !important;
}
Regards, P-THEMES.
Hi, I am looking for a theme which can act same as mobile app on phone. Let me know if this theme can help me out. Here is my website https://themisfit.world/buy-bike-stickers-helmet-sticker-sticker-for-laptop-at-the-misfit-world/
Hello, @SpaceDesignAgency,
First of all, thanks for showing your interest in Porto WordPress.
You can check all our pre-built Demo’s here:
https://www.portotheme.com/wordpress/porto_landing/
Regards, P-THEMES.
Hello.to enable the theme to multisite (subdomains)which is the process?i have setup the network i have enabled the theme at network.but then how i apply the theme to each sub domain of the multisite?thank you
Hello, @eptapsyxos,
Install the Theme on your Multisite in Network Admin >> Themes and then it will be available for all your Multisites on the domain and you have to activate it on every single Multisite differently.
Regards, P-THEMES.
if i install it to network admin themes it does not give me the ability to activate it.how and where i will activate the license?
Hello, @eptapsyxos,
After Installing the Theme to Newtwork Admin, You have to go to every single Multisite on the same Domain one by one and then go to Appearance >> Themes, activate the Theme from there and then go to Porto >> Theme License and activate the Theme with your purchase code, do it one by one with all the Multisites on the same domain one by one.
Regards, P-THEMES.
