23241 comments found.
HI there,
Thank you for the amazing theme. I am having issues accessing the Porto Interactive Banner. It does not show on my backend editor.
Ticket number: #95444
Thanks Vincent
Hello, @MrVince87,
I have just confirmed from the support department and they said that they have replied your support ticket, please check your ticket reply and reply to your ticket accordingly.
And for your kind information we have changed the the Porto InterActive Banner Element as Porto Banner and also we have used Porto Ultimate Content Box element for creating the slider as previously was Porto InterActive Banner.
Regards, P-THEMES.
please remove our existing domain. We will install your theme in the new domain.
Hello, @biplobdev,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Thanks for the quick support ….
You’re Welcome!!! 
Hello good day. I’m using my license on a website, but I don’t remember which website the license is on, can you tell me? How do I request to transfer the license for the theme I purchased to another website?
Hello, @lorreny,
Your license was activated on site: https://www.maxiadesivos.com/
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hello good day. How do I remove the license from that site, I want to use it on another site. Can you remove it? I no longer have access to that site. Appreciate.
Hello, @lorreny,
I have reset your purchase code, now you can use the same purchase code for registration of your theme.
Regards, P-THEMES.
Hi Team, how can I personalize user profile or “my account” for users ? Is there a demo we can have to configure it ? thanks
Hello, @Jo7DB,
“my account” is coming from WooCommerce and our Theme does not have any influence on it, you can find the “my account” page setting under WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and also you can read the below-given articles as well.
https://www.businessbloomer.com/woocommerce-how-to-customize-the-my-account-page/
Regards, P-THEMES.
Hello team, thanks for your answer I will check the link and let you know if I have another questions. Thanks
Hello, @Jo7DB,
You are always welcome!!!
Regards, P-THEMES.
Hi Team, really sorry but I configured the account and all options I need. But when I try to create a new account and navigate I have nothing how can I create that ? Thanks
How can I have a register form+dashboard etc ? all the combination for a new and regular client ? I can’t succeed with that
Hello, @Hello, @Jo7DB,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout
2. Allow customers to create an account on the "My account" pageI hope your issue will solve and if not then please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Regards, P-THEMES.
Hi Team, I did what you advised. But my point is : when a new customer is coming how he can create his account and what design he will have ? Thanks
Hello, @Jo7DB,
You can check it on our Demo site here:
https://www.portotheme.com/wordpress/porto/shop1/my-account/
Regards, P-THEMES.
Thanks ! it’s perfect. But how can I have the same process for my website ?
Hello, @Jo7DB,
Please contact us via our support system with your site WP Admin Login details so that we will check and set it for you on your site.
Regards, P-THEMES.
Hi team I just sent the ticket #96974 waiting for your answer thanks
Hello, @Jo7DB,
Please be patience now, once your support ticket will resolved you will get the reply of your support ticket, do not panic here for the support tickets.
Regards, P-THEMES.
Pre Sale Question:
Once the images are under 50KB and we have almost 500 products. Banners are also under 100 KB. Will the site take load to open.
I have very bad experience with the loading time of wordpress websites. Do you guys have anything specific in your theme bundle to make it quick?
Thanks!
Hello, @Brandcapitals,
First of all, thanks for showing your interest in Porto WordPress.
Our theme is one of the most optimized on the market. In general, our theme is already optimized and doesn’t have too many resources to make your website slow. Most likely, your website performance suffers from the content you have added to your website. It may happen in case of too many plugins, large not optimized images, or other resources.
Porto has optimized HTML, combined JS scripts, minified CSS, has style.css generator, conforms all the coding standards from WordPress (and it is checked and confirmed by Envato reviewers while uploading our theme to the market). We are always working on improving our theme’s speed and listen to all our customers’ reports. We release updates every 3-5 weeks so if any performance problems are reported they will be fixed asap.
Porto Comes with default Speed Optimization Wizard Option, you will find under Porto >> Speed Optimization Wizard, So you have to use it and Minify the JS and CSS from there as well and use any third-party plugin for Compressing and Optimizing your site Images and also use server cache as well.
Regards, P-THEMES.
Hello, I want to use the https://www.portotheme.com/wordpress/porto/shop22/ theme. Which editor can I work with best? I also want support. Had written before. Please answer. thank you
Hello, @MEHHAR,
Both of the editors work fine with Shop Demo 22, you can use any one which better meets your requirements, and please read this comment as well:
https://themeforest.net/comments/24419950
And you can get the support via our support system here:
http://portotheme.com/support
Regards, P-THEMES.
Hi, thanks for the great theme, we are having an issue showing with wishlist icon on the product images, please see https://tinyurl.com/y7q39b53 when you scroll over the image, the wishlist icon is not displaying, can you offer any advice? We cannot update the theme as this breaks the advanced options we have added. I will be purchasing two new licenses for the two sites we have under construction over the next week so would appreciate your assistance.
Hello, @slite01,
This is because you are using old version of the Theme and Plugins, You have to update the WP, Theme and Plugins and your issue will automatically solve.
Regards, P-THEMES.
You could update a video on how to install the theme as well as install a demo on the new version.
Hello, @XPerlDosX,
Thanks for your suggestion and we will keep this in mind and will update another video of it soon, please be patience and stay tuned.
For now please read this comment:
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Hello, I’ma having several issues on video background with Safari (both IOS and OS versions). The video doesn’t appear at all. No problems with Chrome, Firefox and other browsers on WIN and Mac.
I left you the two links of two pages in which I tried different compressions of the video itself.
https://mythras.it https://mythras.it/home-2/thank you for your attention, I’m waiting for your kind reply.
Giampaolo
Hello, @kremmaerks,
Videos can auto-play on desktop but why can you not get them to auto-play on mobile websites when the page loads? The answer is that the different OS developers intentionally disabled auto-play on mobile devices in order to protect user’s bandwidth.
In Safari on iOS (for all devices, including iPad), where the user may be on a cellular network and be charged per data unit, preload and auto-play are disabled. No data is loaded until the user initiates it. Auto-play is disabled to prevent unsolicited cellular download. iOS not only prevents auto-play but also preloading the video until the user initiates it. Android has disabled auto-play in versions 4.1+.
To have a video to play on mobile is better to place the video into slider revolution (how to https://wpdaddy.com/how-to-add-video-in-the-slider-revolution-a-simple-guide/)
Hope this helps and all clears.
Regards, P-THEMES.
thanks a lot.. I’ll try to follow that video instructions..
Sound’s Good!!!
Hello, all support systems are offline, can you advise a timeframe when these will be back up? I’m unable to install/use the theme due to your servers being down
Hello, @codeflex,
We are sorry for the inconvenience you faced, it was the server fault and we have fixed it, please check it again now.
Regards, P-THEMES.
For a slideshow, I am trying to insert more than one Featured Image in Portfolio, but only one image can insert. Anyone can help?
Hello, @hanwen_jx,
Please go to Appearance >> Install Plugins and Install and Activate the Featured Product Image plugin from there and then go to Portfolio and edit it and check, you will find more options to insert images as well.
Regards, P-THEMES.
Bought the theme and the documentation pages show 404 errors! Not a good start is it!
Error establishing a database connection … Rubbish.
Hello, @xtopher,
We are sorry for the inconvenience you faced, it was the server fault and we have fixed it, please check it again now, you can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi, I am trying to access: https://www.portotheme.com but it automatically goes to /wp-admin/install.php.
I just try to find the documentation.
Hello, @naveen73,
It’s fixed now, and you can check the Theme Documentation here:
https://www.portotheme.com/wordpress/porto/documentation/
Regards, P-THEMES.
Hi,
We decide to change site from wpbakery to elementor.we install fresh wordpress and activate both elementor and wpbakery and import shop8(elementor) and after import demo we deactivate wpbakery but homepage style doesnt like demo.
https://prnt.sc/tcbj4s https://prnt.sc/tcbim9Hello, @maxwebone,
Can you please share the site URL here with me so that I can check it for you.
Regards, P-THEMES.
Unfortunately we are working on localhost.Is it possible for you to check this on your own site?
Hello, @maxwebone,
I have tested it at my end now and it is working perfectly fine at my end, Please again reset the complete WP and start from scratch by following this:
https://themeforest.net/comments/24419950
Regards, P-THEMES.
Hi, How can i change this picture..
https://i.imgur.com/wxfjxD8.pngand remove this section
https://i.imgur.com/ev3PnM7.pngThanks
Hello, @acong1996,
I am not able to see your provided Images, It is showing this: https://postimg.cc/zL7tnVxK
Please upload your images/screenshots here and share: https://postimages.org/
Regards, P-THEMES.
Hi… I want to change or remove this image in Shop page https://postimg.cc/hXmV917m
and remove this section https://postimg.cc/hf69z5hg
Hello, @acong1996,
1. Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/en/support/solutions/articles/12000052390--2-how-to-edit-shop-page-banner-and-changing-images-
2. Please go to Porto >> Theme Options >> WooCommerce >> Single Product and scroll below, you will find the content-bottom option and a block slug name set under it as showing below:
It means the particular section is coming from Blocks, so you have to go to blocks and finds and edit the particular block and change anything from there as per your requirements.
Regards, P-THEMES.
Hello Please contact me for refund theme.
Hello, @da7om555,
Sorry to say that but here we only provide our dedicated support for the Theme Options related issues only, we have no control over refund because we are the support team and it can be handled by Envato and the Author of the Theme, so please contact Envato for it.
Regards, P-THEMES.
Envato said contact with author and you said contact with Envato are you kidding me ?
Hello, @da7om555,
As I explained above, that we are the support team, and we have no control over refund because we are the support team not (Author) and it can be handled by Envato and the Author of the Theme, so please contact Envato for it again or contact the Author of the P-Themes via P-Themes Profile.
Regards, P-THEMES.
s
Hello, @aashaf,
Please go to Porto >> Setup Wizard >> Child Theme and Click on the Button Create and Use Child Theme your child Theme will be created please see this screenshot for the better understanding: http://prntscr.com/jrlqho
Regards, P-THEMES.
Looking to change the Main Toggle Menu from On Click to hover… so sub-menu opens when hover cursor over menu.
Hello, @nettrends,
No, Sorry to say that but this is not possible, It only opens on click and this is the default functionality of the Theme you can not change it because there is no such option in the Theme for it, This requires Customization.
Regards, P-THEMES.
Pre-Purchase Question: I really like the look of your Theme but want to use WP Easycart, not Woocommerce. Is WP Easycart fully compatible with your theme – and if there would be issues, what would they be? Many thanks, Peter
Hello, @peterfm,
First of all, thanks for showing your interest in Porto WordPress.
Porto WordPress is fully compatible and based on WooCommerce for store functionality but we have not tested the WP Easycart with our Theme yet officially so we are unable to suggest you on it If you want you can try it with the Theme and if found any issue then that must be solved by the plugin Author or you can contact our Customization team for paid Customization services for making the Theme compatible with that third party plugin.
Regards, P-THEMES.
Hi, how to disable the popup window (subscribe) in landing page? i can’t find it!!
Hello, @Dabrix,
Please read and follow the instructions written in this article:
https://smartwave.freshdesk.com/support/solutions/articles/12000052389--1-home-page-pop-up-modal-box-background-image-and-text-changing-or-removing-
Regards, P-THEMES.
