16332 comments found.
hi, Will new demo designs come?
Hi, yes, eventually, however we can’t comment on a specific timeframe.
Best Regards.
Hi,
i have imported the demo 2 ,
now how can i make the add to cart button look like the same that of demo 7 specially on mobile ?
And on mobile screen, the search should be always visible like on demo 7
Screenshots :
Hi, you’d have to recreate that footer in your own demo. Check out our documentation on the matter, we’ve listed all demos here in the left menu column: https://docs.journal-theme.com/docs/demos/demo/
You have info on what headers and modules were used in any demo.
Best Regards.
i am not taking about footer , please check the screenshot
I was referring in general, that’s where you have lots of info about all the demos.
For the add to cart in the product listing, look in Journal > Styles > Product Grid > [Active Style] > Buttons…
Mobile header looks like Mobile 2 in Journal > Header > Mobile 2. You’d have to create that module, assign your menu modules then activate it in the skin in Journal > Skins > Edit > Header > Mobile Header…
Best Regards.
add to cart button in demo 2 should look like that of demo 7
and on demo 2, the search textbox should always visible on mobile screen same as demo 7
Right, I have just answered this, please read my previous reply, it tells you where to go and what to do in your own demo admin.
yea, thanks
hi, https://browser.sentry-cdn.com/5.17.0/bundle.min.js is calling in your demo but not in lastest version (3.1.1) that i downloaded. is this a problem?
Hi, that’s a tool used in our demos for errors monitoring, it’s not enabled as a theme feature, therefore not supported on stores.
Best Regards.
Can you please explain why is this difference?
Hi, Opencart 3 removed address from registration page, that’s not something theme related.
Best Regards.
Hello, how I can achieve the mobile footer from demo 1 into another demo like demo 9, see picture below https://ibb.co/PMDbYY0
Hi, you’d have to recreate that footer in your own demo. Check out our documentation on the matter, we’ve listed all demos here in the left menu column: https://docs.journal-theme.com/docs/demos/demo/
Best Regards.
I’ve been trying to get in touch with your support team, via the support site and by email and it appears to not exist.
Your emails get bounced back as undeliverable and the support page never actually sends a confirmation email saying that the problem has been logged or looked into.
Hi, you already have several tickets filed and one is still open, ticket id: 2XJ-BSE-VT13
You can always open this ticket here, with the id and your email: https://support.journal-theme.com/ticket.php
And you can also file new tickets since your support is valid. Please try again, they may have been a temporary outage. Also, check your spam folder for our replies.
You can also reach us with a private message via the contact form on our profile page.
But it’s recommended to file a ticket or reply to an existing one.
Best Regards.
Hi, Is there a way to display color swatch via Attributes not options in Journal SuperFilter as the products don’t have options.
Hi, unfortunately there is no such option, only options have image feature.
Best Regards.
After uploading demo content. I am receiving an 500 Internal Server Error.
Hi, there seems to be a php error generated, please get in touch with your hosting provider and ask them to enable php errors_display in order to see what exact error is generated and then please file a ticket on our support page so we can take a closer look at this.
Best Regards.
500 screen errors went off in modsecurity close. Is this a bug?
Hi, that’s most likely not something theme related but you can consult with your hosting provider regarding this issue, some more information about it should be available in server logs.
Best Regards.
Hi. When the Product Category is changed as a column, all categories change in the same way. For example, can only one of the categories be made as one column and the others three columns?
Hi, you’d have to create a custom layout for that page, then control its position and column layout independently from Journal > Layouts > Your Layout… https://docs.journal-theme.com/docs/layouts/custom-layouts
Best Regards.
apply coupon code button no response in quick checkout
Hi, it works, make sure you have filled in the coupon value.
Best Regards.
i confirmed it was filled but still no response
Hi, we cannot replicate this issue on our end and nobody else has reported such issue, please make sure you have the latest theme version installed and file a ticket on our support page if you need further assistance.
Best Regards.
Hi there, does this come with a system for the client to be able to load products in a very simple way?
Hi, that is part of the underlying Opencart system where all product management is done. You can access their demo admin panel and look through Catalog > Products > Edit to see all the product management options: https://take.ms/AF4ol
User/pass: demo/demo
https://demo.opencart.com/adminNote that all product and customer management is done through Opencart, Journal will allow you to customize the store front in ways in which the default theme (or any other) cannot.
Best Regards.
Awesome! Thanks!
Dear Mr or Madam!
My name is Erik. I have bought your theme and I am loving using it. I would kindly ask you if you could make changes in your Journal themes in order to the EU regulations of the GDPR. To be exactly I would love to see more checkboxes in the subscribe areas and soo on.
Thank you very much for your work!
Best regards, Erik
Hi, checkboxes should be visible in all places, you have option to display such checkboxes in Form and Newsletter modules, please file a ticket on our support page if you need further assistance.
Best Regards.
Hi, after updated version 3.1.1(from 3.0.46) our Product List pages disappeared all of the images. https://photos.app.goo.gl/11ghu9WR4DLJh2wd7 Regards, Barna
Hi, we are not aware of such issue, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
J3 v3.0.46 Skin > Journal Checkout > Sections > Confirm order > Button Loading Language. How “Button Loading Language” works? I thought it is text which appears when confirmation button pressed. But when confirmation button pressed I see Loading Icon without text. I want change text to “Redirecting…” after Confirmation button pressed at checkout.
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi!
The latest update broke our website. The issue is in the checkout, and is caused by the changes for the payment. There is an issue with one of the most used payment providers in the Netherlands. This is the module:
https://github.com/mollie/OpenCart/releasesI contacted the developer and we are not the only one with the issue.
Can you please have a look in to it and fix it?
Kind regards, Patrick
Hi, we’ll look into it but the update shouldn’t interfere with such payment, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
No indeed it shouldn’t but it does. It right happened after updating our test situation and Journal is the one and only thing that is updated in months. I guess it is something because of the changes you guys made in the checkout.
The standard Opencart checkout does work.
I contacted the payment provider and I am not alone In this.
Also some others in the Github repository of the payment module that are having the same issues.
Hi, we’ll look into it and we’ll provide a fix if needed in our next update.
Best Regards.
Good Morning !
after this last update, the theme’s checkout page is always reloading. When any checkout option is selected, it reloads.
I hope you fix it as soon as possible!
thank you
Good Morning !
after this last update, the theme’s checkout page is always reloading. When any checkout option is selected, it reloads.
on your own theme this happens, https://www.journal-theme.com/2/ I can’t register without the theme reloading
I hope you fix it as soon as possible!
thank you
Hi, we are not aware of such issue, we have tested that demo and everything works fine, can you provide more details and steps to reproduce?
Best Regards.
try to make a customer registration and purchase through the checkout page. She is reloading.
https://www.journal-theme.com/2/the computer does not finalize the order or registration, the cell phone finalizes the registration and the order normally
Hi, we still cannot replicate this issue on our end, please clear your browser’s cache and try again.
Best Regards.
Hi. I just purchased the Journal3 Opencart theme. I would like to host the website with a cloud hosting plan and want to know if you recommend any provider particular which supports your components better. Secondly, do you have the Journal 3 Opencart template for android/ios. Thank you
Hi, you can use any cloud hosting services, we don’t have any limitation, if Opencart works Journal will work too.
We do not have a dedicated mobile version, only the web-based version.
Best Regards.
hi.
You can see up to 20 products in the new products section. But when I use this section, all products are visible. How do we show a maximum of 20 new products added.
/index.php?route=product/catalog
Hi, that page displays all products, limited by products per page option, there’s no option to limit that page but you can create an Information page in Opencart with a custom layout and assign a Products module to that layout with latest x products added. please file a ticket on our support page if you need further assistance.
Best Regards.
Hello,
Is it possible to add Russian language to this template? And how to do this? Maybe, JOURNAL 3 have instruction?
Hi, the Journal admin cannot be currently translated, however the theme itself supports any language for the actual frontend store your customers see.
Please see our documentation on the matter: https://docs.journal-theme.com/docs/faqs/opencart/language
Best Regards.
Hi DA,
My page score on google insight for mobile view is very poor while on desktop view is okay, is there a tweak to improve the mobile view, esp the total blocking time and Largest Contentful Paint
Hi, we need to take a look at your setup, please file a ticket on our support page.
Best Regards.
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