16332 comments found.
journal 3.1.2 Server Error 500 blank screen
opencart 3.0.3.2 php 7.1.33
Back on journal 3.1.1 Site works
Demo1
Hi, please redownload the theme files again from Themeforest and reupload them to your store and your issue will be solved after.
Best Regards.
hi. There are different browser problems. A little problem. I wanted to convey it to you.
https://prnt.sc/tm7jt1Hi, we will investigate that and provide a fix if needed in our next update.
Best Regards.
Hi again, we can’t replicate it on our end (Demo 5 or Demo 6) which appear to have that mobile header. We tried mobile Safari and mobile Chrome.
Hi, please file a ticket on our support page with access to that setup so we can investigate on your end.
Best Regards.
Hi. I wish to delete category images above products listing but keep it with headers menu – catalog images. How could i achieve this? Thanks!
Hi, look in Journal > Skins > Edit > Category > Subcategories and turn them off just there.
Best Regards.
seems that this is not the one as there were no changes in there even after all caches deleted. I am actually trying to get rid of this: ms-container it pops up in category page when category parent has image
We can’t say what that it without looking at your setup, please file a ticket on our support page and consult with our developers.
https://support.journal-theme.comHi, I have just activeted “Static Assets Url” on. Everything look ok. But when I login and go to cart and also checkout page, website icons becomes invisible. Any idea why this problem happens?
https://prnt.sc/tm287oon other pages, website looks fine.
Edit: Icos are invisible on all Account pages (change password, address, orders ex.)
Hi, that seems to be a problem related to CORS policies, more information here: https://deliciousbrains.com/wp-offload-media/doc/configure-cors-to-resolve-web-font-issues/
Best Regards.
Hi, This is not work for me. I have only icons problems. Not fonts. Is there any way to resolve with .htacces file? Do you know any codes for .htacces?
Hi, icons use font files, the above article explains what happens and what to do, please file a ticket on our support page if you need further assistance.
Best Regards.
hi, I forward my request to server technical team, and they said: “The Access-Control-Allow-Origin header, which covers the entire server, has been added for your server. Please check your transactions again.” But problem is not resolved. my support account has expair. Can you please tell me what ever you check. I do instead.
Hi, it should work if cors header has been properly setup, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
Hi, I ahve just update journal from 3.0.46 to 3.1.1
I see blank page on front end. A asked to server company They said:
The following errors are encountered while accessing your website. We recommend that you get information by contacting the company that developed your software on this subject.
Tue Jul 21 15:28:32.848279 2020 pid 60919 mod_fcgid: stderr: #3 /home/admin/web/demirk in /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/Cwebp.php on line 656 Tue Jul 21 15:29:27.299386 2020 pid 22984 mod_fcgid: stderr: PHP Fatal error: Uncaught Error: Class ‘WebPConvert\Convert\Exceptions\ConversionFailed\ConverterNotOperational\SystemRequirementsNotMetException’ not found in /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/Cwebp.php:656 Tue Jul 21 15:29:27.299439 2020 pid 22984 mod_fcgid: stderr: Stack trace: Tue Jul 21 15:29:27.299447 2020 pid 22984 mod_fcgid: stderr: #0 /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/ConverterTraits/EncodingAutoTrait.php(88): WebPConvert\Convert\Converters\Cwebp->doActualConvert() Tue Jul 21 15:29:27.299455 2020 pid 22984 mod_fcgid: stderr: #1 /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/AbstractConverter.php(247): WebPConvert\Convert\Converters\Cwebp->runActualConvert() Tue Jul 21 15:29:27.299474 2020 pid 22984 mod_fcgid: stderr: #2 /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/AbstractConverter.php(286): WebPConvert\Convert\Converters\AbstractConverter->doConvertImplementation() Tue Jul 21 15:29:27.299510 2020 pid 22984 mod_fcgid: stderr: #3 /home/admin/web/demirk in /home/admin/web/demirkayaoptik.com/public_html/system/library/journal3/vendor-composer/rosell-dk/webp-convert/src/Convert/Converters/Cwebp.php on line 656
problem solved. thanks.
.
Hi, please make sure all files have been properly uploaded to your server and your issue will be solved after.
Best Regards.
Hello Author, Am pleading, attend to my request Tracking ID: USP-W9A-1V37 (Ticket number: 47533). Its very urgent please.
Hi, our developers are responding to all tickets in the order they are received, usually within 24/48h.
Thanks for your patience!
Best Regards.
For journal demo 7,how to make the search box within the sticky header too ? like i want to merge mobile header 2 & 3
screenshot: http://prntscr.com/tlt0o2
Hi, you’d have to use a different header module, like the one from demo 3, “Mega” in Journal > Header > Mega.
Create one such module and activate it in the skin in Journal > Skins > Edit > Header > Desktop Header…
Best Regards.
no, in demo 3 the search box is not always visible u have to click the search icon to make the search box appear
is it possible to make make the search box always visible
Well, demo 3 has the search in the menu bar, always visible, even on sticky menu https://www.journal-theme.com/3/
Best Regards.
not when u open from mobile and my main concern is for mobile
screenshot : http://prntscr.com/tmcy7g
Same concept, you need to use a different mobile header, like Mobile 2 or Mobile 3.
but mobile 2 hides the search box on sticky header and mobile 3 shows only the search box on sticky party
i need to merge both mobile 2 & 3 show that this whole things shows on sticky header (on mobile)
https://prnt.sc/tlt0o2That is not possible, please consult with a developer if you need custom code modifications, our support covers the included options and features.
Best Regards.
I am going to upgrade to the new opencart 3.0.3.6 from 3.0.3.4 (with journal 3.1.1). Is the latest version of journal ok with 3.0.3.6 or should I wait a little? Also I want to upgrade to php 7.4 from 7.3. Is this ok to do now? Many thanks.
I have tested it with opencart 3.0.3.6 and there is a fatal error on front end, so I think I have to wait for update journal
Hi, we’ll release an update soon (v.3.1.2) with Opencart 3.0.3.5+ compatibility fix, you’ll be informed by Themeforest when update is available for download.
Best Regards.
hi there I meet error Warning: count(): Parameter must be an array or an object that implements Countable in /home/XXXXXXXX/XXXXXXX.xxx/system/storage/modification/catalog/controller/product/product.php on line 898 Warning: Cannot modify header information – headers already sent by (output started at /home/XXXXXXXX/XXXXXX.xxx/catalog/controller/startup/error.php:34) in /home/yulsspac/enjoymylife.store/catalog/model/journal3/product.php on line 383
Please help
Hi, update Journal to the latest version and your issue will be solved after.
Best Regards.
After upload lastest version theme it still showing Warning: count(): Parameter must be an array or an object that implements Countable in /home/xxx/xxxxx/system/storage/modification/catalog/controller/product/product.php on line 898Warning: Cannot modify header information – headers already sent by (output started at /home/xxxx/xxxx/catalog/controller/startup/error.php:34) in /home/xxxx/xxxxx/catalog/model/journal3/product.php on line 383
I am using opencart 2302
Hi, this doesn’t seem something theme related, please file a ticket on our support page if you need further assistance.
Best Regards.
where and how do i add html code on facebook and google for login?
I would appreciate if you help.
Hi, that is not as simple as that, you may need an extension for that, please search through Opencart extensions page and ask the developers if they support custom themes: http://www.opencart.com/index.php?route=extension/extension
Best Regards.
thank you so much
looks AWESOME!
Thank you for your feedback!
Hi, your email server is not properly setup in Opencart, please make sure everything works fine when using the default Opencart theme first.
Best Regards.
I see error message when i check Google Chrome F12 button: jquery-2.1.1.min.js?v=92b6faaf:2 Uncaught TypeError: Cannot read property ‘length’ of undefined at Function.each (jquery-2.1.1.min.js?v=92b6faaf:2) at Object.success (journal.js?v=92b6faaf:1124) at j (jquery-2.1.1.min.js?v=92b6faaf:2) at Object.fireWith [as resolveWith] (jquery-2.1.1.min.js?v=92b6faaf:2) at x (jquery-2.1.1.min.js?v=92b6faaf:4) at XMLHttpRequest.<anonymous> (jquery-2.1.1.min.js?v=92b6faaf:4)
Hi, we are not aware of such issue, please file a ticket on our support page so we can take a closer look at this.
Best Regards.
The theme is very good. I have two licance. But there is a problem. Theme Very slow. Pagespeed values are messed up. It would be great if you did some improvement.
Hi and thank you for your feedback! That would depend on many factors, such as your server setup or the size of your store. Please file a ticket on our support page and consult with our developers so they can tell you what steps to take to improve your performance.
Best Regards.
Hi support in your new update said : Added support for customer first name / last name in menu items using {{ $customer_firstname }} and {{ $customer_lastname }}
but….
works in one language but no customer name in 2 – 3 languages why?
I’m trying in 3x version. Doesn’t work when it’s a second language
Hi, this works fine on our end, please make sure you have properly translated menu items in both languages ({{ $customer_firstname }} should be placed on both language fields).
Best Regards.
I went to the wrong menu, thanks a lot. 
Hi, I am interested in your Opencart Journal theme and planning to replace into my current theme Opencart version 2.1.0.1, I’d like ask you what is the best solution , I like to keep my Categories , Products, Customers, data and backup.sql. Do I need to totaly reinstall the Lastest Opencart version 3.0.3.5 ?
Hi, we suggest you first update Opencart to the latest version and make sure everything works fine when using the default Opencart theme and then install Journal.
If you have other pre-purchase questions please let us know.
Best Regards.
I extended support and it’s not letting me submit a ticket, says my support is still expired.
nevermind works now
I have really bad experience in this themes, after developing 3months all of my works gone, the themes was compromise, after i scan my website to the siteguard, i found malicious code in journal script code.
Hi, this is clearly a misunderstanding and you are running into false positive readings. Any script, such as popular sliders like Revolution slider or others can trigger false readings, that doesn’t mean your 3rd party program is right.
This happens a lot actually and can easily be remedied, just file a ticket on our support page and consult with our developers, they will help you out.
You can also reach us directly by sending us a private message via the contact form on our profile page.
Best Regards.
In addition to our above message, and as we’ve already responded to your ticket, we’ve reanalysed the entire theme with various malware and virus scanners and we couldn’t find anything harmful.
Both virustotal.com and the cPanel integrated antivirus reported 0 affected files. Moreover, nobody else (out of 20.000+ users) complained about this, so we can say that everything is 100% safe.
The files falsely reported by your software are files developed by Google developers, and they are precompiled packages used for optimising images using webp format, these files can be found here: https://developers.google.com/speed/webp/docs/precompiled They are used by thousands of developers for optimising images, definitely they are 100% safe and virus free.
Depending on what other software tools you have on your store, those tools may have security issues of their own and exploiting those security issues may affect other files that are perfectly fine.
Our aim is to make you understand the tech behind these softwares and help you navigate them so you can run a safe and productive store.
Please continue to consult with our developers on our support page and they will be happy to assist you.
Best Regards.
Can its possible to have product zoom image will close after press back button in mobile view?
Hi, not sure that’s possible at this stage, but you can file a ticket on our support page and consult with our developers.
Best Regards.
hello there, I am a developer and had Installed Journal 3.1.1 Whenever I do any changes in modules it gets stuck and browser throughs an error called “The connection has timed out”
But at the same time if we access the admin from other ISP it works and again if we make any changes it gives the same error.
We contacted hosting provider also, they told from there side there is no issue.
If required I will provide the purchase code and username no the email reply.
Please help because the client business is 4 years old and now got stocked.
Hi, please file a ticket on our support page and consult with our developers.
Best Regards.
Hi, guys can i ask whats the point of the paypal express? upon checkout the express version adds an extra step to the checkout process than the standard paypal does? paypal express is supposed to offer a quicker checkout?
Hi, that’s an express payment method in Opencart, please ask for more information about it on Opencart forums at https://forum.opencart.com
Best Regards.
no im referring to your latest update that fixes express checkout, you have to click the confirm order button and then a box comes up that you have to click continue to payment?
Hi, yes, you will have to click the button in order to proceed to paypal payment.
Best Regards.
why dont you just create a button on the product page that has the paypal express url in? you could allow the button to add product to cart before sending customer to paypal url?
That’s not something theme related, pay with paypal it’s an Opencart module, please ask for more information about this on Opencart forums at https://forum.opencart.com
Best Regards.
i do find talking with you guys hopeless sometimes.. forget i even asked
no css styles are applied to the shopping cart page after reverting back to the shop from paypal… any ideas on that one or is it opencarts fault again?
We can’t say what could be wrong without taking a look at your setup, on our support page.
But it’s very easy to clarify if the issue is Opencart related by trying to replicate it on the default Opencart theme.
Journal is an Opencart template, it’s based on Opencart ecommerce system and not all issues that can happen on your store are Journal related, you have other tools (software) in use (Opencart, third party extensions, hosting plan, etc) and those tools can be responsible for issues too.
So, if the issue happens when using the default Opencart theme then it’s surely not something Journal related.
But if everything works fine on the default Opencart theme then the issue may or may not be Journal related. In such case we shall investigate it and if indeed is theme related we will definitely fix it.
Best Regards.
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