249 comments found.
Help! I switched my wordpress site from my temporary domain new.nivgranite.co.uk to the main one www.nivgranite.co.uk and the theme seems to be deactivated. What do I do?
Hello! We’ve deactivated your license. Now you can activate it on the main domain.
Thanks so much! The site is looking great so thanks again for all your help.
You are welcome! Have a nice day!
Hi, can someone please get back to me in regards to ticket #15236. Thank you.
Hello!
It was answered when you were writing this comment 
That’s perfect thank you!
You are welcome!
Hi, is there a way to remove the number count in the numbox with image? Thanks.
Hello! Please create a support ticket https://support.promo-theme.com/
Hi, I did but it’s been a couple of days and still waiting to hear back.
What’s your ticket number?
Antony has replied to my ticket. Thank you.
We are sorry for the delay. Thank you for understanding!
Hello,
We have unexpected problem with the theme (we suppose with PT Olvi Shortcodes plugin). You may see in if visit magicworld.com.ua. We updated all plugins, but the problem still exists. Please advice.
Thank you!
Hello! Please create a support ticket https://support.promo-theme.com/
Seems, that we can’t create a ticket, because the them is “supported until 02/26/2021”. If it’s possible only with support?
The issue is, that there were no changes to the website and suddenly smth in one of your plugin crashed that lead to very unsightly view of the website (as you can see)
Contact us via the account that has bought our theme and provide screenshots.
Hi can you help me to deactivate the license on hartbour.id, because the hosting and domain already expired. Thanks!
Hello! We’ve deactivated it, please check.
wow, it fast response. thank you!
You are welcome!
Hi I’m trying to find the phone mockups used in the demo so we can recreate the image here: https://promo-theme.com/olvi/home-mobile-app/. Can you help?
Hello! Please create a support ticket https://support.promo-theme.com
Great. I created one yesterday and awaiting a response. Thank you
We’ve sent it to you, please check 
got it, thanks!!
You are welcome!
Hello my portfolio filter links have stopped working?
Hello! Please update the theme and all required plugins
Do I download and reinstall the theme?
Yes, you need to download the last theme version (also you can use envato plugin), reinstall the theme (with the new version) and update all required plugins (WPBAckery needs to be deactivated before updating.)
hi I updated the theme and now the split screen is not seen on the homepage and gives me 8 javascript errors in the console
Hello! Please update the PT Olvi Shortcodes plugin too
yes, even that has been updated and nothing, I do not see the homepage only, the rest everything works, only when I am logged in as admn on wordpress I see everything ok but when I exit wordpress and see the site without being logged in it does not work
It’s the cache problem. Please clear it.
no, it’s not a cache problem, I cleared everything on all browsers and nothing 
We’ve provided you the way to solve it. If you need help of the support team, please extend your support and create a support ticket.
I’m sorry, I updated the theme and after that the problems arrived, it is true that I no longer have the support but it also seems unfair that now you ask me to renew when I could quietly leave the theme without updating it and my site continued to work without any type of problem. I don’t think it’s great service from you, thanks anyway. I will consider between renewing the support service or changing the theme.
We don’t ask you to renew our support! Please check our prev answeres. We’ve provided you the solution. If you want to check our support your site and say which cache plugin you use or hosting cache – you need to extend the support. Sorry, but it’s not correct to write about our service, after we’ve answered you!
I apologize for my reply, your replies were quick but my frustration leads me to react incorrectly, excuse me again
Please check your cache plugin and hosting cache feature and purge old cache. It will solve your issue.
I’m using W3 Total Cache I configured it with the wizard in basic mode I press the “purge all caches” button and it always gives me the same problem
Try to disable it and check the result
Hi I change my domain from mybrandplace.com to nanpixels.art please help me to use my Envato purchase code
Hello! We’ve deactivated you license, please activate on the new domain.
thanks so much, love you!
You are welcome 
Sorry, I’m installing but in time to import demo says Error: error (500)
Please check that cURL is enabled, PHP error log and correctness of the http or https protocols (sometimes it redirect from https to http if WordPress installed on subfolder and SSL installed only for main domain ). Check all these items. If you need to check by our support team – please extend your support and create a support ticket.
Hi again, I’m changing from domain again, please help me
Hello! You can activate/deactivate manually via Olvi Dashboard->Deactivate button.
The problem is that I don’t have acces de admin site because the domain is no longer active
Ok, We’ve deactivated it for you
Hello! Did you update the PT Olvi shortcodes plugin too? Cleared cache?
Thanks!
You are welcome!
Hello, I changed my domain, but my theme is still activated on the old domain and I can’t deregister it.
The old domain is: https://young-idea.de and the new domain will be https://webdesign-heros.de Thank you!
Best regards
Hello! We’ve deregistered it, please check.
Hello, I purchase your theme and activated it on www.esmc.me now I moved it to https://www.perfectionsa.com/ will you remove it from old domain to the new one
Hello! We’ve deactivated it, please check
thanks for your help, it’s done
You are welcome! Have a nice day!
Hello, I had the theme on an old domain of mine that I no longer have access to. I would like to use the theme on a new website. Is there a way for me to deactivate the code and use it on the new website?
Help is much appreciated!
Fixed!
Hello, I have moved my website to a new domain since my old domain has expired, can you help me deactivate / reset my old domain so that I can use it on my new domain. Thanks in advance.
Hello! We’ve deregistered it, please check.
You are the best content provider on Envato. You have high quality products and the best customer service. Thank you so much !!
Thank you so much!
We very appreciated your words!
After installing the theme, it takes 1-2 minutes for the site to open the home page. The site does not contain images like the demo template, and my hosting is the highest available in GoDaddy ….. What is the solution?
Hello! Please create a support ticket to check it
I added my own fonts, but some fonts don’t change, what is the solution
I have the theme installed on my domain but would like to have a subdomain with the theme on as well. Am i able to do this with the licence I have?
Hello! According to the license policy, you can use it only one project (one WordPress). You can tune the redirect your subdomain to the WordPress pages – it will solve your issue.
I am seeing some of the following problems and the installation is not completely complete
[ERROR] Failed to import “img9-before” (Media) [ERROR] Failed to import “woocommerce-placeholder” (Media)
Hello! Please check that all the necessary pages are imported. It looks like 2 image placeholders are not imported. It’s not critical and you can change them on yours. Or you can reimport the demo content and it will be rewritten.
The following themes are installed but incomplete.
Please create a support ticket if you have any issues
Hello I installed the photographer demo content and only the demo content of the main page was imported. The content for the Portfolio, categories, about me and contact form was not imported. Even when I add projects and categories they do not show.
I submitted this issue as a ticket over a day ago and I have not gotten a response. As yet.
Hello everybody:) First of all, we are using this theme and we are so happy We have a question, could you suggest a multilanguage plugin.
Hello! Thank you! You can use LocoTranslate or WPML
Hi, I had purchased olvi theme, i lost the previous domain, how can i deregister the purchase code from previous domain and register it on new domain ?
Hello! We’ve deactivated it, please check.
It’s working now. Thank you very much.. you are great
Thank you! You are welcome!
