422 comments found.
why is your theme crashing for the latest version of PHP?
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. If you still have trouble, please open a support ticket here https://support.pirenko.com/ and send us the WP login details so that we can analyze this situation.
Cheers!
which version is the latest?
the Verve Framework been added to the theme throw a fatal error
when activated
Hi,
The latest theme version is 7.9 as you can see here https://themeforest.net/item/verve-highstyle-wordpress-theme/14758884
Please check the theme documentation because you also need to update the bundled plugins. You can also check this link https://support.pirenko.com/ticket/3616/ (make sure you follow step 4).
Best regards,
Pirenko
the required php version is still 7.2 with your latest plugin
That means the minimum required version for the plugin to run is 7.2. It runs on higher versions too.
this is why it’s my website crashing, i don’t have an active support anymore so i can’t create a ticket on ur dashboard. this is an old website, auto update was done and everything crashed.
Updating Plugin: Verve Framework Downloading update from https://pirenko.com/theme_plugins/verve/verve_framework.php?prk_version=79&prk_key=..............&prk_domain=https://example.com&prk_theme_id=567483…
Download failed. Not Found
Plugin not activated. A higher version of Verve Framework is needed for this theme. Please update the plugin.
The license key seems to be missing. From the link you shared, it seems the theme was obtained outside Themeforest (domain=examnple.com), which isn’t allowed. In any case, you have purchased the theme, so please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
Best regards,
Pirenko
that because Envato Market is also crashing, i guest that’s what you are using for authentication. why doesn’t you just allow users download the latest theme and plugin from their profile to make things easiler? or have functionality where i can enter my purchase code for validation during theme activation.
Envato Market is working fine as far as I know. You don’t really need it to validate the license. We received your email and just replied. Thanks!
Hi, I’m trying to use the Naver as homepage and to use the Custom Layout II (with the title Alaskan Project) as my services pages. I’ve cloned it but whatever I modify, nothing is taken into account and I have this message appearing on top of the page : “This pirenko_portfolios can not be edited with WPBakery since it is missing a WordPress default content area.”
How can I solve that?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hi, does it work perfectly for Divi Builder like Astro? I want to use Divi Builder instead of Elementor or WPbakery.
With best regards
Hi,
Thank you for reaching us!
We never tried that page builder with our themes. If you are looking for a theme that is optimized for Divi Builder, Astro is not your best choice.
Best regards,
Pirenko
Thanks for your honest review.
Regards
You are welcome
the theme doesn’t support recent wordpress and php version, can something be done about it?
Hi,
There is no purchaser badge. Where did you get the theme
is there a way to hide the vertical lines in CAROUSEL mode?
Hi,
Thank you for reaching us!
Yes, that is a theme setting.
Let me know if you have any further questions or if you buy the theme and need help with something.
Best regards,
Pirenko
how?
Hi,
Thanks for purchasing!
For support with any of our themes please open a support ticket here https://support.pirenko.com/
Cheers!
Hello, I just purchased the theme and installed all of the required plugins. I want to Import this demo: https://pirenko-themes.com/verve/el-verve/shopper/
But it’s showing these three demos. Please check this screenshot
Hi,
Thank you for purchasing!
All demos include that page… When you choose a demo, you are mostly choosing the menu display.
Please make sure you enable WooCommerce before importing the demo content.
Cheers,
Pirenko
I purchased this theme a few days ago but I really do not like it. I deinstalled it after a few hours. Is there a way to get a refund of it?
Hi,
Thanks for purchasing!
I’m sorry, but refund is declined according to Envato Refund Policy that you can check here https://themeforest.net/page/customer_refund_policy
You may want to check the lowest section “Neither Envato nor authors are obliged to give policy refunds in any of the situations listed below.” – You don’t want it after you’ve downloaded it.
In any case, I would be glad to help you, because I’m confident that the theme is flexible enough to fit any content. If you have any questions please head to https://support.pirenko.com/
Best regards,
Pirenko
I did not want the js composer version I want to install the elementor version How can I change that?
Hi,
Thank you for purchasing!
Please install and enable Elementor and you’ll be fine.
Best regards,
Pirenko
Is there a way of hiding the menu on specific pages?
Hi,
Thank you for purchasing!
You can achieve that with some custom CSS.
Best regards,
Pirenko
Thanks for your quick response. I added:
.postid** #verve_header_section { display: none; }
and it worked for this specific post. Thanks!
Nice job 
hi, is it possible to have a search icon above the i in the menu ? do you have a preview how it would look when clicked ?
Hi,
Thank you for reaching us!
That is currently not an option, but we can add it if you decide to purchase the theme. When clicked it will look similar to what we have here https://www.pirenko-themes.com/hook/el-fulldemo/
Let us know if you buy the theme and we’ll take care of this.
Best regards,
Pirenko
ok perfect I’m gonna buy it
can you tell me if the Ajax loading page is available only on wp bakery or on elementor as well ?
WPBakery only. Thanks!
I sent you a ticket, but it does not show up. I just want to add the “back to portfolio bar” to a portfolio page (or any other page) and get rid off the social media buttons on the right. I cannot find the option to do that, or I am too bline. Please help
Hi,
Thank you for purchasing!
You can manage all portfolio related settings under Appearance>Theme Options>Portfolio tab.
If you still have trouble please try opening a support ticket with the login details for a quick check (the ticketing system is working fine by the way so it must have been a temporary thing).
Kind regards,
Pirenko
Changes for Social Media buttons on the portfolio “back to menu bar” does not work. If you opt them out, the social media buttons are still there. If you decide to hide them and you switch them off, the whole “back to portfolio” bar disappears.
We already commented on the support ticket you opened earlier today. Thanks!
Hi,
We don’t have support anymore so I’m not seeking for an answer/fix. It’s more for information shall other users face this situation.
We’ve got Verve 6.3 and LiteSpeed Cache 5.3.3 installed.
All is good with the advanced LSCache presets and some additional ones.
I’ve only notice that applying the “Lazy Load Images” option (https://docs.litespeedtech.com/lscache/lscwp/pageopt/#lazy-load-images) can mix up a blog page with a masonry layout (i.e. with images on it): you might get overlapped articles/images.
There. So if you have LSCache, be sure to test!
Hi,
Thank you for purchasing!
Unfortunately we can’t fix any plugin related issues. You’ll have to reach plugin support and try to sort that.
Best regards,
Pirenko
My website https://zalmari.com does not finish loading, it stays on the home page showing the animated.
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions (it is not the case here). If you want us to take care of that please open a support ticket here https://support.pirenko.com/ and send us the WP login details.
Cheers!
Why is there suddenly a thick border-bottom-color at the bottom of every heading (styled title)?
Hi,
Thank you for purchasing!
Please make sure that you are using the latest theme and bundled plugins versions. That will provide a fix for that issue related to a recent WordPress update.
Cheers!
Everything is up-to-date, but the problem is still there.
Please send me link to your website. Thanks!
How can I contact you?
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
even i am not able login to my wordpress dashboard. Last year i had same issue after update. why there is problem after every update. Kindly fix this issue
Hi,
I just checked you website and it is loading just fine.
The problem you had last year was because you didn’t update the theme. Updates are released every couple of months at least to add new features or fix any issues that may appear. We are sorry for the inconvenience, but you should keep the theme and bundled plugins updated.
Best regards,
Pirenko
why there is any issue after every update
Hi,
Probably this was a plugin conflict, because I just checked you website and it is loading just fine.
Best regards,
Pirenko
My support is expired. After recent update my website(www.bluechipgroup.ae) is not working. Kindly fix this issue for me
Hi,
I just checked you website and it is loading just fine.
Best regards,
Pirenko
Hello, There is a vulnerability and I want to report. but my support is expired. how I can report on this and get fixed.
Hi,
Thank you for purchasing!
Please send us a private message (contact form on this page https://themeforest.net/user/pirenko )
Best regards,
Pirenko
After WP has itself upgraded to 6.0.2, I updated the Verve template to its latest version. The site doesn’t work anymore and I can’t even login by access the wp-login.php or wp-admin.php. Errors: Warning: Creating default object from empty value in /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/inc/class.redux_filesystem.php on line 29
Fatal error: Uncaught Error: Call to a member function get_list_item_separator() on null in /home/admin/public_html/wp-includes/l10n.php:1786 Stack trace: #0 /home/admin/public_html/wp-includes/class-wp-theme.php(936): wp_get_list_item_separator() #1 /home/admin/public_html/wp-includes/class-wp-theme.php(836): WP_Theme->markup_header() #2 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(307): WP_Theme->display() #3 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(142): verve_options_config->setSections() #4 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(125): verve_options_config->initSettings() #5 /home/admin/public_html/wp-content/plugins/verve_framework/inc/modules/ReduxCore/theme/options.php(3661): verve in /home/admin/public_html/wp-includes/l10n.php on line 1786
Hope you can help me with this
Hi,
Thanks for purchasing!
Please update the theme and bundled plugins to their latest versions and you’ll be fine.
As an alternative, for support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
When I de-activated the verve_framework plugin, it displays that I need an update of the plugin. But I downloaded the complete template just now. Isn’t the new version included? And if I try to download the new version it can not be downloaded:
Plugin not activated. A higher version of Verve Framework is needed for this theme. Please update the plugin.
If you are having trouble installing this plugin please click here to download the plugin and update/install it like any other plugin.
What now?
It seems there’s an issue with your license. Please send me a private message and I’ll assist you with that. Thanks!
I changed the site’s domain name but the website is the same. The license is associated to the old domain. Cau u update the license for the new domain pls? Thanks.
Hi,
Thanks for purchasing!
For support with any of our themes please open a ticket here https://support.pirenko.com/
If you support period is expired and you don’t want to renew, please send us a private message using the contact form on this page http://bit.ly/view_profile_tf
Thanks once again!
