348 comments found.
Hi. I have a problem with Item Purchase Code. I insert the code and save, but have this message: “Please activate for Lusion theme. So you can use the full features of the theme.” Now I have any problem with woocommerce. The products are not clickable. Can the two be connected? Thank you
Hello, Thank for you purchased.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
I can’t create a ticket because the support period has already expired, but I don’t need support. The purchase code is not recognized. I have installated also envato market plugin. Can you help me? Thank you
No response after a month? Products are not clickable. I have the site completely blocked and I think it’s due to the fact that it no longer recognizes the purchase code. Can you make an update or find a solution?
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon! Note: Our forum is open at the moment.
Thanks & Regards,
Arrow-Theme – Customer Service
i have tried to update the license to the new domain but,
Unable to activate the theme or create a new ticket in the portal
please help
Hello, Thank for you purchased.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
Hello, I want to change the domain but the page with the instructions to change the domain “https://magesolution.com/change-domain”” does not work, page 404 appears, can you help me or is there another link with the instructions to change the domain, thanks…
Hello, Thank for you purchased.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
I can’t create a ticket because the support period has already expired, but I don’t need support, just change the domain that is currently registered, but the link in the guide doesn’t work, it’s page not found 404, to create the ticket I should buy the support Which is almost the value of the theme license, or can’t you change the domain once it’s registered?
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon! Note: Our forum is open at the moment.
Thanks & Regards,
Arrow-Theme – Customer Service
Hola, quiero activar mi licencia en el dominio beksu.com, aunque estuve tratando no me dejar guardarlo, no se si tiene algún bloqueo, me pueden ayudar?
Hello, I want to activate my license in the domain beksu.com, although I was trying not to let me save it, I don’t know if it has any blockage, can you help me?
Hello, Thank for you purchased.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
I can’t create a ticket because the support period has already expired, but I don’t need support, just change the domain that is currently registered, but the link in the guide doesn’t work, it’s page not found 404, to create the ticket I should buy the support Which is almost the value of the theme license, or can’t you change the domain once it’s registered?
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon! Note: Our forum is open at the moment.
Thanks & Regards,
Arrow-Theme – Customer Service
Hello,
It’s a really lovely theme when it comes to aesthetics but there are two bugs which I am not able to address through any hit and trials.
1. The fields in the login form doesn’t display on pages that are not created by Elementor (Category page, product page, cart, wishlist page). The login form on the pages which are editable by Elementor are working just fine.
2. I am not able to hide the category meta from the products element on the homepage. The categories display in the same font and size as the title of the product which looks weird. The same displays just fine on the category pages. I have checked all the available settings but none is working.
Any suggestions regarding these will be highly appreciated.
Thank you.
Hello, Thank for you purchased.
We had a 5-day long holiday on national day 9/2.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
Hello,
No worries about the delay! It is understandable.
My support expired just weeks ago so I am not able to create a ticket. However, it is the very basic feature of the theme. So can you please check it if possible?
The input fields in the login form pop-up don’t display on pages that are not created by Elementor (Category page, product page, cart, wishlist page, etc). The login form on the editable pages by Elementor is working just fine. I tried deactivating every plugin as well as rolling back the plugins to previous versions but nothing worked.
Here’s the screenshot of the issue: https://ibb.co/1MTRw0m
Hi,
Please create a topic on our forum: https://arrowhitech.ticksy.com/ Our team will check and give a solution asap. Hope to hear from you soon! Note: Our forum is open at the moment.
Thanks & Regards,
Arrow-Theme – Customer Service
Hi, purchased this theme about a year ago but it is no longer compatible with the latest version of Woocommerce and Wordpress. Please are you able to update the theme so an upgraded woocommerce can function correctly?
URL and credentials will be provided separately.
Extended support has just been purchased.
Thanks
I have created a ticket for this request with my website url and login credentials.
Thank you.
Ticket has been created and updated. Any response please??
Thanks
Hello, Thank for you purchased.
We had a 5-day long holiday on national day 9/2.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
hi, whats going on with support, i sent a request since and no response
Hello, Thank for you purchased.
We had a 5-day long holiday on national day 9/2.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
Hi team,
I had purchased this theme almost a year back, but due to COVID project couldnt go live. As now, we are trying to activate the theme it isnt working. I tried changing domain name, but that change isnt working as well. Request you to please guide team, as we havnt used the theme in past. My support has expired so writing a comment here to get response.
Hello, Thank for you purchased.
We had a 5-day long holiday on national day 9/2.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
Hi,
A few months ago I moved the website I created from staging to live server. I just realised that the theme is not activated on the live server and I tried to activate it but it doesn’t work.
I think this is because your server still has a record that the old staging URL is activated, although I removed it since I moved to the live server. The website is working fine but I can’t update the theme to the latest version because of this.
Staging URL: https://mw.yousry.info Live URL: https://www.makladwali.com
I tried to create a support ticket but I couldn’t because the support period expired. I believe this issue should be fixed since I have the right to have the theme activated.
Your help is much appreciated.
You can change new url here: https://shop.magesolution.com/change-domain
Thanks a lot for your quick response. It’s not working though.
It gives me an error message saying: This purchase code has been changed once. You cannot change the domain again.
I still can’t activate the theme on WordPress!
Hello! It’s been 4 days.. any feedback regarding the issue?
Ok it’s been a week now and still no feedback. Please let me know what’s going on so that I can take any necessary actions.
Hello, Thank for you purchased.
We had a 5-day long holiday on national day 9/2.
Sorry for the late response.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
Hello, Where can I edit the Mega menu blocks? I can’t find it
Thank you
Hello,
Thank for your purchase.
Please create new ticket here, then we will guide you: https://arrowhitech.ticksy.com
where is documentation
when I open documentation it says 404 Not Found
Here is our official document: https://guid.arrowtheme.com/lusion/
I cannot activate licence. when it’s saved, if it’s refreshed it will disappear. i need fast
Hello,
Thank for your purchase.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
I have uploaded for my new domain name but I cannot activate the theme. Also, when I install the demos, the demos do not activate. I need urgent support
Hi, Did you update latest version of the theme?
I downloaded the theme last night.
What error message do you get when you activate the theme?
I’m not getting any errors, it’s just not active. I was going to write a ticket but he said my support period is over.
Hello,
Thank for your purchase.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
I got the theme and 1 year later I got problems, now my website is anavaible and the support is not helping me. I ask you once again to check the website and find a solution for it.
Hello,
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
New Year landing page import file is not included in theme i checked all landing json file please include it
Wow, that means the old buyer has no value for you because I just saw that you replied to a new buyer who commented after me. but my 2 comments remain unanswered. Now you will say your support period is expired etc. But understand one thing you are doing mistakes in the update it’s not us. providing us an old version of plugins in the new update and New Year landing page .JSON file is missing.
Hello,
Thank for your purchase.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
New Year landing page import file is not included in theme i checked all landing json file please include it
In new Version 1.5.8 all included plugins are not updated same versions as old one. i check all plugin please provide latest version of revslider, ct-ultimate-gdpr etc. Thats our right to get updated plugin in every update to ensure the security.
Hello,
Thanks for your purchase.
We have updated and compatible with the latest plugins.
I’m just saying you are not updating plugin side your theme please check revsilder latest version and check the version in your theme update
Hello @Arrowpress I am interested in buying this theme. I have two questions about it
1) product page: can product video play inside the product image carousel? I cant find an example about product page video
2) Grouped Products: https://lusion.arrowtheme.com/product/balloon-fit-jeans/
2 issues… Do you know on your demo page for grouped products… There is no option to buy the main item on the page. Is this an error that has already been fixed?
Also… regarding grouped products… how would this display for items which have size variables? The example only shows simple products
Looking forward to your quick reply, I am planning to make the purchase decision as soon as possible. Thank you
... Hello… Any word???
1. We have no product video as you wish.
2. That is feature of our theme.
Not a good theme at all. I purchased this theme last month after that I tried everything to import the demo but it is not working. Even the Support team is unable to fix the issue. After wasting alot of time on this I started designing website from scratch and guess what when I try to display products on Homepage the complete page breaks down and it is not working.
Hello,
Thanks for you purchase.
You can create a ticket forum https://arrowhitech.ticksy.com
then you can send link page so we can check that problem for you.
Best Regard!
Hello, I submitted a support ticket on the 6th of June and I have yet to receive a response this is horrible customer support. Can someone respond to my support ticket please. TICKET #3060706
Hello,
Thanks for you purchase.
We so sorry for the late response.
We have responded! Please check that TICKET.
Best Regard!
Hi, i can see, Gallery image display is not working, when we click on Gallery image it must display in product image.. is there any bug ?
Hello,
Thanks for you purchase.
You can create a ticket forum https://arrowhitech.ticksy.com
then you can send link page so we can check that problem for you.
Best Regard!
