125 comments found.
i installed your baby care theme and modified the content but when we go to the product category page instead of our brand logo baby care logo is visible in the header. please check and do the needful to replace baby care logo with our logo. i am not able to edit the same .. All other pages it is ok.
This problem happened when I deactivated “Template Library and Redux Framework” plugin ( this plugin is slowing down my website and hence i don’t want to use this plugin .
please do the needful
Hi santhoo123_ss,
1) You go to Edit Page > Page Options > Header – Breadcrumb > Logo > remove the logo image.
2) Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
There is no logo in the breadcrumb
Hi santhoo123_ss,
What do you mean? Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hey, I’ve just finished setting up this theme with Hostagor, and after I asked them to enable SSL on my website, then the theme got missed up, they informed me that there’s an issue template and I’ll need to contact you, can you please help me solve this issue, I want to lunch asap! Thank you
Hi mounirmakerz,
It has a problem with the mixed content. You can use the Really Simple SSL plugin to fix it. Please clear caches before checking them.\
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
In the mobile view, how do I make the options menu appear at the top of the page and not at the bottom?
Hi smiranda8,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
HELLO DEAR, I wanted to know if you have an upcoming update, and about the footer in mobile mode, it looks messy
Hi darwintouch,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
Can you please send me the steps on how to change the slider images on the home page, please?
Hi ceobabyz,
Please open a ticket here https://skygroup.ticksy.com/ and explain more about what you want. Our support team will help you.
Have a nice day!
Hello,
How do I use the “Frequently bought together” feature? I activated it in Theme Options but not sure how to set it up on product page.
Hi PrezNator,
Please see the video at the link https://youtu.be/kHRAoGPFc3I so information.
Best regards,
i wanna costumize the prebuilt product page with elementor (adding just few details to the actual theme product page ), but when create a template in elementor ( a product page template) i can’t find the theme product page template, i should build it from scratch ! how can i the theme product page template and another thing is how to choose one of the suggested theme shop demos !
Hi mohamedo70,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
I can’t install the theme Baby Care I thought it was too big and tried the methods with no success. Error: The “link you followed has expired. Please try again.”
Please support me for installation
Hi NgocLam1031989,
You contact your hosting provider and ask they increase the maximum upload size and execution times for your website. Then you download new file babycare.zip and upload it again. You can read document at the link https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-link-you-followed-hasexpired-error-in-wordpress/ so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Is it working with Wordpress 6.1.X
Hi vitinhocaradeboi,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Have a nice day!
Hello, please refund the payment, as I will not use this template for my customer. Thank you
Hi igorg18,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi
I Couldn’t change the logo in the home page header
Hi WeareMateen,
To change the header logo, you go to Theme Options > General > Logo – Favicon > Logo > change your image. Or you can also change another logo in Page Options .
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Best regards,
Hi, I purchased the theme for my website Faimarket.com, I didn’t alot of research before buying and was convinced this theme will be great for my business, but after purchase it seems the theme as very limited options, especially when it comes to editing the header. I’m not a programmer and I dont money to spend on developpers to customize it for me. I promise not to ever use the theme, will you please take it and refund me for this purchase, This theme does not fit my need. Please I beg you to understand.
Hi cerchurch,
- To change the header layout, you go to Theme Options > Header > Header Options > Header Layout > select the header layout. Or you can also choose the header layout for individual pages (see Page Options ).
- To customize the header layout, you read the document at the link https://docs.theme-sky.com/babycare/#header-customization so information.
If you need more help, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
If you don’t want to use our themes and you want to refund, you can give us a refund request here https://themeforest.net/refund_requests/new, we will approve it for you.
Have a nice day!
How can I store and use local font ?
Hi phuctrannina,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
i cant edit the specifications in the product area 
im trying to get any support but dont get any
Hi clickbacan,
Please open a ticket here https://skygroup.ticksy.com/ and give us more details. Our support team will help you check it.
Best regards,
Hi clickbacan,
We have replied to your ticket. Please check it again.
Best regards,
Hi slavik-dem,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hi dweb,
Please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you.
Have a nice day!
Hello, I am trying to activate my license code for the Slider Revolution plugin and tell me that you can contact me with support. Don’t let me activate the add-on
Hi annialysriquene,
Please read the article at the link – https://skygroup.ticksy.com/article/10856/ so information.
Best regards,
please teach me how to make a simple password for customer babycare force to input abnormal long password I want simple 4 characters only
Very weak – Please enter a stronger password. Hint: The password should be at least twelve characters long. To make it stronger, use upper and lower case letters, numbers, and symbols like ! ” ? $ % ^ & ). Register
Hi junp5,
Please open a ticket here https://skygroup.ticksy.com/ and give us your purchase code. Our support team will help you.
Have a nice day!
each of home1, home2, home3 is different theme ? or can I select them in one single theme ?
Hi junp5,
They are in one single theme. You can select one of them.
Have a nice day!
On Babycare, the header and footer sections are not displaying on either desktop or mobile. The pages are all set to default. Is there a setting that turns the header/footer on and off? This is a new install.
Hi webcustom,
You may be using the blank page template (edit page > select the page template on the right hand side). Please check it.
If you still can not resolve it, please open a ticket here https://skygroup.ticksy.com/ and give us your website information. Our support team will help you check it.
Have a nice day!
