348 comments found.
The new ArrowPress Core version is causing a lot of issues! The plugin always tries to execute down_image_size.php which causes very bad loading almost crashing the webiste. Please fix it asap
I asked our team to check it and we will get back to you.
If possible, please send email to support@arrowtheme.com and our team will check on your site.
Hello, URGENT!
i deleted the theme by mistake and now i need to get another purchase code and unregister the first one.
PLEASE HELPPPPPP!!!!
Please re-install, we removed your license on the old domain.
thank you, but my website is still slow when i add watch theme 
Please creaet a ticket on our forum: https://arrowhitech.ticksy.com/ and our team will check for you.
Hi, My website gets error on Version: 2.0.2 Aq_Resize.process() error: Unable to resize image because image_resize_dimensions() failed
Any help me please?
Please create a ticket on our support forum: https://arrowhitech.ticksy.com or send email to support@arrowtheme.com and our team will check for you. Thanks
Hello. I get error when updating elementor. It completely breaks my website. Are there any issues or recommendations I need to take into account? I’m using the latest theme version. Thanks
Hi,
Please create a staging website then upgrade your website on that first before upgrade on the production site. Let’s enable the debug log of WordPress to check the cause of the problem.
Sincerely
I just purchased Lusion theme, but cant find a was to activate it, and its not letting me install Core plugin, so far disappointed Downloading installation package from https://arrowtheme.github.io/arrowpress-core/arrowpress-core.zip… Download failed. cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to arrowtheme.github.io:443
Hi,
Please create a ticket on our forum: https://arrowhitech.ticksy.com Our team will check for you. Hope to hear from you soon.
Sincerely
after latest updates my primary menu is not clickable and completely useless, all other links works just primary menu is not working in desktop mode. same working fine in mobile or tablet model.
Hi,
please create a new topic on our support forum https://arrowhitech.ticksy.com/. We will check your issue.
Sincerely
Hi,
Because your support package has expired, please send us an email to support@arrowtheme.com, we will try our best to help you.
Sincerely
arrowpress core and importer plugin are failing to install
Download failed. cURL error 60: SSL: no alternative certificate subject name matches target host name ‘hn.arrowpress.net’
Hi,
Unfortunate to hear this, please create a new topic on our support forum https://arrowhitech.ticksy.com/. We will check your issue.
Sincerely
Arrowpress Core plugin is breaking the site
Hi,
Unfortunate to hear this, please create a new topic on our support forum https://arrowhitech.ticksy.com/. We will check your issue.
Sincerely
Hello! What does this strange “Login with envato” mean? I am logged in at envato but when i click on this button (for example to import the recommended plugins or to import one of the demo pages) then I get to a strange url and a wp-admin login page (https://kr.rajeshh.com.np/wp-login.php?redirect_to=https%3A%2F%2Fkr.rajeshh.com.np%2Fwp-admin%2Fadmin.php%3Fpage%3Darrowpress-dashboard%26tc_callback_registration%3D1%26error%3Dthim_em_no_item%26error_description%3DNo%2Bitem.%2BPlease%2Bcheck%2Bagain%2Bat%2Bhttps%253A%252F%252Fthemeforest.net%252Fdownloads&reauth=1). Please explain! This does not look very trustworthy!
Please create a ticket on our forum: https://arrowhitech.ticksy.com/ Our team will check for you.
Sorry, but I bought the theme incl. support and wanted to work with it on this weekend! Why does this all not work here! Complete new WP installation and fresh installation of the theme! I created the ticket and really hope to get a quick reply!
Can you send us the URL of your ticket? Our team will check for you now.
You are kidding? I created the ticket as you instructed me and now you do not see it? https://arrowhitech.ticksy.com/ticket/3298676
So sorry, I saw you created ticket on the Lusion Shopify theme, it is not forum for Lusion WordPress. I asked our team check for you now.
Ok, thank you!
Your support is pretty disappointing so far! After they got a login to my backend, I did not here anything from them! At least a short message, if they are working on it and maybe a hint if there is an idea to solve the problem would really be helpful! I am really disappointed! What did I pay the support fee for?
We sincerely apologize, because you created the topic on the weekend, the processing is delayed than usual. Hope you can understand us, we will check the problem and fix it as quickly as possible.
Hello! Can I use the theme and Demo data without Revolution slider or do I need to buy this expensive plugin? This would not be really not too nice!
Hi,
You can use our demo and don’t need to purchase Revolution slider. Please don’t worry if you see warning messages about the plugin license activation or update required. You will always get the latest version of Revolution Slider when we update the themes.
Thanks & Regards,
Arrow-ThemeThank you!
It’s Great after a longtime you guys again start updating theme but still some previous bad habit exist, Like not including Latest plugins in Download data. This time whole plugin folder is missing in downloaded data. Import folder is also missing. So how can we Update ArrowPress Core to version 2.0.0 Always include the instructions about updating theme.
and can you explain whats really Improved in (+ Improved site performance) will in improve anything in PageSpeed test i don’t think so.
Hi,
In the new version, you can go here to download the latest version of all plugins included https://prnt.sc/nAahV_J--ZFw In this version we update all code to the newest and optimize the code before. We will update this item monthly, and you can see the big change in the next version.
Thanks & Regards, Arrow-Theme
Ok thats good for the future if simply upload new version will it effect my current setup of themes like whatever layout and template we setup for the site already.
You should create a backup for your website before change anything. I don’t know if your website has a custom code before so let’s backup to sure.
I installed the latest version your theme PageSpeed result is still very bad especialy for mobile. Please check on https://pagespeed.web.dev and try to improve your theme for SEO
We are trying to optimize the theme. Please wait for the next updates. Thank you.
I just noted after updating to v2.0 this error is coming in error-log regularly in admin area
PHP Warning: Attempt to read property “template” on bool in /home/leathwea/public_html/wp-content/plugins/arrowpress-core/arrowpress-core.php on line 351
Hi,
Your support license has expired. Please renew your support license to get the best support service.
About this issue. Please send us an email to support@arrowtheme.com, we will try to help you.
Sincerely
Please go to Lusion -> Plugins -> Upgrade Arow Core plugin to latest version. We fixed that issue.
Hi please fix. “Your theme (Lusion) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.” Theme Version: 1.5.9 and wordpress 6.1.1 and woocommerce Version 7.4.0
Hi ProudT,
In the newest version we updated today the Theme had compatible with WordPress 6.1.x and WooCommerce 7.x.x.
Thanks & Regards, Arrow-Theme
Hello,
Elementor 3.11.0 doesn’t seem compatible with the theme (the website showed a critical error message). I had to roll back to 3.10.2.
Are you guys planning to issue an update to fix this issue or are you done working on this theme?
This is a copy of the error message:
An error of type E_COMPILE_ERROR was caused in line 215 of the file /public_html/wp-content/plugins/arrowpress-core/includes/elementor/widgets/site-logo.php. Error message: Access level to Elementor\Apr_Core_Site_Logo::get_link_url() must be protected (as in class Elementor\Widget_Image) or weaker
Hi meero82,
In the newest version we updated today the issue has been fixed.
Thanks & Regards, Arrow-Theme
my license code not ranning…please slove my problem
Hello, Thank for you purchased.
Please create your ticket here: https://arrowhitech.ticksy.com
Best Regard!
It gives a license error and I can’t create a support ticket.
This purchase code has been changed once. You cannot change the domain again.
If I can’t use the theme, I request a refund.
Hello, Thank for you purchased.
Please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
license error cant active my theam put the ticket but no replay yet #3196000
i still not getting any solutions make the refund totally disappointed
i still not getting any solutions even single massage not recommended Arrow-Theme do not buy any themes from them even envato team not taking any action
Hello, Thank for you purchased.
We are so sorry for late reply. We will check your ticket now.
Best Regard!
Hello, it gave a license error, it no longer accepts my license. https://tinyurl.com/2pplwyq4
Find quick solution please my website is not working. I can’t create a support request
Why do not you answer
Really damn every time I get this theme error issue. No solution, late feedback.
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Hello, Thank for you purchased.
We are so sorry for late reply. Please create your ticket here: https://arrowhitech.ticksy.com
Best Regard!
This is the worst theme I have ever purchased, nothing on it works, either fix the theme or refund me one or the other, I keep creating tickets no one responds, and on top of that nothing works on theme, if I had the time to do everything i would create a theme from 0. If my tickets are not responded within the 6 hours I will get a refund
Hello, Thank for you purchased.
We are so sorry for late reply. We will check your ticket now.
Best Regard!
Hi. I have a problem with Item Purchase Code. it keeps saying activate theme and i keep putting purchase code.all of a sudden all the products on woo-commerce are not clickable. my support has expired. I need help
hi, this is urgent, i tried sending support but not working. support licenses shouldnt make my ecommerce store not working
what is going on? its been 2 days. i bought another license and still giving me errors. total of 2 licenses. What is going on and why are you guys quiet
Hello, Thank for you purchased.
We will check your ticket now.
Best Regard!
Hello,
This is urgent how can i change my shop page like this? https://lusion.arrowtheme.com/product/short-straight-coat-4/ı want to set sticky images in my shop page. But i cant do that. Please answer.
Hello, Thank for you purchased.
If you have any problems, please create new ticket here: https://arrowhitech.ticksy.com
Best Regard!
