Thanks for reaching us!

We have checked the Tryo live demo (https://themes.envytheme.com/tryo/), and the page speed performance is good. Please find the page speed reports below for your reference:

- https://prnt.sc/qcFPvGcTMjrE

- https://prnt.sc/IMj2apfFcdB6

We recommend reviewing the following documentation to help optimize and speed up your website: https://docs.envytheme.com/envydoc/tryo-theme-documentation/tips-guides-troubleshoots/how-to-speed-up-your-wordpress-website/

If you need any further assistance, please feel free to reach out to us via our support system: https://support.envytheme.com/

Regards

Thank you for your response.

I understand that the Tryo live demo shows acceptable performance. However, my issue is with real-world usage after following your setup instructions and configuring the theme as intended.

After installation and setup, the website was consistently taking close to 10 seconds per page load. I followed the documentation provided, changed the content, and did not add anything outside the recommended setup. Despite this, the performance remained unacceptably slow for a production website.

I have since deleted the website, which means I can no longer rerun the speed test using the same tool you referenced. That said, the decision to remove the site was made because the performance issues made the theme unusable for my needs.

At this point, I am no longer interested in continuing with the theme. You may revoke or delete the license key associated with my purchase if required — I do not intend to use the theme going forward.

Based on the above, I am requesting a refund due to performance issues that prevent the theme from being used effectively, even when set up according to your documentation.

Please let me know the next steps to proceed with the refund.

Thanks!

The slow page speed is not caused by the theme itself. Performance depends heavily on hosting quality, server configuration, caching, plugins, and site content.

Please note that refunds are handled directly by Envato. To request a refund, kindly contact Envato support using the link below: https://themeforest.net/refund_requests/new

We also recommend reviewing Envato’s refund policy for more details: https://themeforest.net/page/customer_refund_policy#resolving-disputes

Regards

Thanks for your interest!

Yes, it’s possible to add additional currencies—including custom or unofficial exchange rates—in the Tryo theme. However, this feature would fall under additional services. After you purchase the theme, please contact our support team with the details of your request, and we will provide the estimation for implementing it.

Support System: https://support.envytheme.com/

Regards

Hi Aamir,

We’re very sorry to hear about your experience and understand your concern. Please note that our theme is thoroughly reviewed and approved by Envato, and it does not contain any malicious code. It’s regularly scanned to ensure security and compliance.

A website hack can occur for various reasons outside the theme itself, such as:

- Weak admin or FTP passwords

- Outdated WordPress core or plugins

- Insecure hosting configuration

- Use of unverified third-party plugins

You can verify the theme’s safety using this independent scan result: https://prnt.sc/qpxp3idwpkBY

We recommend resetting all passwords, updating all components, and running a full server-side malware scan.

If you’d like, our support team can guide you through securing your site and checking for possible entry points: https://support.envytheme.com/

Kind regards

Thanks for your interest!

This option is not available in the theme by default, but you can achieve it using WooCommerce along with some WooCommerce-dependent plugins and custom coding. This would allow you to manage credit packages, enable transfers between users (company → employee and employee ↔ employee), and use credits to purchase products listed by companies.

Regards

Thank you for your message! The theme supports RTL (Right-to-Left) languages, including Arabic. However, the demo content is built in English. After importing the demo data, you will need to manually add Arabic content.

Feel free to reach out if you have any further questions.

Kind regards

Thanks! Please update the theme and toolkit plugin by following the instructions provided in the documentation: https://docs.envytheme.com/envydoc/tryo-theme-documentation/theme-update/

Feel free to ask if you have any further questions.

Regards

Thanks!

Please refer to the documentation at the following link: https://docs.envytheme.com/envydoc/theme-license-information/overview/how-to-transfer-remove-an-envytheme-item-license/

Feel free to ask if you have any further questions.

Regards

Thank you for your interest! Yes, you can do this by following the instructions provided here: https://docs.envytheme.com/envydoc/theme-license-information/overview/how-to-transfer-remove-an-envytheme-item-license/

Feel free to reach out if you have any further questions.

Regards

Thank you for your inquiry. Unfortunately, we do not have a discount for Black Friday at this time.

Regards

Apologize! This option is not available now.

Regards

Thank you! the last question) MWK to USD, USD to ZAR? like double exchenge. is it possible or not using only theme

Thanks for the message! Please follow the item doc to make the theme like our live demo.

Here is the doc link https://docs.envytheme.com/envydoc/tryo-theme-documentation/installation/

If you have any other queries, please submit a ticket on the EnvyTheme Support System so our support team can process your ticket.

EnvyTheme Support System: https://support.envytheme.com/

Best Regards

I have installed the theme. i want to know how to get sample page with transaction history and account balance.. Initially you said if i buy the theme its possible

Thanks! Please find the login/signup option to start the process https://themes.envytheme.com/tryo/customer-login/

Regards

Apologies for the delay! Yes, it’s possible to change the colors.

Best Regards

Thanks for your message! Please submit a ticket on the EnvyTheme Support System including a screenshot, so our support team will process your ticket.

EnvyTheme Support System: https://support.envytheme.com/

Best Regards

Thank you!

Thank you

the issue has been resolved, i updated Tryo toolkit plugin

i appreciate

Please, how do get updated Tryo toolkit plugin? my website is breaking once i activate the plugin, my website will break

Thanks!

Please follow the Theme and Toolkit update instructions from the link below: https://docs.envytheme.com/envydoc/tryo-theme-documentation/installation-and-update/theme-updates/

If you need further assistance, feel free to reach out.

Regards

I contacted envato support too to help me

Apologies for the inconvenience! Please allow us some time we are looking into this.

Best Regards

Good day! It seems you haven’t purchased the theme as the “PURCHASED” tag is missing after your account name. Please check other comments below from actual buyers and you can see the tag is showing after their name.

If you have any confusion regarding purchase, please contact with Envato support for further assistance.

Best regards

Thanks for the message! We have received your support ticket, and our technical team will reply soon.

Best Regards

Thanks for the message! We will try to update the theme within tomorrow.

Please submit a ticket on the EnvyTheme Support System if you have any other queries so our support team will process your ticket.

EnvyTheme Support System: https://support.envytheme.com/

Best Regards

Thanks! Please consider checking your Spam folder it might help you to resolve this.

Best

I have check my spam multiple of times but not there. Is there another means I can use to contact you?

Apologies! We are quite not sure what actually going on there as the customers are submitting tickets randomly without such an issue. Please double check your whole process it might help you to resolve this.

Best