276 comments found.
I am in need of an update
WordPress WPBakery Page Builder Plugin <= 7.7 is vulnerable to Cross Site Scripting (XSS)
WordPress Advanced Custom Fields PRO Plugin <= 6.3.8 is vulnerable to Cross Site Scripting (XSS)
Hello,
of course, the Theme will be updated soon, thank you for your feedback!
You can renew your item support if you want to get support.
Best Regards.
Hello, I am writing about purchasing and personalizing a template. I intend to use this template to build a website for a stonemasonry company that has projects in various fields (monuments and buildings). How does creating a portfolio look like? Is it possible to place several projects on the website, with a few photos (how many?) for each of them and a short description? Are there any limits to the number of photos or projects? Is it possible to place a video, e.g. in the ABOUT US tab? Does the template allow for adding new tabs or is it limited to existing ones? I am an amateur, this is my first WordPress site. I would therefore be grateful for your help.
Best regards, Katarzyna
Hello Katarzyna,
thank you for your interest!
Of course, you can create a portfolio with several projects and you can add how many photos, videos and tabs you want, as long as you have enough space.
Best Regards.
When using the accordion element in WP Bakery, I get auto scrolling issues when expanding or trying to view the sections of the accordion. It jumps to a different section of my webpage and makes it impossible to view the accordion contents as intended. Any help would be appreciated!
Hello,
thank you for purchasing!
It probably depends on some configurations.
Please, contact me via e-mail with more details and I will be glad to help you!
I remain at disposal for further assistance.
Best Regards.
My hosting company detected a malware file in your Essentials website template. Have you encountered this issue? It is important we resolve otherwise we’ll require a refund.
Malware file detected: 10/17/2024 10:42:02 – /home/u1756-lcozgnxnwjpd/www/brianb204.sg-host.com/public_html/wp-content/themes/essential/assets/scss/media/_tablet.scss
Hello,
thank you for purchasing!
I have never encountered this issue before.
It probably depends on your hosting provider. Please, try to contact their support service.
I remain at disposal for further assistance.
Best Regards.
Is there a way to make the parallax slide less dark? It’s too dark.
Hello,
thank you for purchasing!
You can use custom CSS.
If you need more support, you can contact me via e-mail.
I remain at disposal for further assistance.
Best Regards.
Can you help me with the code for that?
“What goes here?” { filter: brightness(90%); }
Hello,
of course. Where did you find that code?
You have to change the background color.
I remain at disposal for further assistance.
Best Regards.
I think it was here: https://stackoverflow.com/questions/53312727/parallax-site-with-darken-image-not-text
I’m still having issues with the code because I don’t know what class to call. Can you help with that?
Since the option for background-color is either black or white, I guess will have to use a filter instead.
Class? { background—color: none?; }
I am reading codes here:
https://dev.to/nazanin_ashrafi/how-to-darken-an-image-with-css-4f5hI’m getting confused. It would be nice if you’d just send the CSS for me to copy and make the image lighter.
Is this the code to override?
:root { —text: #1E1E1E; —primary: #000000; —secondary: #34E7E4; —light: #EFEFEF; —dark: #000000; —dark-light: rgba(0, 0, 0, 0.7); —background: #FFFFFF; —header-background: rgba(255, 255, 255, 0.9); —header-color: #000000; —footer-background: #000000; —footer-color: #FFFFFF; —font-size: 1rem; }
Hello,
yes, you can use the filter, but you have to consider the Theme you are using. In this case, you should change the background color.
You have to change the background color for this class: .main-top .main-content. If you want to make the image lighter, you should reduce the opacity, for example: rgba(0, 0, 0, 0.3).
I remain at disposal for further assistance.
Best Regards.
Thank you! Problem solved. .main-top .main-content{ opacity: 0.5; rgba(0, 0, 0, 0.5;)}
Hello,
you’re welcome!
I am glad to have helped!
Note that opacity, in that case, lightens the content too.
I remain at disposal for further assistance.
Best Regards.
The photo is toned to the right level now. All is well. Thanks for your instructions.
Hello,
great!
You can remove the code about the opacity, decreasing the last value about the background color (for example: background-color: rgba(0, 0, 0, 0.3);). In that way, the text would not be affected.
I remain at disposal for further assistance.
Best Regards.
hello, I need to remove the header, footer, and the “Essential” block that is taking over my landing page. how would I go about that?
Hello,
thank you for purchasing!
You can use custom CSS.
If you need more support, you can contact me via e-mail.
I remain at disposal for further assistance.
Best Regards.
Hello,
I can’t provide you full assistance here. You have to contact me via e-mail to get more specific support.
I replied you via e-mail.
I remain at disposal for further assistance.
Best Regards.
The “icon shortcode” on WPBakery Page Builder cannot be edit. When I click on it to edit it, it just keeps loading and loading without showing anything.
Also, I saw a question from someone below asking how to remove the black trans background on the homepage, and your answer was “to do it with a CSS”. Can you be more specific please? What do we need to do to remove it?
Hello,
please, follow the documentation and be sure to meet the requirements.
You can add custom CSS to apply some changes.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
Hello, your email address is no where to be found to send you separate emails for further discussions. Can you please be more specific in all of your answers to help both of us save time please? Like I said in my other comment, the link from the document does not work. I cannot click on any of the options on the left sidebar (general, installation, theme settings, short codes). Can you send me this document again via email please? You should have my email address already.
What is this custom CSS that you keep mentioning? Any specific detail/advise please?
Thanks.
Hello! Following up on this please. Thank you
Hello,
you can contact me via e-mail from my profile.
The online documentation works. You can scroll it to read it.
Regarding custom CSS, it depends on what you want to get. I can’t be more specific here, you should contact me via e-mail to get a specific support.
I remain at disposal for further assistance.
Best Regards.
Hello! Is there a way to also add a page for each scrolling section? For example, on the services section, I want to be able to click on each service option and it will take me to a separate page.
Hello,
of course, you can add links to other pages.
I remain at disposal for further assistance.
Best Regards.
and? How does this work? Can you please be more specific in all of your answers?
Hello,
you can add links in your pages. And you can edit the structure, if you want.
I can’t be more specific here, you should contact me via e-mail to get a specific support.
I remain at disposal for further assistance.
Best Regards.
The document included in the purchased package does not work. Is it supposed to load and give me instruction how to install this theme? I can’t click anything on the sidebar (general, installation, theme settings, short codes).
I have built a Wordpress website before with a different theme. And your theme is extremely confusing to work with. Please advise.
Hello,
thank you for purchasing!
The online documentation works. You can find the link in the item details.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
Hello. No It doesn’t work. It’s why I’m asking for your help… Please advise
Hello,
please, check it again. The correct link is in the item details.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
I can’t update the Plugin “Advanced Custom Fields PRO” and am asked to type in a licence key. Where can I find it?
Hello,
the plugin is included with the Theme. You have not to update it.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
Hi, I just bought the theme and went to Tools -> Import -> WordPress—> Install now and get this error: Fatal error: Cannot declare class WXR_Parser, because the name is already in use in /wp-content/plugins/wordpress-importer/parsers/class-wxr-parser.php on line 12
What do I do wrong?
Hello,
thank you for purchasing!
Please, follow the documentation and be sure to meet the requirements.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
How do I turn off the trans-black header banner on the theme. I want to use a pure white page, but the overlay makes all of the images quite dark.
Hello,
thank you for purchasing!
You can use custom CSS.
If you need more support, you can contact me via e-mail.
I remain at disposal for further assistance.
Best Regards.
HELLO,
I downloaded the theme for free with Envato, I don’t have the code but it’s registered. I have a problem with Icon Shortcodes.
If I want to edit it with the “WPBakery Page Builder” or under Pages in Wordpress, it still loads and nothing happens.
Do you know this problem? Where could the problem be and how can I fix it?
Thanks
Hello,
support and updates are not provided for free files. You have to purchase the Theme to get assistance and future updates.
Best Regards.
Hello,
no, you are not understanding the situation, I guess.
I am not Envato. The Envato policy is clear. The Theme works correctly, but support and updates are not provided for free files. It’s not my decision.
You can’t expect to have free Theme and support as well, with no limits. I am doing my best and my work is appreciated, as you can see in the reviews.
Best Regards.
You could purchase the Theme (supporting the author) and you will get assistance and updates. This is regular.
Otherwise you are free to uninstall it and change your site.
Best Regards.
Hi there,
we do have some issues with your theme, please advise. I am sorry that I have to put everything here…
1. Icon shortcode broken
The WPBakery element “icon shortcode” (used also in demo content) triggers a PHP fatal error when trying to add it or edit the settings:
Got error ‘PHP message: PHP Fatal error: Uncaught TypeError: key(): Argument #1 ($array) must be of type array, string given in /var/www/redacted/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php:128\nStack trace:\n#0 /var/www/redacted/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php(128): key(‘500px’)\n#1 /var/www/redacted/wp-content/plugins/js_composer/include/params/iconpicker/iconpicker.php(164): Vc_IconPicker->render()\n#2 /var/www/redacted/wp-content/plugins/js_composer/include/params/params.php(97): vc_iconpicker_form_field(Array, ’’, ‘vc_icon_shortco…’)\n#3 /var/www/redacted/wp-content/plugins/js_composer/include/helpers/helpers_api.php(819): WpbakeryShortcodeParams::renderSettingsField(‘iconpicker’, Array, ’’, ‘vc_icon_short…’
this obviously generates a 500 response and makes the UI show the loading spinner forever.
2. The scroll duration with the one-page setup is way to large (2500ms?), can it be customized?
3. For general dark design (black header background and dark header image) we selected a white brand image at the top left. This gets inverted to black on scroll down – which makes is pretty much invisible. Any chance this can be customized?
4. Is there a way to customize the link hover color(—secondary?) ? With our dark design the light blueish highlight color (#34E7E4) is not that pleasing.
Thanks for you support!
Regards
Hello,
thank you for purchasing!
Please, follow the documentation and be sure to meet the requirements.
Of course, you can customize the Theme.
Anyway, you should contact me via e-mail to get specific support.
I remain at disposal for further assistance.
Best Regards.
Thanks for your reply, I recommend to note your preferred support channel in the description as themeforest.net tells your commercial support is through comments only. I’ll resend my inquiry through your profile page’s contact form.
Hello,
thank you for your feedback!
The commercial support is not technical support. Anyway, the “Support” tab indicates that I provide limited support through this item’s comments. So the support through comments is limited. You should contact me via e-mail to get detailed support.
Best Regards.
Hi Riccardo! I have had an issue with the theme since I originally installed it that I just haven’t dealt with. On the homepage we have the “Portfolio” section using Custom Post Types. This section will only show 6 posts, never anymore. I’d prefer not to use the “load more” button. Is there a way to show all 9 images, not just 6? Thank you. https://parlourhairboutique.ca/
Hello,
thank you for purchasing!
You can load more than 10 projects increasing the number of blog posts to show in “Settings > Reading”.
I remain at disposal for further assistance.
Best Regards.
Hey there! We got some issues with the “custom post types” field in WP Bakery…it seems that it isn’t editable: when I select a specific category and click on “Save” nothing happens…it almost seems that it’s the save button that doesn’t work.
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Hello, i install this theme but nothing appear.
Can you help me please?
Best Regards
Hello,
thank you for purchasing!
Please, follow the documentation and contact me via e-mail if you need more support.
I remain at disposal for further assistance.
Best Regards.
Thank you. Everything seems to be ok now! Best regards
Hello,
great, you’re welcome!
Best Regards.
Hi! Is it possible to change the navbar section by keeping it light?
Hello,
thank you for purchasing!
Of course, through a custom change.
I remain at disposal for further assistance.
Best Regards.
Hi, Is this theme compatible with WordPress 6.1.1? Thanks
Hello,
yes, of course!
Best Regards.
Hi, I bought the theme yesterday and I am trying to get in touch via support but it keeps telling me I have an invalid purchase code. Is there any other way to get some assistance? It is actually the same issue as Spicefluency had below with the icon shortcode settings not loading in wpbakery. Thanks
Hello,
thank you for purchasing!
Where are you trying to get support? Please, send me a screenshot of the error message. You have to contact me via e-mail to get support.
I remain at disposal for further assistance.
Best Regards.
Hi, it took me to open a support ticket on docs.vlthemes.com, where should I find your email from? I have sent you an email from your profile on here but can’t attach images. Thanks
Hello,
that is not my Theme, you got confused.
You can contact me from my profile. You will be able to attach files after my response.
I remain at disposal for further assistance.
Best Regards.
Hi, “Ok, the hamburger menu goes back correctly when you click again on the hamburger menu.
I remain at disposal for further assistance.
Best Regards.” Is there a chance to repair this bug? After i click any positon on mobile menu i heave to clikc on the X to shut down the menu. Also the submenu doesn’t work.
Hello,
the hamburger menu works correctly. You have to click on the close icon to close the menu.
Best Regards.
