1797 comments found.
Hi, are we allow to update the default page layout for mphb_room_type? As I would like to have my own design layout for room detail page
happy to help! Can you please create a ticket for us?
Hi, here you go the ticket #3631833
Thank you!
Hello – do you intend to design any of your templates with Elementor Containers? The sections are outdated now, and I am refeshing a client site from 3.X, and would really love your main hotel theme converted to Containers. If we have to do it ourselves, that is fine – but you should consider updating some of your demos to Containers! Much better experience.
Thank you! Yes, the Camping demo is all containers. We will be upgrading soon.
So it is! Unfortunately that one is too different to your classic Hotel / Chalet for me to get much use out of it. Is there an ETA for an updated Hotel or Chalet for containers? If it’s in the next 30-45 days, I can hold off doing it myself. Thanks for a great theme.
Mike, can you reach out to us directly?
https://themeforest.net/user/themovation#contactI need to change the language of the website, how can I make everything appear in Spanish? Thank you. Great work colleagues.
Thank you! Just one in one language or multiple?
Hi
I have trouble updating Plugin “Hotel Booking”.
Installed version is 4.7.3.
Minimum required version is 4.9.1.
When I try to update in required plugin, nothing happens but a message appears “plugin is up to date” but is obviously not.
Newest Theme Version i installed:
BellevueVersion: 4.2.4
Thank you for your help and best regards
Happy to help! Please send us a ticket: https://themovation.ticksy.com/
Greetings, I have a hostel and a camper area.
I have 3 needs: 1) sell 10 daily beds with various price ranges (I don’t need them rooms) 2) I have 5 daily camper sites to see. 3) I have 1 workstation to be divided into 12 2-hour appointments in a single day (e.g. from 9-11, 11-13, 13-15, 15-17, 17-19 etc.).
I need all 3 needs not to overbook and everything to work with woocommerce payments.
Can the plugin work for me? Thank you
Thank you for your interest.
1 – Yes, you can do this with the theme / plugin, 2 – Yes, you can also reserve camping sites. 3 – We have a separate plugin for this. It is also bundled.
Let us know if you have any questions.
ISSUE: Transparent Mobile Menu
I am having trouble with the hamburger menu. I see now here that other people have had the same issue where the mobile menu has become transparent. All of my sites are having the same issue. Also the font has now changed on all of the menus, not just mobile.
It has now been more than one month since I contacted support regarding this problem. I’ve received a few responses that only delayed the issue. Public Ticket #3594721
29 days ago “marmdm” commented here with the same problem and it seems they have received support and their mobile menu is fixed! See: https://www.dimoracagnazzi.it/ . Can you please advice! How to fix my sites?
BTW, “marmdm” mentioned that their support had expired while mine is up to date plus I have paid for 5 licenses but have yet to receive any real assistance. I’m so disappointed. I have been able to receive support in the past.
SIDENOTE: I have not made any customizations nor do I wish to mess with the code. I have done so in the past with other themes that just end up with errors after updates. Everything is up to date.
Thank you! Yes, the issues has been fixed and we are rolling out the fix in the next 48 hours. 
Hi again, it’s been 16 days since your last message and a few months since the issue began. My mobile menu is still not been fixed. I have yet to see an update on the envato plugin. Somewhere else I should be looking?
We replied to your ticket. There was some confusion about the update, but there is info in your ticket now. Thanks for posting.
Hi, I need to register my theme. For some reason it failed even though it was registered. I dont have support time left and this should not be support ticket like it is suggested to some others. This is the issue that should be resolved regardless of support time left or not. So can you please help me register my theme again without me having to purchase support…
Sorry that you are running into issues.
Can you please create a ticket for us?
https://themovation.ticksy.com/Hey, does your theme support Github Pages? can I set up the theme there? If so, how?
Hm, that’s a great question. Have you run WordPress off github pages before?
We do have HTML version as well.
Hi, I’m interested in your topic. One question: is it possible to synchronize the theme’s booking system with booking.com and airbnb? In order to avoid overbooking situations. I await a response before proceeding with the purchase. Thank you
Thank you!
Yes, syncing with airbnb and booking.com is easy.
Let us know if you have any questions.
Hello, I want to renew support, is there any other option for the length of support? I see it just 6 months only
I think it’s just a 6 month renewal. During checkout there may be a way to add more time.
Let us know if you have any questions.
Hi guys!
Is it possible to synchronize a Google Calendar?
Thanks Sebastien
It should be because Google Calendar use iCal. Right?
Thank you for your response. Do you have an instruction manual for this? The documentation is very concise. Thank you, have a good day. Regards, Sebastien
Thank you! Yes, please see. https://help.bellevuetheme.com/article/259-can-i-sync-with-airbnb-vrbo-and-booking-com
Hi guys. Thank you for the response, but the documentation is limited to these two sentences: ‘Can I sync with Airbnb, VRBO, and Booking.com? Yes. We include a two-way sync so that you can keep your calendars synced across multiple platforms.’ It’s a bit brief… Regards Sebastien
Thank you. It’s pretty much the same setup for all external calendars. Please see:
https://help.bellevuetheme.com/article/187-how-to-sync-your-booking-calendarDid that help?
Hi guys! Thanks, everthing is OK with the calendar I am encountering an issue with your plugin. Specifically, when I add a new service, it does not attach to the existing rooms or types of accommodation. Could you please assist me in resolving this problem? Thank you in advance for your help. Best regards Sebastien
Hi i have raised a ticket please help me
Thank you. We are looking into this now.
thanks you.. please help me soon.. client is waiting for project delivery. also do you provide theme setup for a cost..?
Yes, we can set that up for you. We have a service for that.
oh thank you. could you please check my ticket.
I believe that we replied to it.
Building a site for a single accommodation. I have followed the instructions on your knowledge site here: https://help.bellevuetheme.com/article/181-hotel-booking-for-single-property-or-single-room
But I can’t see a “Accommodation Availability Calendar widget” or “Accommodation Booking Request widget” – under appearance/widgets – should I be looking somewhere else?
Hmm, you are editing in Elementor? Do you have the Aloha Plugin installed ?
Sorted it. Thank you
Fantastic
Hi, I am setting up new wordpress installation on new domain and I am getting error “Registration failed” when I try to register your theme. I don’t remember the testing domain I have register your theme with and that wordpress is not existing anymore. Can you help me with that please?
Happy to, please reach out to our support team here: https://themovation.ticksy.com/
I can’t use your support anymore but my theme license should be possible to register anyway. Right?
Hi, I bought your theme some time ago. I didn’t use it for my main website. I was just testing on the testing domain. I came back to your theme because you have added many new theme options. I am surprised that I can’t register the theme anymore after a new installation using the code I got from you. Can you tell me why the code doesn’t allow me to register the theme anymore? (My support has expired but license not I hope?)
can you simply clear my previous registrations please?
Thanks. We can try that. Can you please create a ticket for us so we know your purchase code? Please do not post it publicly.
https://themovation.ticksy.com/Hello, I posted a ticket relating to calendar problems and I am impatiently awaiting your return. thank you very much
Thank you. We will review that today
Hello. Is it possible to book packages and offers or does the theme include only room booking?
Yes, you can book add ons and extras for sure.
Hello! I submitted a support ticket a couple days ago, no replies, I get notification for “Automatic updates, premium support and one-click template imports.” yet the theme is registered, I have updated my support, yet not getting replies. Please help!
Still no reply?
Sorry for the delay. We are getting to your ticket very soon (next 4 hours)
Thank you soo much, I know the delays are not the norm for you guys!
That’s very true. We are backlogged but it’s all getting cleared up.
Completely understand! Excellent to hear getting it all cleared up! Thank you for the resolve on my support ticket!
You are very welcome. Happy to help
Can I sync with Airbnb, VRBO and Booking.com?
Yes. two way sync included.
Hi, I’ve updated the theme, and my mobile background color got totally transparent…I needed white back again, for reasons of readability on the photo… sticky header doesn’t work anymore…My support is expired, hope you can help me, if you want to check the mobile menu website is https://www.dimoracagnazzi.it/
Thanks for reaching out. Sorry that you are having issues. Can you please reach out to our support team?
https://themovation.ticksy.com/Hello, I would like to synchronize the room calendars with booking.com. When I copy/paste the calendar url from WP administration to booking.com, I get the following message from booking.com “This iCal URL is invalid. Please try again” Thank you for your feedback Titok
Thank you. Are you using a maintenance plugin? Is the homepage accessible?
