667 comments found.
Good afternoon, I’m trying to update the Riode theme to the latest version and I’m getting Fatal Error on the website. Is everything ok? I don’t really know what’s going on, but I’ve had to restore the website 3 times and it hasn’t updated any of them.
What can I do?
Hello, @calzadosfal,
Thank you for your report! We will investigate the issue in our theme and work on a fix as soon as possible. We appreciate your patience.
Regards don-themes.
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Recently downgraded from the newest version 1.6.15 to 1.6.14 because it rendered the site useless. Curios if ya’ll are getting other comments regarding this? Thankfully we have backups and were able to restore the site.
Hello, @tyeweldon,
Thank you for reaching out! If you encounter any issues related to the theme or plugin updates, please contact us through our support system. Include your site’s WP Admin URL and credentials so we can assist you effectively.
Regards don-themes.
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Hi guys, I updated my website yesterday but after the auto update was done my site does no longer show. I have this error in my error log: PHP Fatal error: Uncaught Error: Call to undefined function getMessage() in /home/xxxxxxxxx/public_html/wp-content/themes/riode/inc/general_function.php:808
A year or so ago I had the same kind of issue and you told me to replace some files. But I can not remeber exactly which files I should replace. So I was hoping you could tell me which folders from the downloaded archive I need to upload overwritting the current ones.
Thanks in advance!
Hello, @GRFoxhound,
Please reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to take a closer look and assist you. Thank you!
Regards don-themes.
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Hello,
I have two sites, a preproduction site and a production site.
How to do updates in preproduction if the key is linked to the production site?
Thanks
Hello, @cppresse92,
Regarding your concern about the test/local site usage license,
Please follow the steps listed below:
Install the theme on the test/local site.
Register the theme with the purchase code on the test/local site.
Use the test/local site.Before migrating the test/local site to the live/final site OR using the license on the fresh new WordPress on the final/live site, you have to deregister the license from the test/local site by navigating to Udesign >> Theme License.
Migrate the local/test site to the live/final site OR Install the theme on the fresh new final Live site.
After that, you must register the theme again on the final/live site using the same purchase code.
It should work.
Regards don-themes.
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Hello,I am trying to import a demo from the template library but this error message:” security issue found! Please try again later”.How can I solve this?
Hello, @eliasgitonga436,
Navigate to the Dashboard >> Riode >> License >> Then disable the license from there and then activate the license again after that check back to your site after clearing the browser cache.
Regards don-themes.
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Hello, could you reset my license as I have no access to samir.by site?
Hello, @mastakby2,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Hi, I need to reset my license code starting with b92219. The previous site is not using riode theme anymore.
Also, the theme’s reset password function is not sending reset password e-mails.
Hello, @arymaynart,
The purchase code “b92219” is used on the site: https://catalogo.nohau.com.br/ and it is the live site and already using Riode theme: https://postimg.cc/p9fp9ZZv
Please note that one single license is for the one single live URL only, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well, so using the same license on multiple sites is against Envato policy.
If you wish to use the same theme on the new site, you should have to purchase the new license.
And about the reset password email, I have sent it to your email from the system, please check your email and follow the instructions provided in that email, please do not forget to check the SPAM folder as well.
Regards don-themes.
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Yes indeed. Forgot about that site and i apologize for that mistake. I’ve just bougth another license. What about the “send mail” problem? The user is not receiving e-mails when creating new accounts neither when trying to reset password. When i use wp-login.php reset password link, e-mails is working just fine.
Hello, @arymaynart,
Thank you for your understanding and your purchase!
Regarding the password reset email not being received, this issue is related to WordPress and WooCommerce rather than our theme. We recommend reviewing your settings and following the instructions in the articles and threads listed below, as they should help resolve your issue.
https://wpmailsmtp.com/wordpress-not-sending-password-reset-email/
https://www.mail-mechanic.com/password-reset-fixes
https://wordpress.org/support/topic/issue-with-customers-not-receiving-password-reset-emails/
Regards don-themes.
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I CAN’T PUT MY ACTIVATION CODE! WHY? IT SAYS FATAL ERROR.
Error Details
An error of type E_ERROR was caused in line 168 of the file /home/mayoris5/public_html/wp-content/themes/riode/inc/admin/admin.php. Error message: Uncaught TypeError: vsprintf(): Argument #2 ($values) must be of type array, string given in /home/mayoris5/public_html/wp-content/themes/riode/inc/admin/admin.php:168 Stack trace: #0 /home/mayoris5/public_html/wp-content/themes/riode/inc/admin/admin.php(168): vsprintf() #1 /home/mayoris5/public_html/wp-content/themes/riode/inc/admin/admin.php(145): Riode_Admin->get_api_message() #2 /home/mayoris5/public_html/wp-content/themes/riode/inc/admin/admin.php(369): Riode_Admin->check_purchase_code() #3 /home/mayoris5/public_html/wp-includes/class-wp-hook.php(324): Riode_Admin->check_activation() #4 /home/mayoris5/public_html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters() #5 /home/mayoris5/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #6 /home/mayoris5/public_html/wp-admin/admin.php(175): do_action() #7 {main} thrown
Hello, @heyaxsa,
I can confirm that your purchase code is already registered on this site: https://tuwholesaleusa.com/password.
As per Envato policy, a single license is valid for one live URL only. This applies to all themes on ThemeForest, so you may want to verify this with Envato as well.
If you’d like to use the theme on a new site, you’ll need to either purchase a new license or unregister the license from the old site before transferring it to the new one.
Regarding the Fatal error, please reach out to us through our support system with your site’s WP Admin URL and credentials. This will allow us to investigate and assist you further.
Regards don-themes.
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That website is not mine since 2022. And I can tell the new person is using SHOPIFY. So how is these theme linked with a shopify store if is for wordpress? How can i get this resolved?
Hello, @heyaxsa,
Thanks for the confirmation, I can confirm now that the site is on Shopify, so now I have reset your purchase code, please try to re-register your theme again with the same purchase code.
Regards don-themes.
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I am writing to express my frustration regarding the license restriction I am currently facing with your theme. Initially, I installed and activated the theme on my domain danamela.com.bd. Unfortunately, due to unforeseen circumstances, I no longer have access to that domain. However, when attempting to use the theme on danamela.com, I encountered a roadblock because the license is tied to the previous domain.
As you may know, .bd is a country-specific domain, and it is not uncommon for businesses to secure both the local (.bd) and global (.com) versions of their domain names. This ensures brand consistency and security. Imagine if I had only secured danamela.com.bd, and someone else took danamela.com—this would be a significant business risk. Given this, it is crucial to have flexibility in domain usage, especially when circumstances force a change in the primary domain.
The current situation is not just inconvenient; it reflects poorly on the theme’s licensing workflow and customer support. It is unreasonable to restrict me from using the theme on danamela.com when the original domain is no longer in use. Such practices are disappointing and do not align with the professional standards I expect from a reputable theme developer.
I urge you to reset the license immediately so that I can use the theme on danamela.com. Failure to do so would only add to the dissatisfaction and could potentially affect my willingness to recommend your product to others.
Please address this issue promptly.
Hello, @abdul_wajed,
First of all, you have to read and understand the Envato licencing policy, its not specific or related to the theme: https://themeforest.net/licenses/standard
One single license is for the one single live URL only, this is Enavto policy and with all the themes on the ThemeForest, you may wish to confirm with Envato as well: https://www.envato.com/contact/
Now about your license: I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Has anyone figured out how to disable the Newsletter Popup?!!! Support is giving me the same answer I’ve found here in the comments, but it’s not accurate. I’m running Elementor… I go to Riode > Templates Builder > Popup Builder > and edit the popup with Elementor. It says to look for a Diamond shaped icon called Riode Settings and that Display Conditions can be found there. BUT THERE’S NOT diamond shape anything that says “Riode Settings”.
Hello, @rexolio,
We have already solved and replied to your support ticket with video instructions here #46033, please check our reply there and then reply back to the ticket accordingly.
Regards don-themes.
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Hello, good morning, Could you please check FOOD 2 demo ? Mobile menu is not visible. I tried to change the options from Elementor but it still not showing. Thanks.
Hello, @tasos92,
We’ve responded to your support ticket #45961. Please review our reply and respond to the ticket as needed.
Regards don-themes.
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I can’t activate the theme on my website, i have my purchase code , why show me this message, thank ? https://prnt.sc/H5SlMXtDkKpl
Hello
I fixed the error, but now i saw the real problem : https://prnt.sc/Td2LdYkVZPSY , can you remove fraddyshop.com from my the licence , please . I’m not using this domain any more..
Hello, @fruch17,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards don-themes.
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Hello,
We’ve noticed that in the product categories, the category link was being repeated unnecessarily, which doesn’t have a very good impact from an SEO point of view.
https://snipboard.io/h7qVHW.jpgCan you tell me if it can be deactivated from the theme options?
Thank you.
Hello, @JVJH44,
Please navigate to Riode >> Theme Options >> WooCommerce >> Product Type and uncheck the “Category” item to show, please refer to this screenshot: https://pasteboard.co/aiqYNFXxYk7P.png
Regards don-themes.
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I don’t know if this is a bug or not an existing feature. In the Customiser, when I switch to Tablet or Mobile View, Options are still showing Desktop view values.
I noticed this when I went to
Customising > WooCommerce > Product Type” Menu.
Desktop view: “Products per row”: set to 3.
I switch to Mobile View:, I want to set “Products per row” to 1. But I can’t because options seem to be single global options for every view.
Hope this makes sense. Sort me out. Kind regards
Hello, @servonyx_dev,
Please share your site’s shop page URL
This can be solved with a little CSS code.
Regards don-themes.
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Hi,
Product titles displayed in the shop page are shortened/cut off to fit in the product box. When searching for a product via Search Bar, the full product title gets displayed.
I have looked everywhere for the setting. I expected it to be in “Customising > WooCommerce > Product Type” Menu.
How do I enable “Display Full Product Title” in the shop page?
Let me know, thanks.
Hello, @servonyx_dev,
Please copy and paste the below given CSS code to Riode >> Theme Options >> Custom CSS and check back to your site after clearing the browser cache.
.woocommerce-loop-product__title {
white-space: normal !important;
}
Regards don-themes.
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Thanks, I search these comments often to find fixes for issues/requests other people are also having. It’s very helpful. Great support!
Hello, @servonyx_dev,
You’re very welcome! I’m glad to hear that the comments have been helpful for you. If you have any more questions or need further assistance, please don’t hesitate to reach out. We’re here to help!
Regards don-themes.
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Hi, documentation is down.
Warning: mysqli_real_connect(): (HY000/1045): Access denied for user ‘dthemes_molla’@’localhost’ (using password: YES) in /home/dthemes/public_html/wordpress/riode/wp-includes/class-wpdb.php on line 1987 Access denied for user ‘dthemes_molla’@’localhost’ (using password: YES)
Error establishing a database connection
Hello, @abreocorp,
Thanks for your notify, I have forwerded this problem to our development department, they are working on it and soon it will be fixed, please be patience, Thanks for your understanding.
Regards don-themes.
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Hello Donald,
We regularly get warnings about outdated copies of the theme when Woocommerce updates,
One that persists is :
- /woocommerce/archive-product.php version – 3.4.0 is obsolete. The kernel version is 8.6.0,
Otherwise the recent warnings are these:
- riode/woocommerce/myaccount/orders.php version 8.5.0 is deprecated. The kernel version is 9.1.0, - riode/woocommerce/single-product/product-image.php version 7.8.0 is deprecated. The kernel version is 9.0.0,
Thanks for reading.
JVJH
Hello, @JVJH44,
For the WooCommerce outdated templates: that is because of the WooCommerce Major update just released a couple of days ago, Our developers working on compatibility with the latest woocommerce version.
And wait for the next theme update, it will be released soon.
Regards don-themes.
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I just installed the theme and plugins and my site looks like this https://ibb.co/HCy36jB What is the problem?
Hello, @Jays0,
Could you please contact us through our support system? Kindly provide your site’s WP Admin URL and credentials so that we can investigate and assist you further.
Regards don-themes.
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Hi, the images of the studio are not loading 
https://i.imgur.com/XzJQjWC.png
Check if you enabled a hotlink or something similar that is blocking the loading. Please, thanks!
Hello, @abreocorp,
We sincerely apologize for any inconvenience this may have caused. We want to inform you that the issue you are experiencing is also present on our test sites. Please know that we have reported this issue to our development team, and they are actively working on resolving it. In the meantime, we encourage you to continue using your site and its features. Rest assured, this issue will be addressed and fixed in the upcoming update. We apologize once again for the inconvenience and appreciate your patience and understanding
Regards don-themes.
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hi, i need information about update my theme is possible? Because I’ve bought at 2020 or i need to purchase another license? ty
Hello, @desarrollocasalindao,
Thanks for your contact, your Envato profile (desarrollocasalindao) shows that you did not purchased the theme with this profile, so you need to purchase the new license of the theme now to use it.
Regards don-themes.
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