3085 comments found.
Hello Support Team,
I’m reaching out regarding two issues related to your WordPress theme (purchased two months ago):
1. Verification Link / Support Access Issue
I’ve attempted to contact your support system multiple times, but it repeatedly states a verification link has been sent to my email. But no verification email has arrived (checked spam/junk folders as well).
2. Custom Taxonomy Filter Missing in Elementor
We Created a custom taxonomy named “country” to assign country and region to posts. On the homepage, attempting to use Elementor’s “Edit with Elementor” to add a filter for the “country” custom taxonomy ( Post source and heading), but the option is unavailable. Please assist to have the custom taxonomy item appears in Elementor’s filter/widget settings. Thanks
Hey,
Thanks for getting in touch.
Please note we offer support via our support site only so we’ll want to resolve your issue with verification email. It’s being sent to green**199@gmail so make sure you’re checking the email. Further, please get in touch via this contact form so that we get you support access ASAP.
Cheers.
I checked the email( green*99@gmail) and its spam but I can’t see the verification link? can you manually email me the verification link.
Hi team- simply your reset password is not working in this link “https://theme-sphere.com/wp-login.php?checkemail=confirm” . It does not send the link for verification and creating new password… Anyway, can you please have someone from your team reach out to us via our registered email (green**99@gmail) to add filter available for custom taxonomy. Thanks
Hello! For a few months now, my site has been warning me that the “smart-mag/woocommerce/loop/pagination.php of version 3.3.1 is out of date. The core version is 9.3.0”
Will you be releasing an update to resolve this warning? I understand it’s not critical, but it keeps warning me every few days about it and it’d be nice to have the latest version there.
Thank you!
Hey,
It’s a false positive as nothing was changed in the template. Only the version tag needs updating in the file. We’ll add it to the next scheduled release in the next few weeks. If you need a solution now, please get in touch with our support to update the version tag.
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
There is a “Subscribe” button. I click on it, and there’s nothing in response = https://.......com/# A ”#” was added at the end of the link. I want to connect Patreon How do I insert a link?
What is the name of the main HTML file?
Many thanks to all those who are not indifferent for the answer.
Ah.. I already found it, thanks
Good morning, for a future purchase we will need a theme that manages Ads with related images in an intuitive and simple way. We will be inserting many advertising banners on the home page. Which is the time that has the most ad spaces? Furthermore, are the images of the articles/posts managed automatically or are there specific measures to follow? A thousand thanks
for example we were interested in this: https://smartmag.theme-sphere.com/national-press/
Hey,
Thanks for getting in touch. You can insert as many ads as you want in the homepage as it’s built using a page builder where you have the flexibility to create any ad placement. For the article images, you just have to upload an image that exceeds a particular dimension at least, depending on the layout you use. The cropping and resizing to fit is automatic.
Cheers.
Hey folks,
Can we do a left sidebar?
I only see an option for a right or no sidebar.
Left would be awesome.
Hey,
Thanks for getting in touch. You can create a sidebar of your choice on home, archives but this option isn’t currently available for single post. It’s on our roadmap for the future. For now you can get in touch with our support to get a bit of CSS for this. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, I’m going to buy your theme. There are 3 questions: 1. Does each of the themes shown in the demo have a dark version? 2. Will I be able to change the fonts? 3. Will I be able to change the colors of the theme?
4. If I like several elements from one smartmag demo theme (like header or slider) and a body from another smartmag demo theme, will I be able to combine them and create the variant I want?
Hey,
Thanks for getting in touch. To address your questions:
1. You can enable the dark version on any demo by either importing a header that has a dark switcher, or by customizing the header to add the dark switcher option.
2. Yes, you can adjust the fonts through customizer.
3. Yes, there are lot of color settings in the customizer.
4. It’s possible to use elements from one demo in another.
Cheers.
Hi, i don’t see schema markup for books. Is it integrated ?
Hey,
Thanks for getting in touch. We don’t have specialized schema for books exclusively. A more generic schema may be used instead or you may use a third party schema plugin. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi, instagram widget does not work…can you help me please?
Hey,
Thanks for contacting us. We recommend this plugin for the instagram widget for now. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
I like the theme because it is very fast and I bought it (from another account), but for a long time I have been waiting with great confidence that you will add the possibility of making custom post layouts, like we have in archives, header and footer.
Maybe in the next update?
I am waiting with great interest for a response. Thank you!
I would like to find out if the theme can do the following before I purchase. I want to use YouTube links as posts and not the default WordPress posts
Hey,
Thanks for getting in touch. Sorry we don’t have this feature by default, you may have to use a plugin like “Page Links To”.
Cheers.
Hello everyones. Someone can help us to modify the box text in Smart Mag Newsletter widget? We’re unable to translate, where to?!?
Hey,
Thanks for getting in touch. Our support will assist you with this. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Good day,
will work switch dark and white mode with every example? So here too?
https://smartmag.theme-sphere.com/friday-mag/I like this demo realy but with dark mode will be better. 
Great. After 7 Days no answer.
So.. no support here?
Hey,
Sorry but we offer support via our support site only. Our support team will guide you on how to add add the dark mode switcher in the header – or you can use one of the pre-made headers that already have the dark mode switcher.
For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Thank you very much!
Can you tell me where to change the font and typography settings of the Main menu and the Footer Menu?
Hey,
Thanks for getting in touch. You can change the menu typography from the the customizer from the header section. Please get in touch with our support for detailed guidance. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Gostaria de ajuda para remover meu tema de um site para que eu possa usar em outro. atualmente está no site: https://techtimes.com.br/
E gostaria de usar no investtimes.com.br
Hey,
Thanks for getting in touch. You can simply use it on the new site and old one will no longer be considered active. For further support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Hi
Can you provide us with demo access for 2 days? just to check the site builder before the purchase.
Hey,
Thanks for getting in touch. Unfortunately, due to security reasons and Market rules, we’re not able to provide temporary demo access.
Thanks.
Hi, I bought this theme few years ago and didn’t update it. Now I see that slider is not working. Could you please tell me if I update the theme will I loose my modifications? And how can I update it? Any manual?
Hey,
Thanks for getting in touch. It would depend on which version you’re running. Our support can guide you on this or you can check our docs and support site for the update guide. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
Is Elementor or another page builder required for this theme, or can I use it with just the Gutenberg editor?
Hey,
Thanks for getting in touch. All of our demo homepages are built using Elementor. Elementor is not required or loaded for any other posts or pages, but it’s used for homepage.
Cheers.
Are there any source-via and TOC options for a single post or back-to-top option? if not, do you have any plans for the future?
Hey,
Thanks for getting in touch. We don’t plan to add source-via as this is best done within the post. With new block editor it’s quite easy to do nowadays and there haven’t been any requests for it so far. For back-to-top, it’s under consideration for future but some of our users already use lightweight free plugins for this. For TOC, it’s planned for future. For now there are many great free lightweight plugins that can be used.
If you have any feature suggestions, please add them via this form so we can keep track of demand.
Cheers.
Hello,
The Bunyad Widget for Instagram does not seem to work. Can not get access token any more, the olda token does not work – that is the insta pictures do not appear any more in the sidebar on my site.
Can this be the reason? (see below)
On September 4, 2024, we announced the deprecation of the Instagram Basic Display API.
Starting December 4, 2024, all requests to the Instagram Basic Display API will return an error message. We recommend that you migrate your app to the Instagram API to avoid any disruption to your services.
https://developers.facebook.com/docs/instagram-basic-display-api/overview#long-lived-access-tokensCan you please update the bundled Bunyad Widget for Instagram?
Best regards,
Hey,
Thanks for getting in touch. We’re aware of this issue and it has affected a subset of our users. We are currently waiting for new app approvals from Meta. Unfortunately, there isn’t a precise ETA available as Meta review process is unreliable. We’ll release an update once it’s approved by Meta.
Cheers.
Hello,
I’d like to know where the page comes from : ?spc-el-layouts=smartnews-categories
because google finds it and indexes it and I don’t want it to index this type of page, where can I find it to delete it.
?spc-el-layouts=smartnews-categories
Hey,
You can adjust the SEO plugin to exclude these CPT. Perhaps the SEO plugin is including it in SEO. Please get in touch with our tech team. For support, please create a topic at our Support Site – if you have activated the theme license, you should already have received your support password via email (you can use Login > Forgot password? link to get a new one).
Cheers.
