371 comments found.
How do I change the font size of the menu buttons? Also for the mobile side of things how do I make everything white and have my logo black and the hamburger menu icon black? and how do I have the menu background white and words black? my site is www.evnte.co
I sincerely hope it’s not the case, but it looks very much like this theme has now been abandoned. Very sad, because it is excellent. Check out the support forums, and even imaginem website. 
Hopefully they will be back soon, after a restructure or whatever.
Is it possible to disable the download button on the gallery when an image is fullsize? I have enabled right click block, but there’s still the option to download from the expanded gallery view
Hi, this is a pre-sale inquiry. Regarding this demo page: https://imaginem.site/blacksilver/about-us-ii/
There is a feature of the Instagram feed on the footer. Does the plugin use the most recent images, most liked images, etc? What criteria is used by this feature to pick the images shown on the website?
Hi, any updates, please?
Any updates, please?
Hi, are there any theme support that can assist me, please?
Hi Support Team, I hope this message finds you well. I’m writing to ask for assistance regarding the preloader on my website. I can see that the theme options allow me to change the preloader style, but I can’t find any option to disable it completely. Could you please let me know how to turn off the preloader entirely? Thank you for your help. Best regards,
When do you plan to update that theme? It’s been a while since the last update.
hi, im interested in this theme. is it possible to have the proofing gallery linked to the shop. eg. client accesses the selected gallery, selects which photos they want to purchase and goes to checkout?
Hello, I’m facing an issue with Demo Import, and I’m unable to use the account I registered on your support forum because I am not receiving any confirmation email – I even tried resetting password and received nothing.
My username is mahdi_alkhatib, your speedy response is highly appreciated.
Hi, Could you send a request to us using the same account you purchased the theme with. This username doesn’t verify for theme purchased.
Thanks
Hi, I installed and imported your demo data but all which got imported is ‘shop’ pages. None of the other pages are being imported, I tried multiple times. Please help.
I also posted on support but no reply… If data/pages cannot me imported, can i please ask for my refund back?
Hello, I am using the Blacksilver theme in version 9.7. As soon as the page goes into responsive mode, the logo is moved to the left above the hamburger menu. The page can also be moved slightly to the left or right on a smartphone. Is this a known issue? When I open the shop, the problem with the logo still exists, but the page content is now fixed in place. I would appreciate some help.
THX Thomas
Hi Thomas, Sorry to hear about the trouble. Could you provide site url to check on this. Send a message via our profile link.
https://themeforest.net/user/imaginemThanks
Hello,
I have been happily using your theme for a couple of years. I now discovered that ChatGPT is not able to read the content of my site which is pretty bad nowadays. ChatGPT says there is a 500 internal server error. So I first checked my hosting but everything looks fine. I then checked other Websites that also use BlackSilver and ChatGPT can’t read a single one. So it is rather unlikely a server problem. Do you have an idea why this is the case? What is the workaround?
Thank you! Phil
Hi Phil, a 500 internal server error means something was wrong with your site. It could be that the server might be preventing GPT to scan it. Servers can do this. Please contact your webhost if you see server specific errors.
500 error is a broad level server error which hides specifically what type of error it is for security reasons. You can contact them and ask them for details.
Thanks
Hello, I have a question before purchasing: Is it possible to add video to portfolios or galleries? Thank you!
Sorry, that’s not currently supported. Thanks
I am not getting the password email to the support website after registering. I have even tried forgot password link, but I do not have an email. I have checked in the junk email as well.
Hi, Could you send an email via our profile with the username and email address you used to register for us to check.
Thanks
Love this theme! Still setting it up but it has made my site look and function way more professionally! I am saving money on the proofing gallery alone! Thank you!
I do have a question, is there anyway to count how many times a photo has been downloaded? Or, how can I make someone register in order to download?
Also, I forgot, I can’t figure out how to protect images in my gallery (not proofing) from being right-clicked or how to make the photos available for purchase
Hi,
Currently no, there is no method to check how many times an image has been downloaded.
Currently there is no feature that allows user registration and then download. You’ll need to a username management module to get this done which isn’t there in the theme.
You can enable/disable right click block via customizer.
Customizing ▸ General ▸ Right Click Block
Thanks
Hi, how do i get the current version of the theme? i have version 9.6 installed but there`s already a newer version right?
HI,
You can use Envato market plugin.
Please check https://elements.envato.com/learn/install-themeforest-wordpress-themeAfter updating ensure to update all the bundled plugins by going to wp-admin > Appearance > Install Plugins
If you don’t see that page, then this means everything is up-to-date.
Thanks
I can no longer edit the time of events, only the start and end dates. I’ve checked and I have the latest version of the theme and all plugins are up to date. Please advise.
Hi, This is working fine for us.
Could you send us an email via our profile. We’ll be asking wp-admin login info to check on the settings.
Thanks
Hi, I’m getting a message that the theme contains outdated copies of some WooCommerce template files. Is the version 9.6 compatible with the current WooCommerce version? Thanks
Hi, We’ll get an update to correct this. Even though the version notice is displayed, there will not be any functional problems. The notice is only displayed after checking the version number, not the functionality.
Thanks
Yesterday I purchased the BlackSilver theme and registered for the support forum, but I did not received a confirmation via e-mail, so I’m unable to log in to the support forum. Hoping for help. What can I do?
Hi,
We could not find your username on our pending registration.
If you registered under a different name could you provide us username and email. You can send an email via our profile and we can activate it.
Thanks
Thanks, for your reply, my username fot the support forum is 1stlo2, the email is 3stlo4@5stelofoto6.de – please use both without the numbers.
The username or email wasn’t registered at support forum so we have registered you. We’ve emailed you some information for login.
Thanks
That’s strange. I haven’t received an email yet, and there’s nothing in my spam filter either. Can you forward the email to my other address, neffets.eshol@gmail.com? Thank you in advance!
This is what we got
“Your message wasn’t delivered to 3stlo4@5stelofoto6.de because the domain 5stelofoto6.de couldn’t be found. Check for typos or unnecessary spaces and try again. “
Ah ok. You have asked to use without the numbers. Please email us instead of posting publicly this way. This way you can email us accurate information for us to register properly without errors.
Please send an email via our profile with accurate username and email.
Thanks
We have emailed to your gmail address and registered as well.
Hello, Does your theme use lazy loading for images in the slider? Because I am aiming to load more than 100 images. Will this be a problem?
Also, with the fade effect, the images will come and wait for 6 seconds with kenburn? Does your theme meet these requirements?
Good works
I get notified from Woocommerce that my theme have old woocommerce files and I need to update theme! My theme is 9.6 version! What now?
Hi, That will not affect woocommerce functions. It’s based on the version number and notified. We will issue an update on this within 2-3 days.
Thanks
