Hi,

Thank you for your interest in the theme.

Yes, the theme is still fully functional and working as expected. While the last update was released in 2023, it remains compatible with current standards.

As per ThemeForest policy, support is provided to customers who have an active support license (valid for 6 months from the purchase date, with an option to extend). If you purchase the theme, you will be eligible for support during your active support period.

If you have any specific questions or need clarification before purchasing, feel free to ask; we’re happy to help.

Thank you.

I bought this theme, sadlly it has a lot of functions that do not work, the header for example the icons, buttons, you have 2 versions of the header in setting but just 1 is available. If i go to services and portfolio widgets you have 0 ( zero ) personalization options of the widgets. Do not send me to the support becouse i will do the modifications myself, i will waste time to wait for your team to solve this problems and are a lot of them. This theme needs a update immeaditly! The functions are outdated. This is a recomandation for your team. If you do not to so this theme has no future! I will leave a obiective review after i finish my project in a few days or week.

Hi,

Thank you for your feedback and for purchasing the theme.

We would like to clarify that the issues you mentioned are not common theme-wide issues. In most cases, such behavior is related to server configuration, plugin conflicts, caching, or setup/environment-specific problems.

To properly investigate why certain header options, icons, buttons, or widget settings are not working on your installation, we will need to review your website setup and error logs. For this reason, we kindly request you to open a support ticket and provide temporary access details so our support team can thoroughly check the issue on your side.

Our team will investigate the problem and do their best to get it resolved for you as soon as possible.

We appreciate your feedback and cooperation, and we look forward to assisting you further through the support system.

Thank you.

Hello,

You can contact us at our live support at “https://designingmedia.com/help-center”

Hello,

I have checked with our support team, and they are already in communication with you.

Please be patient as we manage a large number of queries. Response times typically range from up to 24 hours during weekdays (Monday to Friday) to up to 48 hours over the weekend (Saturday and Sunday), though it is usually faster.

Please ensure you wait for our reply; we address threads in the order they were received. If you reply to the thread before we do, it will move your query back to the beginning of the queue, potentially causing further delays. Rest assured, we will address your issue if we haven’t already.

Thank you!

Thanks for the reply, you fixed everything quickly, thanks!

You’re very welcome! I’m glad everything is working smoothly now. If you need any further assistance, don’t hesitate to reach out. Thank you!

Yes, the pages are built using elementor.

Hi, Yes, this theme supports WooCommerce. It includes pre-built shop pages.

Hello, We dont provide Elements Item Support here

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