i stopped buying altogether on all site because there is no buyer protection. I buy so many things that has false advertisement and doesn’t work as advertised, that I just don’t have time to waste money on these sites until these issues get addressed and taken more seriously.
You may have your own experiences but I rarely have issues. I’ve only had to raise tickets for only 3 themes, all tickets were answered very timely and in my favor. Personally, I’m very comfortable here and I don’t get the sense that Envato is out to make a quick buck (not implying that you meant that), but get the sense that they’re developing their business model as it’s still a business.
What also gives me some peace of mind is that the staff is always very engaged and at hand, even for minor matters and that doesn’t happen a lot elsewhere where all you get is the corporate persona.
I make my living fulltime as a WP Configurer. As a buyer it’s refreshing to be asked my opinion on TF. You asked how do I buy, here is MY process:
- When I get a new client I try to understand his business to determine what kind of theme may be suitable- corporate, creative, etc.
- I try to visualize his site in my mind then go looking on TF
- I scan themes that have the LOOK and FEEL I visualized, regardless of what features/function they have
- I don’t look at themes with 3 stars except if I know the author
- I shortlist at least 5 them- then check the features to see if I can live with the compromise
- I check who the authors are, prioritize them: Any theme from AJ Clarke absolutely without question, authors I bought from before, Elite authors, silver paw and up, the rest based on the theme’s comments the ones I’m familiar with get priority, the lesser known ones I check the comments to gauge them
- I send links to the demos to my client (frames removed)
- I buy the one my client picks or reveal my pick if they ask
- I rarely remember to bookmark, choosing to instead always go on a fresh hunt
- I’ll shortlist newer themes first unless an old one stands out
- Doesn’t matter how many pages deep the theme is, I look until I can find at least five then look at the created date and decide
It’s all about the look and feel to me first before anything else. The theme must suit what I feel is best for my client. This means all these plain vanilla themes that’s been coming of the assembly line lately barely get 2 seconds of preview.
Just fyi, from a very regular buyer’s perspective … I have never bought a single item via the homepage, in fact I never even go to the homepage. I go straight to http://www.themeforest.net/category/all every single time I visit, so I can immediately view all the very latest themes available…
As a buyer I’ve also never bought anything via the homepage. My bookmark is set to http://themeforest.net/category/wordpress so I can browser new themes to bookmark or keep in mind.
I’m also a separate market segment of TF buyers as I buy themes for clients so my buying process may be slightly different. With many features being so standard now they play a small part. Though I wander over to Mojo for a look see from time to time I’m too comfortable here and choose to stay. The price increase hasn’t affected my buying one iota, I’ve simply adjusted my website pricing just a tad, especially for sites using e-commerce themes as those prices have increased substantially.
I don’t care for tags and search terms, I need a ‘look’ that I feel matches the business that I’m doing the site for and it’s totally subjective for me. I feel safer with Elite authors and upwards from silver paws but occasionally give a ‘new’ author a chance if it feels right.
Lately there are way to many same old, same old themes, especially in the corporate/business category imo, and they’re becoming a nuisance.
I may be in the minority but I don’t ever look at the homepage, my bookmark is set to the Wordpress category.
I wan’t aware of that and that’s a bit naive of me, I use the ratings as a guide when I buy from the lesser known authors. I try to buy from the elite authors as much as I can.
Bought 4 themes in one sitting for the first time, all for clients! Brings me to 64 items from TF alone, not bad for a year and a half in the website ‘configuring’ business.
I bought many themes from AIT (the most from any author) including Creator. Creator works fine and AIT ’s support has always been stellar.
Or may be a feature to transfer a purchase of an item from one account to another account. Like in RoPadel’s case the original developer would agree to transfer the purchase of the theme from his account to RoPadel’s account as he is now dealing with the client’s website.
In my experience that’s not always that easy because it’s one web guy taking business from another and you don’t always get such professional courtesy. Hence my suggestion of the purchase code or something similar to be automatically uploaded with the theme files. Of course the worst case scenario is the client not getting any access, log-ins at all from the old web designer.
Is it then, best practice to allow clients to purchase their own themes through themeforest, thus ensuring that they have full rights.
This experience brings up an interesting point. I understand the licensing problem faced but I still stop short from having my clients purchase their own themes preferring to buy all themes from my account as it’s easier to manage all from one place, download updates etc. If I take over a client’s site from another web designer, I usually have to start over from scratch so I’ve never had to continue using their current theme.
What I could suggest that authors do is to include a license or some unique identifier in the theme files/upload folder that would automatically be uploaded with the theme which any new site admin would be able to access and prove the theme’s legitimacy.