Guys, you’re kidding, right? Dashboard is broken for 5 days and you don’t even bother to reply. That’s how you help authors, by making comments answering process more complicated?
Author dashboard is broken: when I leave a reply, buttons “edit” and “report” are not functioning.
Miroslav (from Dream-Theme)
Miroslav here from Dream-Theme (one of The7 theme creators).
Sorry for contacting you via this thread (there’s no way to contact you in other ways).
If you have a spare minute, please contact me via PM: http://themeforest.net/user/Dream-Theme#contact have something to discuss with you.
I just noticed that reviews tab displays only last 25 pages of reviews. Is there a way to view older reviews?
Because we’re not talking about “paid updates” here. We’re talking about “annual license renewals”.
Is that still basically the same thing? A buyer would still have to pay for a security update a year down the track, or to get a plugin working again in a new WP release? Either through a license renewal or “pay” to get each new update, same same? Not taking sides, just trying to get a clearer picture.The issue here is (at this stage) Envato is not comfortable changing the business to a “paid updates” model. Whether through a license renewal or pay-per-download kinda feature.
No, it’s not the same thing.
Buyers will have a choice either to pay a small fee in a year for all updates (including security and compatibility ones) or stick to old unsupported theme with no updates at all. Because author have no interest in updating themes unless they are not in top sellers list.
At this moment if a buyer purchases theme from a “small” author and it becomes abandoned in couple of month (which is quite usual these days), you think that buyer will purchase again from Envato? No, he’ll go with Woo and annual renewals.
At this moment ThemeForest is tailored for big sellers. And though as “not a small seller” I’m clearly getting benefits from this situation, I find it unhealthy.
We shared our decision on paid updates/annual renewals earlier on in the thread, as well as in previous threads on this topic. For anyone who missed it, we won’t be introducing paid updates.Here’s a recap of the main reasons why:
This is a decision we reached after months of discussions, research and analysis. It’s a very fine line between improving sustainability for authors and remaining competitive. If we get this wrong, we risk losing buyers — and this risk is very real. As an example, just last week we had one of our big buyers contact us to let us know that they had started looking outside Envato because of the discussion here around paid updates – and he’s not the only one who has expressed concerns. Taking everything into consideration, we feel the proposed model is in the best interests of our entire community.
- Authors update items in many different ways…some only do basic updates and security patches. Others try to continuously add value through new features. Some do both and everything in between.
- Buyers are fearful of having to pay for a basic updates/security patches in the future and some have said they would not buy that item if they had to, meaning the author may not get the sale in the first place.
- To get around this, we’d need a major/minor versioning system – major for value-add updates (possibly paid) and minor for basic/security patch updates (possibly unpaid) – this would add a lot of complexity and considering that authors update in very different ways would be hard to manage.
- We consistently hear support is a significant ongoing cost for authors that is mounting with time so we want to address this as a priority but not rule out addressing updates at some point in the future.
Miroslav here from Dream-Theme.
You told that you were contacted by a power-buyer and stuff, so I’m contacting you as a 6-th biggest author here on ThemeForest who’s items brought you about abut 0.5-0.7% of all your revenue (if stats that Envato posted some time ago are true).
My question is “have you bothered to read at least couple of last pages of this thread”? Your reply is a spat in my face, and faces of other buyers and authors. Because we’re not talking about “paid updates” here. We’re talking about “annual license renewals”. You realize the difference?
@graphic4444, @websitedude1985, guys thank you for feedback!
That’s exactly what I’m talking about. Bigger “authors” can afford dedicated support teams. And support process will not interfere with development. While smaller authors can be potentially bound to support by an abusive buyer who purchased (yet another) support pack. Less work for big players, more – for smaller ones. “Rich getting richer” situation.
IMO, Envatos’ biggest issue here is laying out the support “pricing policy” (I still hate the idea of Envato trying to sell my time, btw ) without having clear “scope of support” policy in the first place. It looks greedy and ugly.
(Sorry for repeating this) It’d be nice to have an annual license renewal for a low price which will include updates + support. Authors will have stimuli to update older products, buyers can be sure that their newly purchased theme will not be abandoned, and Envato gets precious moneyzzz Win-win-win for all three parties.
I have a question to power buyers. Guys, if you request the support that seldom, why do care about this change anyway??
As a side note, I’m generally against the support plans (mentioned earlier why). But I also cannot ignore the fact that we have buyers with dozens of tickets and support for them already costed us much more than profits from their purchases