Christian here, I’m one of the Help Team Leaders here at Envato.
Really sorry to hear that you’ve been having trouble getting in touch – it’s definitely not our intention to make you feel ignored
Refund requests sent through the web form end up as support tickets in our system. I’ve had a look and can see your previous 3 tickets dated:
Oct 14, 2014 Nov 6, 2014 Jul 6, 2015
In each of these tickets it looks like we’ve sent replies asking for more information, although unfortunately we didn’t receive your replies. We last replied to ticket #253182 on 7th July, can I ask if you received this reply?
If not, just let me know and I’ll see what else we can do to help you out
Hey Steven and Michael,
Really sorry to hear about the troubles you’ve been having downloading I definitely agree: When you’ve paid for something you expect to download it easily.
Unfortunately we don’t host downloads ourselves, so download speeds are dictated by Amazon. I’m on an 80mb/s connection but have also had rare cases where I’ve been throttled down to 88kbps , super frustrating
If you’re still having trouble downloading, would you both be able to open up a Help Ticket? There’s one or two alternative options we can look at.
Sorry to hear about the delay, I know this can be frustrating
I’ve just replied to your ticket, we just need a few more details before we can look into this for you
@ANPS: Also sorry to hear about your delay. As you’ve mentioned that it’s a SWIFT withdrawal this can take up to 5 working days to arrive at your bank account, once we’ve initiated the payment the speed is entirely dictated by intermediary banks . If you haven’t received your withdrawal by the 22nd, would you be able to open a ticket so we can look into this? Thanks!
@Orbital_Themes: Likewise, it doesn’t look like you have any open tickets with us. If you still haven’t received your earnings please can you open a ticket and we’ll be happy to look into this for you