Actually I agree completely with you on many of your points e.g. comment search and that those who offer outstanding service should be recognized more BUT as you rightfully pointed out it is a question of the nature of the marketplace and how it works i.e enforce support etc and would it happen? and if not how many potential or existing authors would give up because they cannot do it?Offering serious support requires the business set up in which to do so and that is a big ask. (you only need to look at competitor sites and how long support takes there and how much custom changes cost – and that is coming form a major business supplier not individual authors).
While I can totally appreciate the frustration on your part having to fix issues that then reflect on you and waste your time and while you obviously do this the right way one of the things that amazes me the most about here is the number of “developers” (and this is is in NO way aimed at you – obviously you have the right knowledge to bring up these points) who buy templates then charge clients to edit them and potentially pass it off as their work. We have seen this week alone someone who is kicking off on forums because an author would not tell them how to change a CSS spacing issue? Personally we would NEVER use a template for paid client services (again i appreciate that different situations require different actions but as you said it comes with dangers of not using custom coded solutions).
I feel strongly for authors who must receive hundreds if not more “support” requests to modify elements because these “developers” cannot do it.
My point with this is that there must be many of these requests and this is NOT SUPPORT – this is CUSTOMISATION. To differentiate these types would greatly help with support issues also.
Again I completely agree with you that there are things that could be done to help both authors and buyers however my concern is that to really achieve these would mean some radical changes in the way the marketplace operates
While this is a nice idea I am not sure it would work.
Firs toff no author is currently required to offer any support and your suggestion while not having to change this would put pressure on authors to do so.
Many authors have full time jobs as well as here so they do not have time to be able to dedicate that degree of commitment to support and again it would create an unfair position against those who just work from here.
Finally as an author I am sure you are aware of the potential amount of support requests an author receives and the ridiculous nature of some of the requests.
I do think your idea is valid but it would need to be structured very carefully
You do know thats a Tumblr theme right? It is not designed to be a standalone website.
If you want it to “work” then you need to install it correctly on your Tumblr account – if you Google for the instructions there are many results, so you just need to find the explanation you find easiest to understand.
A good one: http://www.youtube.com/watch?v=I0edG79RF4I
It’s almost certainly a very easy fix but you need to login with the account you purchased the file with-no buyer badge on you account here so noone can verify you paid for the file
You need to contact the author BUT you must sign in using the account with which the file was purchased before they will be able to validate your purchase and help you
As Bowtie themes mentioned there are quite a few designs like this especially those using that style of blog or as you need based on that link as a magazine.
Out of interest if you are building for a client and therefore I am assuming taking on paid work would it not be more appropriate to build it from scratch and design it to exactly their requirements rather than just editing a non unique template for them?
Your website says your website packages start from $4500 so you mean $35/hour ?
SURELY that is the case and it is a per hour fee?
Assuming you have not yet upgraded to WP 3.5 which is seeming to cause some issues in some WP themes until they are updated- then those options should be in the appearance>theme options panel
it is unlikely but possible if the theme was not installed correctly or depending on your php settings that those options may not be visible.
It is quite hard without seeing the dashboard to help. If you want us to try either email email@example.com or post an image of the theme options panel here do we can see what you see. Thanks
@digitalimpact: Actually I agree completely with you, and am a million % on the authors side in any of these discussions, especially given that authors are not required to offer any form of support that most of them go out of their way, above and beyond to help people.
While no I wouldn’t offer customisation in general for free, I guess that in this case it is a pretty minimal alteration (probably a lot easier than some of the support requests and issues many authors must get).
Again though I do completely see where you are coming from