I think that would be a respect to a client, if Envato would refund, that’s is business practise worldwide…
I appreciate the frustration but we dont know the circumstances surrounding it. Envato don’t luck accounts for no reason and it’s a private matter not for the forums. @cicibishe good luck resolving your issue
TommusRhodus is exactly right. Some of these issues are related to TF standards but some are fundamental WP development. Most of all if you want to submit the theme then you need to have the capability to support/update the theme and need the resource or developer to do so.
Find this first then they can fix your problems too
In a premium marketplace why would you not make it up to date compatible?
Actually I agree with a lot of what you are saying an appreciate that I mis understood your 20-30% comment and read your post on the “updates thread” elsewhere and think you have some very valid points. Weather it would be possible to charge for update or not is tough but I guess it needs to be able to determine the difference between update and bug fix.
As for the custom jobs point – I still really see validity in AlexFjord’s original point about people who ms client deadlines, want 24/7 support etc but who would not take on the original job for $50 if it was offered to them, mostly because there are quite a few extremely unfair author bashing threads on here for totally the wrong reasons, from people who often rely on their themes and who would not accept the same job if it was offered to them.
That said i totally agree that it is harsh that should an author remove their file quickly that buyers are stuck – that said my initial comments were more to outline the reasons why envato can do very little about it and the reasons/benefits of why they choose to run it that way.
You have clearly bought a lot of files and as it happens I do not think we are that far apart on our views – my original commentary was far more aimed at enlightening the less experienced. In the end for me it is a two way street and clearly both of us can see that it requires mutual respect and you are right that each direction brings positive and negative.
It will never happen – the rating system is already abused or mis interpreted by both buyers and authors. It would need a major overhaul eg explanations of ratings to make it feasible.
With all respect 20-30% extra would not make it worthwhile to authors. Imagine if an item sells 5k copies and how much time and resource would go into supporting that with genuine requests let alone sifting through the more misguided or unrealistic requests.
Microlancer already exists for updates, support and customisation and I am sure one of the big reasons behind launching it was to fill this gap.
Before anyone mentions other sites you can’t compare here with the main competitors who own the files they are selling and are not just a marketplace like envato who don’t own copyright hence why they cannot force anything other than initial review on files (and why already if the file is broken or not functioning as in the demo buyers can request a refund).
The same goes for “good customer relations” – envato an authors know in an ideal world 24/7 support would be great but it also comes down I operational capability and it is a number of the decisions to run envato this way that has made it the biggest and best there is. Again proven by the sheer quality and quantity it offers over nearly any competitor.
Slightly off topic but still relevant AlexFjord raised a good point in another thread based in the “you he what you pay for” theory. $40-50 for a full WP theme is incredible. Go to a private agency and pay $5k and you absolutely would expect updates and support etc. Alex asked – to any buyer if a client asked you to produce a working WP theme ( that you can sell to other people too so it’s like being an author here) and required support and updates BUT their budget was $50 then would you take the project?!?
Everyone went very quiet but my guess is no one would. With that in mind how is it fair I expect authors here to do it?
At the end of the day no one wants anyone buyer or author to have a bad experience and I agree 10000% with everyone here that the authors that go out of their way to help should be recognised but ratings (as proven by problems with item versions) are not the right way to do it as they are now.
More staff, costs, time, requirements on support means massive internal changes for envato and for a number of authors (esp the 1 or 2 man teams which includes some of the biggest authors in here) are more hassle than its worth. They cannot (for whatever reasons) meet the requirements, they produce less or even stop and long term the marketplace and buyers suffer.
Good luck getting your issues fixed.
PrimaThemes saidI was curious about the speed thing too reading this as we have quite weak connections here. I am not 110% sure of validity of these tests but check out SP (which I am NOT criticizing!) with their latest theme “agency” http://postimg.org/image/t11hwiylx/ AND NOW LOOK AT Kresi’s wonderful “Enfold” theme http://postimg.org/image/9znz1rv7n/
Again, it is all about personal preference and it is always based on your site/project requirements.I can say that there is no “The Best SEO Optimized WordPress Theme”, it is only marketing gimmick. It always depends on how you use it to reach your SEO goals. So, improving your SEO knowledge is a must.
Of course there are external factors involved like hosting but as a more beginner coder I find it interesting that Enfold is twice the size (in the demo so you would be much smaller when actually using the theme with less features etc in action), has a magnitude of greater features and yet has a much smaller load time!
Start by changing your account name – I assume you know who ThemeZilla are?
Second irrelevant of if you plan to upload a file next week without seeing some of your work it is unlikely anyone is going to want to agree a partnership. At least upload a link here to the file you plan to submit so people can understand your work better and you may get some useful advice about if it is ready or not for here?
WP takes into consideration the back end also which obviously HTML site TEMPLATES (not a theme as mentioned above).
The typography etc is a problem but its the least of your worries.
With all dues respect its a long way off.
- There are free themes with more features and tighter design
- Code MUST validate
- Needs WAY more pages, features etc
- Header and footer need a lot of work
- All typography and spacing needs imrpovement
Hi community. We are very close to having our first HTML template and WP theme complete and I wanted to ask about releases of the “same file but different”.
For example today there is a file that technically already exists for sale except todays is a one page version with a couple of other pages. THISI S NOT A DIG AT THE AUTHOR but what I wanted to know was is this the only kind of change we need to make?
I know there was a similar file recently in WP, so does that mean in theory we can release a full width version of our upcoming theme (Assuming it passes review!), then a week later release a “one page” version and then the week after release maybe a combined full/one page version WITH Woo Commerce?
Ok so this is hypothetical of course but should envato not stamp this out or at least define the rules before it gets out of control?