I would have sent a DMCA notice, it’s fast and effective (of course if you’re 100% sure that there’s a copyright violation, that’s serious). The first time it happened I tried to discuss with the author but he didn’t take it seriously. The DMCA solved it all
Congrats and bienvenue
Yep. About a month ago I wanted to give some feedback in private through support. What I received was a canned message that didn’t have much in common with my comments. Surveys are easier to handle, you can put them into beautiful graphs showing the “reality” but they don’t question anything.
Pricop saidThey stated that the support fee they charge will be from the start 70-30 for Author and Author respectively, no matter the author level or all time sales.
Many buyers say they would not or probably would not buy the item if support was not included in the purchase price There is risk these buyers would look for alternatives outside Envato if they were required to pay for access to support[removed for language]
Oh, I see, so now Envato is trying to monetize our own time however they want, not even offering a decent support platform. Cool.What’s actually funny is how Envato throws out these topics with “new proposals” and then using a stick they check whether we fight back or not.
On top of that, it’s now written on my items that I provide “limited” support. I never decided to do so, and I don’t like how support emails are linked to particular items. Actually many of my customers purchased several products in my portfolio, now I can’t see which ones when they contact me.
I guess that in my case the best would be to completely drop support even if I don’t want to. This support package solution can’t be suitable for everyone and it’s completely irrelevant in my particular case (and I’m probably not the only one).
Any chance to see again the link to verify customers when they contact us by email ?
This thread can be closed or locked, thanks !
Hey, I don’t really monitor this thread as I receive emails directly, I’ll post a comment once the offer will be over, thanks !
Alright, the offer is still valid
Hi there !
I’m looking for a partner who’d be interested in converting some of my items for Wordpress (to be decided). All conditions can be discussed by email
Thank you !