Posts by SUPER-8

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SUPER-8
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https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- The ‘please note’ part in the middle, and the last sentence, would indicate that they might be eligible for a refund.
Thank you for your response. It does seem to indicate that a refund may be issued for anything other than a “change of mind”. Regardless, I am confident the Envato team will make a fair decision. :)
I’ve warned you.

Thanks, but my overall experience with the Envato team has been positive for many years now. They have been fair, kind and professional every time I have requested help. Of course, a positive attitude is key in every situation! ;)

93 posts
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  • Author Level 8
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SUPER-8
says

https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund- The ‘please note’ part in the middle, and the last sentence, would indicate that they might be eligible for a refund.

Thank you for your response. It does seem to indicate that a refund may be issued for anything other than a “change of mind”. Regardless, I am confident the Envato team will make a fair decision. :)

93 posts
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SUPER-8
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A customer claims he purchased the wrong item and is requesting a refund. I advised him to contact support for help. Does anyone know if a customer is eligible for a refund if the item has NOT been downloaded?

93 posts
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SUPER-8
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as a top buyer i will say honestly, my VH spending down, its because low quality of new submissions (mostly flood of so-so stuff from newbie authors)...2-3 years ago there was higher quality… i understand from author standpoint too why bother w/so many new daily submission, to make top-quality that gets lost in flood of other projects, so low incentive.

As an Elite author, I always strive to create original, high quality content with long-term appeal. Design trends can be fun, fresh and useful for a moment, but they quickly fade away making a portfolio feel dated.

As a top Videohive buyer, will you kindly provide a “wish list” with suggestions for new designs you would like to see on the market?

Thanks so much for your feedback and for your continued support for all Videohive authors dedicated to creativity and quality! :)

93 posts
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SUPER-8
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My Apple Motion Template is in the Queue for 13 days already.
Congratulations! You’re item was approved…looks like 13 is your lucky number. ;)
93 posts
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SUPER-8
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My After Effects template has been in the queue for 9 days now. I’ve never experienced a wait longer than 5 days, so I don’t mind. Thanks for your hard work review team! :)

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SUPER-8
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Yes, brilliant, funny and creative! :)

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SUPER-8
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You have my permission to show my previews, as well as any images featured in my item descriptions, thanks! :)

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SUPER-8
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Well done! I really admire your work—beautiful designs with exceptional quality! Would love to see more set pieces like a cockpit with multiple views, cargo bay, mission control, habitats, etc. :)

93 posts
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SUPER-8
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A few of my customers are reporting problems with my templates in CC 2015. Specifically, third-party plugins like Cycore Effects are not functioning properly.

How can we offer support for these issues when Videohive doesn’t even recognize CC 2015 as an official version??? (At the moment, it’s not an option in the upload section)

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