thank you so much for sharing that!
haha yea that would be bad.
This question goes to other plugin and theme authors and envato.
Other authors: Are you guys hosting auto updates to your plugins and theme on your website? because I am doing this way and it crash my server because of crazy number of update checks that comes in.
Envato: do you have a solution where we can use envato to host updated files and new version checks and allow customers to download the new version via envato zip file hosted location?
Thanks a bunch!
syamil, my friend this plugin lot of the times dont sent out password for new registrations. And it overrides custom fields on registration field that would allow me to add password field for users to set their own password.
Now here is my question, why does Envato need 30% of support revenue. I want to suggest that they drop this down to at least 20% and giving authors 80% who are the ones that is actually doing the work.
And if we are using our own support platform we dont need anything from envato so why would I pay envato 30% for doing nothing for the support. If you are going to answer 30% of the questions then its fair.. I think its unfair for them to charge 30% for us giving support to buyers.
Hello Envato and other authors!
I want to suggest an increase to authors commission from 70 -> 80% as max point. I dont think its a bad suggestion given that we the authors are the primary fuel that drives envato market place. And for the hard work we put in with developing items and providing support for items.
Perhaps span out more for the higher commission levels such as $250k volume for 80% commission.
What do other authors think about this?
Another nice addition could be: when buyers post comments, allow them to select type of t comment. Such as customization, bug report, plugin issues etc.
This will be a great addition. As a author of one of the high demand plugins on codecanyon I come across lot of these issues with support. And support is a key part is the success of my plugins.
I would also like to suggest that when the 6 months support for buyer has ran out a clear way of indicating this on item comments so Authors can see whether the buyer is within the 6 months support period or not.
I would also like to see that other buyer be able to reply to item comments or use @ sign to address others which actually works.
But at the same time if you are going to offer paid support them those buyer will think they should get higher priority over others and that is difficult when you are trying to answer all the comments in the queue first come first serve.
Anyways I am excited to see what the final results of this process would be.
Yea we had that happen too. We had a user request pre-purchase help, post-purchase help and we even created for him a specific example of his plugin usage, and it worked perfectly, but he gave us a 1-star because HE DIDN’T KNOW how to use the plugin.
Sad that this happens, and when he asked for refund and i asked Envato to refund it and remove his 1-star, they did nothing and we had no response from either Envato about the issue, or the user who now has a perfectly good working plugin, but still won’t answer messages, forum emails, or comment board.
Oh and this was all after the user called our plugin a POS. haha