I’m not sure if the other guys made it clear but in short: - What you are asking IS a customization. You may think that it’s a “must-have” feature, but it isn’t - Theme providers don’t even have to provide support, it’s really nice of them to have a good support system and help people with the basic steps - I’m just guessing now, but I think your issue is a simple CSS fix (I’ve checked their code and it looks like the images are resized via CSS) so any developer could fix that in 15 minutes for a few bucks (and NO that is not an obligation of the theme provider)
I’ve just replied there!
Really sorry to hear that you haven’t heard from us yet. We might have sent a reply, but in many cases they usually land in a spam / junk folder.
If you could let me know your Ticket ID, I’ll be happy to take a look for you!- Christian
These guys deserve a medal!
I agree. This is ridiculous. Envato support should be working 24/7 with no breaks or holidays. Not even for Christmas holidays. In fact, on Christmas holidays they should be doing over time and working double the hours. It’s not like they are human or anything right?
Indeed. And they should reply tickets within 5 minutes tops.
BTW @fergiey I wouldn’t expect a reply until Jan 2nd, they are probably on a christmas (deserved) break
1) If the item doesn’t work with latest WP version, you should contact envato support (of course it isn’t possible to update an item 1 day or 2 after the latest release but weeks or months and it still doesn’t work is really bad)
2) Envato DOES clean up old items. While signing up as a developer you read the rules and as far as I remember if an item is older than 1 year (or once a year, don’t remember) and it doesn’t work the author will get notified and if the item is not fixed it is removed.
46 tickets in a day?! For one theme?
I should say that I’ve got 46 tickets for anything but my theme itself Actually 40 out of 46 tickets (now 51) are about third party plugins or …
For example I had these subjects today:
- Contact form 7 is not sending emails
- Files permission on the server are set to 777, is this safe?
- When I activate the X plugin, it will slow down my WordPress backend
- Why the X element is looking different in IE8?
- I’m learning CSS, what is the best way to change the X in Y page…
Guess what? I’ve investigated all of these issues… and it’s about 10 hours that I’m stick to my chair answering tickets
I’m working on a new item but these tickets are not letting me to work on my new item.
The thing is that when somebody asks a question that I think I can help him/her faster than themselves, I’ll say to myself that ok, it will take just more 3 minutes and this way I will make the client more happy.
How do you deal with these issues? Do you simply say sorry, it’s not related to my item or something like this? Even if it’s a easy question?Help me upgrade my brain by sharing your experiences
Or you could hire someone to help you there
I reply around 120 tickets per day for 3 different clients, and when this kind of question arrives I HAVE to say “sorry but we can’t help you there” unless it’s an extremely easy thing (like changing the color of a contactform7 input).
You could also set up a knowledge base so you can link to those common issues
I don’t think making it responsive would make it to be approved. I think it’s mostly about the aesthetic aspect, it looks simple compared to the themes / templates we have around here
To be hones I can’t ensure that any HTML template will work there (since frontpage adds a lot of strange code that could mess up the layout) but frontpage will certainly “understand” them at least.
Still, sometimes it’s worth the time of creating a new site (using WordPress) that will save you tons of time in the feature and allow you to use features that are just impossible with plain HTML / CSS (such as posts, dynamic menus, contact forms, e-commerce…)
Frontpage is a rather outdated editor, I recommend you using a different one (if you really don’t want to learn HTML maybe Dreamweaver would be the right fit for you).
But probably what you’re looking for are HTML templates. If you really want to take it to the next level just ignore everything you have right now and start a WordPress site I’m sure you won’t regret!