I have a suggestion for the opt-out label,
a) The proposed label says: “author-name does not support this item”
b) Why not use instead: “author-name does not provide support for this item” ??
c) Going beyond, why not to be more honest and say: “author-name does not provide paid support for this item” – this is about paying for support, right? Why not clearly state in the label?
The first one can lead to a misunderstanding, like saying “you can buy this theme but I don’t care if it works for you” – I know there is a link to “What is support?” but guys, you are tricking authors/buyers with the way this update works.
I really miss the “community feeling” here
This support policy to enforce authors to provide support for a cheap price and limit time, sounds more like a way to reduce the number of active designers/developer selling themes; since the market is saturated. Is just a guess (call me crazy – lol)
That is my conspiration theory about this Envato’s update. What’s yours? xD
All I can say is, this new “update” is not user friendly; it will make the support process complex to understand.
Anyway, is Envato’s decision.
Envato already allow to authors to sell bundles, why not to allow a limited time xD #JustKidding
Being serious, keeping the item live so users can download is a great idea!
I can’t tell you why sales are down.
As usual, it’s more about how much you promote your own items that help your own sales.
Really, you don’t WHY? Oh man, please read the reasons many people (including myself) commented in this and previous threads: wrong pricing, but specially very low pricing for multiple themes items [period]. Niche themes/templates can’t compete with that.
Kudos for the new Elite Program Manager!
Plus, “the mark as read” small button is pretty buggy. Sometimes works, sometimes doesn’t.