Author driven prices in font categories are not really driven by us. I asked for a price and reviewer set another price. I have already approved 2 fonts (and I have 4 more in queue) by the same reviewer with different prices and I’m confused. Hey Collis the prices in font category are driven by us or depends by reviewer choices?
Apologies for the confusion. We’ve checked with the reviewer and confirmed it was an accidental mistake (misread your requested price point). As this is still currently processed by people, there’s always that small chance of an accidental mistake. Please let us know if this happens again and we’ll correct it asap.
We’re also working towards providing a more immediate price setting ability for authors soon.
Can I increase or decrease the font price that was previously approved and online. I mean that I want to add some new glyph like Latin and others and also want to increase the price of the font too.Thanks!
Hi TurboZ, please see Nat’s previous post about how to set your own prices.
Here’s the help center article that explains how to set your own prices.
While you’re there I recommend checking out this one as well on setting prices responsibly.Hope this helps!
So basically with the additional change to T&C’s we’re not able to offer installation service & customization on our own website?
This is covered under the “ok” section on this page: https://help.market.envato.com/hc/en-us/articles/203039224-Item-Promotion-Guidelines
Perform customization and/or installation services (just don’t advertise them as part of your item, per below)
This means you can provide these services, but not advertised as on the condition of purchasing the Market item (ie. if you buy my item, you also get…).
This is strange.
If they promote their TF item on their own or another site then what’s the problem? They don’t promote another site or freebies here on TF, so they do it right if you ask me.
I mean, what about all those referer sites? Practically the same. And so what if they want to offer freebies from their own site?I think it’s not right when TF/Envato interferes with non TF content.
We’re actually very much okay with authors promoting their items. The issue arises when authors are promoting the inclusion of something additional (beyond the Market item itself) on the condition of purchasing the item. (ie. if you buy my item, you also get…)
The team has discussed the existing policy and, with Collis’ direction, made an additional clarification that disallows this practice for the best interests of the community. https://help.market.envato.com/hc/en-us/articles/203039224-Item-Promotion-Guidelines
We’ll be contacting the author of the theme to make the required changes, but considering the policy has just been clarified on this aspect, we’ll be allowing a grace period before disabling or otherwise as would be fair.
This is a bit of a tricky one for sure (and the team is actively discussing it). Because the incentives are promoted off-site (not on Envato’s sites) it is technically allowed according to our current policies.However, there’s a few things to consider here.
- The price of the item sold on Envato’s marketplaces doesn’t include the promoted incentives.
- Envato takes no responsibility for the promoted incentives, which means you may have upset buyers if you (the author) fail to deliver or the incentives have other problems.
- Unsatisfied and/or confused buyers isn’t a good thing for anyone. It’s harmful to the buyer experience, you as an author and the Envato Market community.
The underlying conflicting issues here is that there are limitations to what we can or want to dictate on external site content, but confused or unsatisfied buyers is also damaging to more than just the author. I’ll be summarizing this shortly for more of the team and we’ll follow back with more info. if we do change anything or not.
Hi IOWISH, if you’ve had an issue with an item you’ve purchased, please lodge a Help request and our Quality team will investigate to ensure it’s not broken, etc.
Regarding pricing, you can read more about ThemeForest’s pricing here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information
The message area to Quality team reviewers is for additional information about your submission that is necessary or helpful for quality checking. As Envato sets item prices according to our set criteria, we consider all price suggestions as requests to ensure the item’s price has been set correctly according to our criteria (which Ivor has done here).
You can read more about the pricing criteria here: https://help.market.envato.com/hc/en-us/articles/203039014-ThemeForest-Pricing-Information
For further questions, please lodge a Help ticket here: https://help.market.envato.com/hc/en-us/requests/new